5 stars out of 221 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Very Good facility. I am thinking of moving my business warehouse there I was so impressed.
My associate lacretia was extremely helpful
Very good service!!
The folks were great at this location.
The lady who answered the phone forgot her name was a pleasure to speak with, she was extremely helpful, professional and very courteous, what a pleasure!
Very good place to store valuables. My furniture stored here for nearly four 4 years and was perfect upon removal. Friendly helpful staff made this experience a very pleasant one.
Everyone was very helpful and friendly! I came in for one thing and wound up renting a storage unit
Verry courteous and knowledgeable staff.
Staff is great, on top of their job, helpful and courteous.
Alix was such a great help, very friendly and professional. I would work with Alix again any day. It is very hard to come by employees such as Alix. He is one to ensure stays around.
The staff was patient and worked welll with my last minute move! They were awesome!
Everything was excellent the moment me and my wife entered the building.
There was a three hour delay on the truck because of internal miscommunication on truck delivery. Then there was a problem with the payment system. I wasn`t able to leave for four hours.
Nice and very professional customer service thank you!
Outstanding service I would recommend this store to everyone.
I recommend pro-rating, considering that sometimes we have to move out long before the end of the month, and I did not wish to be tardy with my payment.
The monthly rental fee increased 2 or 3 times in the year and 3 months that I used this storage facility. Other than that, the facility and service were great.
I utilized the facility for 4 consecutive yrs to store my Beloved Mother`s personal items. Everything was still in tack and unharmed as we stored them. I am very pleased with U-Haul.
Beautiful facility. The staff was wonderful and very helpful! Would definitely use them again.
Thank you for everything. Great experience!
The guy that waited on me was very nice.
The folks at Lake Ella couldn`t have been friendlier. Thanks for the great service!
lack of ppl skills, no enthusiasm about their jobs, door props broken or missing making moving items harder, almost robotic customer service personal dry and unengaging..pathetic
The only thing that I did not agree with, is they did not honor the online price that I was quoted. Although, I had my print out along with the reservation number. Therefore,I will not use them again.
Customer Service was great.
Worry about being unscrupulous, not clean.
Great staff, easy access, very pleasant experience.
I liked that U-Haul storage facility. It was a very convenient for my needs. The only thing i didnt care for was the higher rate change dyring my usage. Overall, the storage served my purpose.
Very friendly service!
The staff were very helpful and friendly! The facility was also very clean and easy to access!
Your facility is very clean and you and your staff went above and beyond for me. Will definitely tell my friends about your place and will be back for any future storage needs. 1008465039 Thank you!!!
Elevator needs some adjustment, as it`s very tricky in Building A.
The place was well over 100* during the day so if you wanted to go in there you almost passed out. The price was way too expensive for the size I had.
Friendly staff and clean unit with good security, moving carts to borrow and overall excellent experience
When there is a mile or less on the vehicle, the refuel charge should be waived. Going to a service station for 50 cents worth of gas is foolish, and $6.00 a mile is too much to pay.
The owners were very nice and helpful with all our needs
Staff are always friendly and knowledgeable.
The elevator in Unit/Bldg C needs servicing. It makes a very alarming noise and jerks you at initial movement.
The unit seemed warm and humid. If my furniture is not mildewed at the end, I will give the highest rating.
Great facility! Excellent customer service! Would definitely recommend them.
First class operation! Like new facility with climate control. Staff very helpful. Even the bathrooms are clean! No truck rental on site.
service was quick, friendly and efficient
Great location and clean facility
I had 1 problem with my unit I prepaid my unit the month prior When I removed of my stuff I was only 2 weeks into the month I was not able to have prorated back to me the time I was not using it
It was not a corporation I dealt with at this company but people. A very friendly staff who went out of their way to provide a excellent experience. Great bunch of folks.
I was very impressed with the professionalism and efficiency of the two employees that I dealt with. It was easy
When we picked up our things there was rat feces everywhere and the sofa in the unit, as well as other things, need to be cleaned professionally.I have pictures to show the damage.
Very helpful and efficient staff.
Rented last year with Michael and Jolanda and had a great experience. So I am renting again !! Great people !!
Elevators need serious servicing.
Michael and his wife were always helpful and respectful. They are a good management team. They worked with me and made my experience one of quality customer service.
I was unable to access my storage unit, the code wouldn`t work and still doesn`t. I was given some random code to get in right before closing.
Gates did not close within a reasonable amount of time. The elevator was broken in one building, so I had to get a unit in another building. Staff was courteous, but forgot to open my unit for me.
Very easy experience
Very helpful and very friendly.
My unit was broke into. During a storage auction and had my items stolen... I will also add this review to Google
was helped very well. people very friendly and heplfull
While here My unit was broke into. and had about 5000 dollars of items stole to include military items. because of your open storage auctions. it was open to all kinds.
Loved that the person running the desk greater everyone who walked in and asked what they were going to need even though he was not ready to serve them. He was very efficient.
The staff was very supportive and nice during a family emergency. They were always helpful and informative. I appreciate your great service and quality care, keep up the good work.
Very helpful, respectful and friendly staff! Thank you
Price increase after a couple of months a problem. Gate did not work at times, and for more than a week, one gate was gone and the facility was open to anyone.
The staff was friendly and professional. Thanks u-haul
Great. Keep up the good work.
Jolanda did a great job!
I`ve used this same bfore, 4yrs. ago came bake. Also, they are location close is a BIG matter for me!!
Good service and experience. Only inconvenience is sometimes there are these Loomis trucks that take up the back areas and make it difficult to pass.
manager and staff were extremely helpful when I rented unit in Feb. Place is very clean and well kept. Will rent again for next summer, early to ensure availability !!
Well run place with a courteous and friendly staff who are very helpful!
Very helpful and friendly staff.
Only issue was the wait for a suitable unit, which, if you think about it, can be taken as further endorsemrnt of the facility.
Staff rented us a unit on 3rd floor however after unpacking we discovered it was already rented to someone. 45 min later to then come back and tell us they were sold out.
The service was great. We only moved to consolidate storage and needed a bigger climate controlled unit and was provided a rate and deal that was too good to pass up.
Never had any problems. Transition from one storage unit to another was smooth. Very prompt with refunds. Wish hours were longer on the weekends. Otherwise, had an overall excellent experience.
Sadly, I received an e-mail which stated that I owed for next month, and it had the wrong date. I moved out on the correct day. June 2nd, 2014 Mr Hawkins corrected this error. THANKS
24 hour access should be included in the monthly rental.
If there had been an option to sign one year contracts to lock in prices I would have done that. Otherwise everything else was good.
Always a pleasant experience at this UHaul facility for van rentals and storage units
So very helpful to me
It was great. People were awesome
Staff was helpful and courteous!
The mgr Mike/staff were great. They went beyond any poss. expectations. I`ve had some bad experiences with U-Haul in the past. I`m no fan of U-Haul but I will go back to this loc. again.
We will always use your storage service when the need arises again.
Keep up the good job
Mr. Hawkins and his staff were outstanding, and very friendly. They have been a light in my dark night.
very convenient and close to home. exit gate sometimes was open...but if you had your stuff locked up it was ok.
Both Jolonda and Michael were very nice and helpful in assisting me in setting up a storage locker for my daughter.The facility was very bright and clean. Very secure and well kept.
The facility was very well maintained and easy to navigate. The manager Michael was very friendly and helpful in accommodating my needs. Thank you!
Nice and professional people
Would have loved for the unit to be open later than 7:00 pm, but otherwise it was good!
Just a little wait to get the lock off the container we were renting. We were surprised there was no fence in the back and the buildings are open
Friendly, helpful, wonderful staff!
The staff is superlative. Very professional, friendly, and knowledgeable.
sudden change in staff was disappointing. Not as friendly or helpful. Cold isn`t like this 72 year old is comfortable with.
I rented a storage unit also and when I showed up @ 2am to unload the uhaul and place my stuff in storage, the storage unit had a lock on it and I was unable to access it!
We were extremely happy and will come back if we need storage again! -
Everything was fine
Service was always good, access was good, staff always helpful and friendly.
The best customer service I`ve had, period, in a long time. Mike and Shalonda worked with me and were very friendly, gracious, and all around great people.
Michael and his staff are WONDERFUL. Professional and helpful, they made this stressful process bearable.
The man and woman were very accommodating, answered questions, and very polite and patient helping us.
The staff was excellent.I wish them well.
clean accept for the dead bugs in the hall ways. Too expensive comparatively.
I would like to commend the Manager, Mr. Hawkins, Jr., and his staff. I have rented from this property for 2 years. The staff works fast and efficient. Calls are returned in a timely manner.
Michael and Jolonda are the best! They were professional, considerate and helpful. I will rent there every summer! I have had many U-Haul experiences. This was the best!
Yolanda and Michael were excellent to deal with. They take great care of their customers. We have already recommended them to others! Bonnie Mack
Great experience, very helpful and freindly staff
This facility has always been great. My only knock on it is that there appears to be disparity sometimes between online orders and what the local facility confirms.
The only complaint was regarding the access to the building within working hours.
Very friendly, helpful staff. Went out of their way to be helpful, even googling and printing out directions to a business we were looking for.
Great!!! The staff was very helpful and knowledgable. I wish the FSU location was the same
The lady who set up my storage unit reservation was very kind and went out of her way to be helpful.
Jolanda was great, very friendly and helpgul to us. Thank you!!
Thanks for taking care of my belongings when I didn`t have the space.
I stated I was not renewing after the 25th. I did not say I was Officially Moved out yet! I wanted to send a pkg there.
I stated I was not renewing after the 25th. I did not say I was Officially Moved out yet!
I would like to say that Michael and joelanda were absolutely great people. They are nice and very understanding customer oriented people.
The staff was excellent.
EVERYTHING WAS EXCELLENT EXCEPT THE AVIALABILITY OF UNITS.
Hours were very convenient. Staff was wonderful! Always cheerful and very helpful.
Friendly helpful staff. They we very patience and kind. Even though I called several times during the day.
Tho it was about 4 times more expensive than a truck, I was happy to have the option to move what I needed without a reservation, since no trucks/trailers available.
I had my belongings stored in a 10x10 a/c controlled unit for nearly 5 years. The staff has always been pleasant and my things are exactly as i left them. I would recommend them to anyone that asks.
Always very helpful and efficient staff
The customer service was excellent I have been renting for 4 years.
What was most valuable to me is that I was able to visit a u haul facility in Orlando Fl to procure and pay for a storage space in Tallahassee Fl for a friend. Great customer service. Ms Jones
Although the costs for doing business with UHaul seemed high, my overall experience was a good one.
The only thing that would have made it better is Sunday hours...but I understand needing a day off :-
already recommended the facility to my brother in law
I enjoyed my time there.
Very friendly staff and grounds well maintained!
Very convenient, really appreciated that there were carts available to help move heavy items.
I like it.
I always felt my items in storage was safe and secure. The several folks running the office over the years were always helpful and friendly.
GM Michael Hawkins was very courteous, helpful and professional as always. Thank you. A long Time Customer, -Audrey Whiting-
The staff is very friendly and professional. During our move, everything that was needed from the facility was provided. Thank you,
Customer service guys were friendly and knowledgeable.
My experience was good! Thanks
I`ve used the same facility 10 years ago and I would definitely use it again.
Chris was very helpful with setting up my reservation, great facility, great customer service
Very good experience
the staff was wonderful and very helpfull. they made sure i had whatever i needed.
It was a good experience. It helped me to overcome my bias against the storages
Rod and Ralph were courteous and extremely helpful. Thank you so much!
Always a pleasant experience
Five years in a row for the college summer, I think. We keep coming back!!
Saved my life : will be back next summer!
Impeccably clean and well-run facility.
Later hours of access, particularly during the week perhaps 9 p.m., would be very helpful.
The storage unit and facility was much cleaner nicer than the apartment into which I was moving my daughter. I should`ve moved her into U-Haul instead!
Good, but expensive. The ability to pay online was very convenient.
really expensive, elevator was annoying
This place and staff was better than I had ever expected. Thanks Uhaul for making my move a less stressful.
My experience with U-Haul when well the staff at U-Haul were very helpful and yes i would recommend U-Haul to a friend.
Staff was helpfull. I would have liked it if I could get 24 access to the cold storage facility but they don`t offer that.
i like to thank Zak for his assistance regarding the price that was in questions. he answered my question and reassured me that all will be taken care of to satify my needs
Chris and team were great! Thank you! Greg
We have already recommended your facility to other FSU parents from our Naples/Bonita Springs area.
Always great service and convenience at the Lake Ella U-Haul for storage or van-rentals
200 character is not enough to state how poorly my visit was I feel that you guy`s totally DROPPED THE BALL
The young man who helped with closing my account was very professional and made the closing an easy experience.
Outstanding, as always - 4th year in a row
The customer service guy on duty was extremely helpful and polite.
24-HR ACCESS a very good option...!
The 17 foot rental truck ran great for over 3,000 miles. I especially liked the truck`s transmission. It helped me slow automatically as i went down long steep, 6%, grades.
Great staff / customer service
Thank you very much for the storage services. U-Haul staff was very professional and helpful. STEVE HOWELLS FAAST Executive Director
The guy at the desk gave me a lovely tour while showing me to the unit.
I liked that you all were even available after hours if something went wrong.
Good service, clean and neat and safe
Thanks to Michael Hawkins he was very helpful and knowledgeable about your products and the facility i would definitely recomend this location to the rest of my family moving to tallahassee
I found the staff very pleasant and accommodating.
the only thing that stands out is the bathroom, seems to have an leake someware. but the Guy went above all expections to help me out.I hope he stays there as long as he wants to. great Job DUDE!
The facility was clean, organized, and convenient for my storage needs.
I appreciate the discounts given after a lock not mine was put on my unit overnight without my knowledge thus causing me to have to wait another day before moving in.
Customer service was the best ever. Thank you to good people. Bill Wieser
Very good service.
Check-in was very easy and your staff is super helpful and friendly. Thank You!
Good price for the unit and friendly staff.
good experience, good service, good location
Employee was nice and helpful, Facility was so clean, Management there is the tops! I will recommend to many others.
mike was helpful. had good experience.
I had the best experience ever, Manager Donna helped us,called Maintenance to fix a door on the unit we wanted and she came after hours to check on me.
Chris was so helpful and nice. Storage at this location is superb.
Manager Donna met my needs. Her and Chris follow-up calls were great making sure plans had not changed and keeping me informed. Fantastic experience. Uhaul storage here is the best.
Thanks. Staff was super, so helpful. Great UHAUL.
Donna was so helpful explaining the service options, I will share with my business possibly may add in the future when business increases
Great UHAUL storage. Emery so helpful showing us around. Donna was super when offering me options.
Wonderful Experience. Nice staff and well trained.All so polite and knowledgable. I would use again and recommend highly to others.
Emery and Donna you are great people. When I dropped my phone you didn`t stop until we were able to retrieve it. You save me so much money. Always have a smile, go extra mile for your customers.
Thanks miss donna.I know it was so close to you closing the store but you took the time regardless. I have used other storage places but yours is fantastic, everything you need plus more.
my experience with my move was the best thanks to donna and chris being here,one helps you do paperwork and other walks and shows you around. i give you both a`s, your the best.
The manager failed to return phone calls and seemed to be too stupid to know how to help.
Manager Donna Spiers was wonderful! Though busy, she was courteous, professional and very helpful to us - a pleasure to do business with.
New Management is excellent.
Appears to be under excellent by very good people. ...Jim
My friend had the experience and he was pleased.
Ethel was WONDERFUL in assisting me as I was choosing whether or not to rent the storage unit. She`s FANTASTIC!!!!
Would not take my U Haul truck. I had to return it to another facility. Not enough parking space.
very good service and facility