4.5 stars out of 199 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Trey was very busy, but helpful.
thank you for all your help
You have made one of the most daunting tasks in life so much more pleasant. I will never use another company again. U-Haul has been great to us. Thank You!
Very impressed with U-haul. Employees are excellent.
My issue is with the UHaul order system, not any specific individual. Thank you to the folks at Myrtle Beach UHaul for fixing my delivery.
Nothing but positive things to say. Couldn`t have been more happier with my choice of going with the U-box
I am a repeat customer and I recommend them all the time.. Fair prices and great people to do business with..
The gentleman that helped me at the storage office was one of the very best I have ever experienced in my lifetime . He was knowledgeable and patient and curteous . His name was James .
great service he did a great job
They had everything I needed
The staff was most helpful and very pleasant to work with. Being my first time using this service I had many questions and they were patient and kind. I would be happy to recommend them!
Met Mr. James Hart. One of the nicest, friendliest, people that we have ever met. I would recommend this facility 200% because of him. He was extremely helpful
The property manager was great. He stayed late to make sure are key card was programmed correctly and was accessible to us after office hours. Rare to find that kind of customer service anymore.
I Am very satisfied with service that U-Haul provides I have use this company through the years and never disappointing.
The manager James Hart is awesome. He was very helpful and kind. I will spread the word and recommend ONLY James Hart to my friends, coworkers and others around the Horry County and Myrtle Beach areas
James was helpful and good to work with. I would definitely work with this location again.
very good service all around
Rented a site to store my camper dropped it off 9/23,,went back to unload 9/24,,it was loaded with ants.
Staff very friendly and accommodating.
Thanks for everything staff is awesome.
Larry Tualatin U-haul and James Hart Myrtle Beach U-haul were both very helpful and had great customer service. Thank you
The staff were very helpful and had a great attitude. I appreciate their help.
U-Haul of Myrtle Beach is very nice very well kept clean and the service was excellent I would recommend them to a friend
Staff was great
crew and owners are the best I have ever dealt with great people
Service was very good, we were happy with the quick in and out service.
Great experience. James and company were great! Helpful and friendly. Access hours couldve been later into the evening Overall. Great
Good customer service.
The manager was a joke. He was rude. He has no customer services skills at all overall worst experience ever
Excellent service and very convenient
Small glitch with a day late arrival to Myrtle, but I was pleased with the attention I received from Sean and Mr. Hart. From then on everything ran smoothly. Thank you Myrtle Beach U-Haul.
Lady that helped me really cared that I was happy with my purchase and was knowledgeable and very friendly
Extremely friendly, courteous and helpful staff. Steven, who was covering for someone else, was very good.
The staff at all the locations were very friendly and helpful. The U-Box arrived as scheduled. The U-Haul boxes were a little crushed but only one item broke which I consider acceptable.
Great customer service! Would`ve appreciated knowing up-front that 24hr access is an extra option.
fast and competent
Very good nice place and friendly
It was a great experience
Mr Hart and his staff were extremely helpful. The best storage experience we have ever had. Highly recommend this location for EVERYONE. None better!
The couple that ran the place are hateful. One girl Candice hateful. office staff are not in a good mood. Always speaking in a condescending tone.
Good service, good facility, would just appreciate a mention that 24 hr access is extra.
Mr Hart and his staff responded immediately to any problems or concerns I had. Wouldn`t use any other storage facility but Mr Harts. Highly recommend!
Rented U-Box for transporting 1-bedroom apartment. Saved money compared to renting and driving truck through congested Northeast.
I think it is sad that you pay upfront for your storage unit but if you move out then you do not a refund for the time 20 days that you did not use! I hope they enjoy the excess money on us!
The sales person was very polite and knowledgeable.
I have rented 2 storage units for my furniture for the past 3 years. People were friendly, facilities well maintained, and I love the easy convenience of card access.
Very helpful and accommodating staff.
Far superior, personal service than many locations.
Didn`t like having to check in and out. There is a gate that needs a card or code. Couldn`t use a regular lock, had to buy a UHaul lock.
Poorly managed facility who wouldn`t return my phone calls. I finally just moved out into a more modern facility. I guess they have so much business they don`t care.
Staff was efficient and friendly. Facility was accessible, clean and secure. Worked well for us
Friendly Pleasant to do business with!
My box was 8 days late. The dealer was helpful but unavailable at the time of the original issue. Everything was made square.
Very good people to deal with. The service was great. Enjoyed dealing with them for 2 years. I highly recommend people use this facility.
I do wish the access hours were a little longer but that is because of my work schedule.
very helpful in aquiuring stoage unit ...on the phone as well as when i got there
I had my storage here for about 1.5 years and the staff is unbeatable!!
James and Tara are AWESOME!!!!!!!
When we cleaned our unit out we noted water damaged items. We reported to U HAUL and are waiting for them to respond. Thanks Myrtle Beach U Haul 2 units and the truck too
Customer service was excellent.
They did an awesome job with everything
Great Service, clean,and staff
Staff was friendly and very helpfull. My only issue was the continual rise in rent year after year.
It was a good experience they just need to make more space so u can fit ur car or uhaul down each pathway easily !
I received poor service during my move in and move out of my U-Box. The staff is very unprofessional and I would not recommend this location to anyone.
Delayed UBox without any notification
Everything i need was met with excellence. I will and have recommended to family and friends.
Trying to do too much with small space. Purposely blocking boat owners ingress egress to lot. Office staff is very rude to customers. Would not refund prepaid unused rent
You should think about sucking dicks for a living. You suck
You were to deliver 4 boxes on the 17th. You went fishing at 4 and would not load the other 2 boxes. This left us without a place to sleep. Please send my 109.00 for my motel room.
James Hart, the manager, was extremely helpful! We had a mix-up with the call-center customer service, but James bent over backwards to make it up to us for the confusion and inconvenience.
Staff was friendly, office was clean. Staff was quick to respond to questions while typing the agreement.
Over the past 2 years I rented a storage unit and a space for my trailer. Everyone at the facility was considerate and helpful.
Everything was fine.
Great customer service I really appreciated them and all they help!
uBox has now altered the agreed price despite having proof that it is less than 1/2 the price they are now charging and they will not talk about the price change.
James and his wife are very nice folks
This is my 2nd time at this location. Both times the people here have been very friendly and polite. I would recommend this location to anyone.
Good people felt area secure.
Great service Thanks, Michael McMiller
Horrible customer service! Will not use uhaul again! James Hart gave me wrong pricing,hung up on me,charged my card twice!!!RUDE
Horrible customer service! Will not use uhaul again! James Hart gave me wrong pricing,hung up on me,charged my card twice!!!RUDE
Very good friendly caring and excellent
Thanks for the great service.
have used them before and came back.
good place, been using it for about ten years
Excellent and quick service!!
We were here for a year and luckily I had to renew my cc and checked my unit. Dead rodents furniture was chewed. I kept restored furniture there and not happy!!!!!
My bed was stollen an I will be contacting the local authorities. I don`t know what else was stollen going through my things this weekend.
We were treated very well by manager in the office. My one complait may be the fact that she didn`t get my name right and she read it right off my drver licence.
Very very good service.
I was unhappy b/c they just checked me out of the unit w/out even knowing if I was still utilizing it.I went today to turn in my card,they had already rented my unit out w/out knowing if I was done.
The survey speaks for it`s self
The U-Haul employees both in Cleveland Myrtle Beach were amazing.
The staff was great, always helpful. Price increase to much for storage. you can buy storage buildings cheaper. Thanks
very convenient loved having my camper there. The staff were very nice and helpful the only reason we took our camper out is the spaces were so tight had a hard time getting it out. Thanks
The staff on Kings Hwy, MB was extremely helpful to myself and the Moving Men whom I hired to unload my truck and U-Boxes. I relocated from Maryland. I would highly recommend.
I was very content with everything at this facility. I found things to be more than adequate!
Thank you James and Tara for helping to make this last year a little easier!You have been a blessing to us God Bless You
Female staff was very helpful and went above and beyond to help me get a bigger storage unit than what I originally requested. That`s service you don`t see anymore. Hi highly recommend++++
The people who run this facility were very friendly and helpful.
very friendly and helpful
The woman that helped me was very friendly and knowledgeable and quick to help me change my unit size when requested.
Excellent owners , great experience !
Very old units.... Hate key never worked and James is rude
Very friendly staff and more then willing to help make things run smooth .
The staff was friendly and helpful. No issues
Tara and James were very helpful.
The management was really great to deal with very supportive.
I live Michigan not see site in person. My son first moved to Myrtle Beach in Dec 2012 had a storage unit at same place, was very pleased. Tara very helpful with all my questions and concerns.
the staff was very patient and helpful
I was very happy with both the pickup in Kingwood Texas and the drop off in Myrtle Beach. The customer service was above standard at both locations. Thanks you for your help and service.
Very good move. Friendly staff and always on time.
place was clean everybody was friendly I would rent here again if I needed to storage unit
Staff was friendly and helpful. Area was well lit and secure.
Nice staff and storing items now
Everything went well, the folks at the origin point were super friendly and helpful, and the box was delivered in way less time than we were told it would!
The staff was exceptionally helpful and friendly. The roll-up door to the unit is a little sticky and difficult to open, but I won`t be accessing it that often.
Everything was very good from New York to South Carolina
Coming into Myrtle Beach, from Colo. was a long trip, yet John Tara helped welcome us into South Carolina. They were both wonderful people. Thank you~ Barb
James Hart, and his coworkers provide excellent service, and are a great group of people! Rent increases are too frequent, always exorbitant, and without real economic cause - just gouging really.
Very friendly, professional and accommodating staff at this facility. And with staff like this, I feel that the pricing, billing and payment handling to be highly trust worthily. Great facility!
The lady that waited on me went out of her way to assist me with my moving and storage needs!
James Hart manager of this location, went out of his way to assist with our needs for a late nite delivery with a tow truck.
The staff was really helpful since we lived out of state and was in the middle of moving, they gave us information that helped us in our move. I felt our items were secure at all times.
The agent was helpful. Fast, and affordable service! Very pleased . I would recommend this storage facility.
They were very helpful. And very polite. I would recommend them for future use.
Convenient location, fair prices, helpful and nice staff.
They are wonderful people that run this u haul place
The staff at this facility were always friendly and helpful
I reserved a storage unit and the entire process went extremely well. FYI you need a certain lock to use on the unit.
I am very pleased with the pricing. Also I was able to walk in and get a unit the day I needed it and started using it that day, I was able to get help with what I needed when I was emptying my unit.
Very good people to work with, and accommodating. Would recommend.
We had a terrific experience and thought the staff was excellent.
very friendly helpful was a pleasure doing business there
People were friendly and very accomodating
very friendly and helpful staff.
Jim and the whole staff are wonderful people. God bless them all.
Monthly rates continue to increase each year $25 to $30 above others in the area. Having to pick up a key on each visit is a pain, but security is OK.
Only needed their assistance for a short time, but was very helpful and I would highly recommend this facility to anyone in need of a secure storage place.
Staff was knowledgeable and very helpful.
extremely helpful making our long distance move much less stressful
Did not recieve free storage in facility promised was treated rudely there. Sent to less than desireable unit several miles away.
Everyone very helpful
Did a good job in meeting my needs
Partial monthly charges not refunded
Each experience was professional and streamlined.
Outstanding service extremely friendly facility
The gentleman who helped me was very professional and kind. The entire process was quick and easy.
No problems at all. Will use again if storage needed.
Everything was ok
The staff at U-Haul Moving Storage of Myrtle Beach is great! Very knowledgeable and friendly.
Only reason why I gave a bad rating is Because I had to throw away half of my stuff from all the spiders and egg sacks that were found in my shed.
staff could not have been more helpful.
We really appreciate your assistance with liquidating the items from our storage unit last week!
the storage location very convenient.
Helpful Manager and staff
Great to have the free 30 day option and this facility to work with.
The owners wife went above and beyond to help me get an issue solved.
It was very good. I got in quickly.
very nice and helpful people there with good rates
Had a great experience there and they are the only facility in the area that offers low rates on smaller units.
Very helpful and willing to go out of the way to satisfy their costomer
They were great guys. Very helpful.
Very clean units. 2 thumbs up.....
terrific--helpful, friendly and well run
Mr Hart was very helpful. Good experience all round. I felt confident that my belongings were secure.
Wonderful people and very honest and straitforward. Kudos to them all because they did everything they could to make us feel comfortable and our belongings secure. Great job!
Very nice people. Made me feel like I mattered which isn`t exactly a going trend in todays` world. Def would recommend and will use this facility in the future.
Would like 24 hr access, but understand that is going to happen.
Very friendly and very helpful in what is always a terribly fun time..... Mmmmmmoving.
This is my second time within 1 year that I have rented 2 different units from Tara and James. They are such a sweet couple and are so very friendly.
The staff were extremely pleasant and helpful. Very smooth process getting my storage unit and returning the trailer I had rented.
Fencing is torn ripped that needs to be replaced, anybody can walk go in and take what they want to. James is a very nice guy after he gets to know him he should never leave here he does his job well.
service was great, have used this facility before and will again if the need arises.
The Manager helped me and he was very helpful and very pleasant to work with, also had a good personality. Great Experience with u-haul because of James. Thanks Don Wadley
very helpful, very clear on options
FACILITY IS VERY CONVENIENT,MANGER IS VERY FRIENDY,I WOULD RECOMMEND THIS FACILITY TO ALL MY FRIENDS.
I am very pleased with my decision to chose your place which is close to where I am staying. The owners were wonderful and explained all details to me. Lynn McKnight
The staff members were very helpful and courteous.
The second time I accessed the unit after a thunderstorm the unit was filled with fire ants. I have used another storage facility for 9 years and never had any kind of pest problems.