5 stars out of 239 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Rose the CS person was extremely helpful.
Travis was very cordial and helpful.
Very nice and helpful staff.
I am very pleased with this U-Haul facility the staff or yours very customer service oriented. I just wish it was also a drop-off facility
Dustin was GREAT! Suggest to improve space. Cool to have rental offices but put away from the reg storage. Hard to get truck thru w/trlr when you have parked cars for rental spaces and their work cars
Travis is cool!
Awesome customer service!
Excellent management. Very professional!
Staff were knowledgeable and excellent
Reservation online was seemles. Travis was welcoming, professional and the process was quick and easy. I would highly recommend this storage facility to anyone.
Travis is definitely an asset to the U-Haul Company. Very knowledge and respectful.
Very pleased with my experiences with Mr. Williams, his staff, and the facility.
Very helpful and friendly staff.
I will recommend my friends and family to you guy business. Ben and Travis are very helpful staffs and I will be back again....
Great customer service. Best u haul facility I`ve ever had the pleasure of doing business with. Thank you Travis
Everything was really great.
Very clean and nice units and the facility as s whole. I was pleasantly surprised how clean the bathrooms are. Not one thing wrong with this facility!
Travis the owner was very helpful and accommodating. Look forward to doing more business with him and that uhaul location.
There was a man who was very nice helpful that made me want to come back he was great! I think his name is Travis Williams! He was excellent!
Good experience and froendly staff
The staff was very friendly and helpful!!
Great customer service. The location is convenient... Parking was a little tight but manageable.
The young couple who manage this facility are both helpful and friendly. At the last minute I had to go up in size to accommodate my belongings and they were able to adjust my locker.
I`ve used this facility before and have always been pleased with the service from the staff.
The building, my storage unit, and the property were very clean. No weird smells, bugs, etc. I also liked that they conveniently have carts outside the building.
Office personnel were very helpful and friendly.
Very friendly and helpful staff and management.
Well knowledgeable, helpful, friendly, and willing to go the extra mile.
First experience was not enough help to assist Customers. I was there an hour actually before I got waited on.. So hewas busy with two ppls. for quite a while..unhappy!
Awesome staff @ the facility was well kept
Very accommodating to get a ground floor larger unit than originally requested. Very happy with management.
Darline and Travis are a pleasure to work with. They make everything very simple, and are outgoing and helpful! Keep up the great work!
I wouldn`t recommend this U-Haul or use it again myself due to their policy on pro-ration.
Owners helpful, knowledgeable, and professional.
I was never worried about the safety of my belongings. Staff was always helpful and friendly. I look forward to working with this U-Haul in the future.
Travis and Marcia have provided friendly, knowledgable and professional and personalized service to our family for two years.
Old mngmnt was terrible New mngmnt is great Unit was used to store father`s stuff He died in January Managers has been very helpful and understanding Made a difficult job a bit easier
Owner and staff are awesome. Very helpful and courteous. Best around!!
Travis was very helpful.
It`s cool that I didn`t even have to call to tell you that I moved out. You must look for people who have moved out often because I think I got the notice the day after I moved all of my stuff
Staff was friendly and helpful and was very quick to set me up with a unit.
All staff were very helpful and friendly they made my experience very easy and stress free
WAY TOO EXPENSIVE.
I was only here for a few months but everything was perfect. Thank you.
The young man that helped me was very helpful and nice. Keep up the good work. Thank you U-haul family.
Travis and Kirk were awesome
Never used a storage facility before so this first impression was a good one.
Very pleased with the facility and service. This is the second time to use this facility.
Very good staff very helpful. Place very organized. Please keep these good people. I have seen a lot people come and go. Thank you. Kathleen Merritt C119
I disagree with your facility mailing late notices to my emergency contacts and former address when I was not late on my account.
Enjoyed my time that I had a unit here.
Nice place, affordable pricing, very pleased.
Thank you to both Ashley and Marisa? for all your help
I would rate my experience very good as well as the level of service. The staff was very helpful and friendly.
Multiple times I waited 10 mins for somebody @ the front desk Specific UHaul lock requirement should be disclosed BEFORE renting unit Corporate: Multiple phone requirement is silly
I rented a climate controlled unit for 2 months. I visited often and it felt like a sauna. I should receive a partial refund so that I only paid for a non-climate controlled unit.
The main gate was open most of the time.
Helpful, courteous, professional
The staff was very nice would recommend them highly
Great customer service, thank you.
The lady manager was very rude.
A very nice experience and I would recommend using it to anyone.
Ashley Sonny were very helpful aith all my needs. thanks Paul
The tall black guy that played football at FAMU works in the afternoon is the best.A real nice guy. He should train all new employees on customer service.
Very pleased !
thanks for helping make our move to jacksonville much easier!
The storage facility met our expectations.
Rep was friendly and very helpful. Facilities outstanding.
Excellent service, storage unit convenient and easy to maneuver in area, personnel friendly and helpful.
Best service! Friendliest staff. Staff walked me to my unit to make sure I knew where it was quick email response verifying my unit. Just couldn`t get any better.
Friendly, well located and helpful. Thanks !
There was no lighting in our unit. How does that work?
Would not ever recommend this facility. Staff was rude and did not treat customers with respect.
The staff was always friendly and helpful. Didn`t like main store display set-ups the last time I was in the store. Couldn`t see the help or counter made me feel unsafe.
Very clean! After many years using the storage facility there was no dust!
Ben in particular was very helpful.
The price for storage is higher than anywhere else in the area. There is a problem with driving up to unit because of so many businesses with large trailers and equipment using units for offices.
The uhaul staff we interacted with were excellent!!!
Sonny very helpful and friendly
Ashley Allgood and her husband are great
Staff was great!!
office staff was extremely helpful
Highly recommend to others. The Allgoods are very good managers.
All staff were informed and friendly, going out of their way to help us. They expedited our ability to secure storage with a minimum of difficulty.
policy of multi phone on an account is ridiculous and cost you my business. You wouldnt take a new credit card without a 3rd phone I would never have a policy which turned customers away
Very attentive and responsive service. impressed with care shown by sales associate.
All of my needs were met!
Ashley and her staff were great. BUT ASHLEY really knows her company and is wonderful customer service.
I am certain we will use this facility again. The young man in the office was one of the hardest working people I have seen in a long time. Thank you.
Staff is very helpful and nice.
Everything went well according to my needs.
The experience was smooth from start to finish. Highly recommend!
Very clean and always a cart available. Thank you
Great staff! Great service!!
Staff was easy to work with and most friendly. Sometimes a little tight quarters at the facility but overall a most pleasant experience. Good job to Ashley, her husband and their staff.
good experience with a helpful and friendly staff
Guy super nice. Bought locks there too which were reasonable Very impressed with hours too
Your staff was wonderful and knew their job well.
Your female general manager at this location is very rude and lacks good customer service skills.
Everything was fine with the facility and staff.
Sonny was so nice and patient with dealing with me under some circumstances I was going through. Thanks Mr.Allgood!!
Jakari Knight was extremely helpful and professional
D362 needs light bulb
Friendly staff that was happy to help. Great location.
Ashley Allgood was great! She was very helpful and knowledgeable. The facility is well-maintained. Thanks!
Staff on May 21st was very helpful and personable. He was knowledgeable, gave us information and tips, and had us all set in only about 30 minutes.
Clean facility with helpful staff
Abit pricy but great facilities.
The staff was helpful in helping me figure out how much space I needed. I had initially booked a unit that was much too small. The units were very clean and well lit. Very satisfied so far.
As long as Ashley Algood is manager of this place it will continue to suck big time.
You have good people operating this U-Haul Storage unit.......
Mason has no customer service/communication skills. He walked off to help us but didn`t notify customers that he was doing so or when he`d be back. We apologized to the others for the rudeness.
This business appears to be run well, and the people treat you well. Could not ask for more. Thank you!
The staff and facility are top notch! I will be highly recommending this U-haul to anyone I know in need of a renal unit, moving supplies, anything! The best!
Clean, secure storage.
Ashley Buddy were always helpful and then pleasant
very professional. we were well pleased. Thank you.
Excellent service, very friendly staff
Simply the best U-Haul location and team we`ve ever encountered!
A GREAT EXPERIENCE FROM START TO FINISH. THE STAFF WAS VERY KNOWLEDGEABLE, EFFICIENT, AND REALLY SEEMED TO CARE ABOUT OUR NEEDS THANKS UHAUL !!!!
Ashley and Sonny were great to work with. They were very accommodating and professional. I will absolutely recommend this facility!!
The manager assistant manager were great to work with very helpful correcting account issues.
We had to move to PBC, but enjoyed the years we were there
It was all great
Everyone was very friendly and professional.
Sonny was great. Customer service was excellent. thanks
Facility managers were very friendly and professional. I highly recommend this facility.
Excellent long term relationship
NEEDS MORE CUSTOMER PARKING.
I would definitely recommend this place to others! The staff Ashley and Sonny were very friendly and a pleasure to work with when we needed them.
Ms. Moore was extremely helpful!
staff was very helpful and made the moving experience as painless as possible. WOuld highly recommend this location
Easy access to the facility. Helpful, courteous and friendly staff. Clean, we`ll maintained units.
Staff was extremely helpful and very friendly. Check in/ out was easy. Facility was clean and appeared secure. I would have preferred access past 7pm without additional fee..
Great staff to work with. Very accommodating.
It was good.
The employees Ashly and Sunny were very nice and helpful. They helped to make my moving experience less stressful and smooth what is a very difficult task to accomplish.
We were in a pinch for a small unit for a limited time and the staff was extremely helpful and made great suggestions to assist us. Thank you.
I did have an issue with being charged for 2 units when I only rented one, but it was taken care of.
The MRZ is dangerous a car hauler on to a US Highway which was extremely dangerous it could`ve been an insurance claim. This location shouldn`t be designated a U-Haul facility.
Great place to store your stuff between FSU terms.
Ashley and Sonny are the best. They go the extra mile to assist.
The gentleman working the evening we arrived was very helpful,accommodating and pleasant to work with. He was also able to find a unit for us on the first floor.He went above beyond what we expected
The facility is nice and clean but the staff should give out a map or give direction to the unit.
Climate control temperature was 84 degrees, too hot. There were live roaches in the hallway. Gate is hard to drive in. 24 hrs access cost extra $10 month.
The gentleman at the desk was very helpful and attentive. Thank you very much!!!
Staff lady the best great cust service
The humidity should be kept lower in the climate-controlled sections. Our furniture had mildew on it.
Tried to submit a very positive review 2x, but I guess it was more than 200 characters
Some Temp control problems. I had some items damaged from the heat.
Can`t do it in 200 words. Great service on phone, not so great in person. Put in a unit that is too big and now too expensive.
The gentleman who assisted us was very polite, friendly and extremely helpful.
Wasn`t the size we had set up originally on order so it was difficult to get everything in. Nothing was done by person on duty to solve the problem at the time we came to sign for our unit.
Still waiting for refund of unused rental payment for May 2013. Is there a problem?
Customer Services was excellent!
The employees were not clear with my contract in regards to the 24 hour access availability.
Thanks to Joseph and his staff for assisting my daughter who attends college in Tallahassee with summer storage. We feel comfident that her items are in a safe and secure place.
Great service. Very helpful staff
Temp from 93-114. was told repeatedly it was being worked on. At end â€œclimate controlledâ€ storage was still not in working order. very disappointed
Excellent experience! I would recommend U-Haul moving and storage to anyone in need of a storage facility thats secure, clean and easy to access.
I had an excellent experience
The retaining wall needs to be fixed soon so there will be easier access to Buildings C and D. Other than that everything else was great. Staff is very friendly.
Very good service we were taken care of and I will recommend the facility. Thanks
The representative that handle my paperwork was very knowledgable and very professional. This has been one of the best experience i have had dealing with any storage facility.
Everyone was very helpful with showing me where my unit was located and helping me drop off my trailor
While my move-in was terrible given the regional manager refused to honor a free month offer, my experience with the local office / facilities were excellent.
On a scale from 1-10....10 being the best....I`d give a 10 overall.
The door to the unit kept coming down safety issue. Locked out of facility when trying to move in. Very poor customer service. Go elsewhere.
But for being the only facility open on Sunday,I would have gone elsewhere.We had to store about 12 items for 30 days. The only unit available was a 10x15 for $177
No Climate control. No lights in the unit.
we had a pleasant experience with this storage facility
Everyone was very polite. Didn`t like getting nickeled and dimed by having to pay extra for Everything. Example $10 extra to be able to get in after 7. Overall good experience
This is the 1st time I have had to use storage. This location`s staff was more than accommodating from the reservation to the move in and move out! Thank you!!
I currently have a formal complaint logged with U-Haul corporate!I am returning my U-Box empty and have already ordered a POD to be delivered instead. I will never recommend U-Haul to anyone!
Thanks for taking care of my son`s stuff over the summer! :-
The roof in our unit leaked and wet several boxes and other items. There was evidence that this was not a new problem as the paint on the floor was damaged.
mr moore was so nice great guy
Denied me access to unit while moving in. Refused to let me back in w/o paying more money. Refused to let me drop off truck.
Joseph was fantastic. So helpful and accommodating.
This was my first time using this facility for my storage needs. It was a good feeling to know that my personal belongings were safe and secure.
I found Joseph to be a very good facility manager.
Our customer care agent was EXTREMELY helpful and pleasant, we will absolutely use your services throughout our children`s college years in Tallahassee . Michael Martha Hurley
Everything was EXCELLENT in the 10+ years I was a customer. If I ever need storage again, it most certainly will be with U-Haul of Northeast Tallahassee.
The WORST customer service and business operations I have experienced in many years. I have already submitted many complaints to the call center.
I arrived late Friday night after hours and my 24 hour access code didn`t work, however the manager was dropping off a truck at the same time as me was able to fix it.
Joseph at Capital Cir NE - FANTASTIC Reservation system - TERRIBLE. Messed up reservation
Very nice place, very helpful employees, as well as professional and helpful...One of the best storage facilities ever utilized...Thanks!
Thanks again for all your help!
The gates did not work thus, limited access to storage. Also the climate controled facilities did not work. The air conditioning unit did not work...Eletronics were stored in 85+ degree climates.
This was actually my second use of this facility. Should i need to, I will gladly use it again.
Joseph and Horace provided exceptional customer service! They took care of my storage needs right over the phone, in turn saving me $$$, on potential hotel/parking fees and TIME! Couldn`t be happier!
The staff was incredibly friendly and attentive. The whole process was the best experience I could have asked for.
Joseph, Thanks for all your help! Joe Brennan
I rented a cargo van and a storage facility from this location. Joseph Moore, manager, was invaluable in this process ... excellent!
Very nice storage units and friendly staff.
Very happy with the service I received.
Very happy with the experience..thank you
service and level was great
In the future I will try to be more cognizant of the colleges` schedule.
The customer service was excellent. It is nice to have pleasant people to deal with for a change. U have an awesome staf f and the two gentlemen were very helpful.
Excellent service. Mr Joseph is very knowledgable and represented uhaul well.
Everything was great, the reason we cancelled is because we got a bigger place with more storage.
Dave and Heidi represent UHaul to its best. They made it very easy for us to rent a storage unit even took me pleased with the two of these two professionals on Capital Circle N.E
service is exceptional. Personnel ensures satisfaction by trying to tend to their customers needs
I wish the door to our inside spot could stay open to get things in.
Rick, Debra and Joseph are excellent! They do a super job and should be given raises and awards. They do an awesome job!
Facility was convenient and easy to use with the passcode system in place.
Horace was extremely friendly and helpful.
Had an excellent experience...even forgot my code and they let me in without problems. Thanks a million!
The staff at this location were very friendly and helpful...I will use them again in the future if needed.
ALWAYS CLEAN AND WELL MAINTAINED.
Joseph and Horace rock! These guys will take great care of you.
he was nice and courteous and very helpful with other suggestions
I was very tired and fuzzy headed on the day of my rental. The staff and manager were very patient kind and understating in guiding me through the contract!
Debra couldn`t have been any nicer or more accommodating for us. I got a nice follow up call, asking if I had any questions and welcoming me to UHaul storage which was very nice.
Managers were very efficient and accomodating.
They were very helpful and friendly. I selected this storage place before even visiting/pricing others because of the positive experience.
I was impressed by the professionalism and friendliness of the staff as well as by the quality of the facility.
Rental fee is a little pricey. In addition, customers are charged extra to have access to their belongings. Not really sure how long I will rent here. Offer optional insurance.
I was rushed to return the truck by 4 PM. If the facility is open unitl 7 PM the return time should be more reasonable. Moving is stressful enough without having to constantly watch the clock.
Pleasant staff very helpful.