5 stars out of 263 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Facility met or exceeded my expectations for over a decade.
Easy and quick move in
Everyone was very nice. Line was long but worth the wait.
After a few horrible back to back experiences with U-Haul customer service it was refreshing to find good people
Everyone here has gone out of there way to be helpful.
Need to be more upfront that the Uboxes would be stored at a different location and you have to take them their yourself.
Wendall was an awesome help.
Young lady that helped me was superb.
The manager is very helpful.
Hugens is a gem and gives great customer service. Wendell the manager is a work with you kind of guy. I always do my business at this location.
Duane was very nice and helpful. Thanks!
The employees take their time to assist the customer with all their needs
Andy provided excellent customer service. Thank-You!
The staff was very helpful.
The staff was awesome, very helpful, kind, knowledgeable, could not have had a better experience
Megan Schneider was very helpful and friendly. She made the whole procedure smooth and seamless. Job well done and thank you.
Wendell Prickett was fabulous. Very friendly, helpful and professional.
Helpful staff. Clean facility. Highly recomended.
Staff friendly and helpful!
Everything was done in a timely matter and staff was extremely helpful. Thank you
Very nice and friendly. Nice and clean.
The staff at both places were excellent
The guy who helped me was very helpful and nice
Great facility. Wish there was one closer to my home but this one is fine.
It was good, only that one of the staff was very rude and would need some training on how to treat customers. She should know that without customers she would have no job.
Inside storage location was not acceptable for my storage needs!
We are very pleased with this location. Thanks!
The dock was congested with parked cars and uhauls that had been left in front of the dock for hours. Many of us were paying our lovers by the hour and this added a serious additional cost to us.
Staff is well trained and Wendel is a professional manager.
Beautiful place, wonderful staff. By accident I set off the alarm, the staff was patient with me. - Dave H.
The staff was very friendly, and explained every thing very clearly. I was walked to my storage room. I feel my storage items are very safe there. I would highly recommend.
The Staff members are polite and professional. Impressive and clean facilities. $90 per month is a lot more than I expected for a 5X10, but I have not compared other storage units. - DaveHedberg
No additional comments
Wendel was an outstanding manager
The manager, Wendell Pickett was very helpful in getting our u-boxes delivered to his storage facility.
24 he access would be great.
problems with the 24 hr access multiple xs. Called @ the security box and got a recording. No call back from GM Wendell. Multiple occasions GM was unavailable.
The facility was handy by the standards were we live. Everyone was very professional and if we need it again we will rent a new one. thank you.
The staff was great. Very helpful and friendly. We had the storage for more than 2 years. Thank you
The staff was always very helpful. The only concern I had was the access hours and the upcharge if you wanted 24hour access.
the first 5x10 room I was takwn to was not wide. That room should be offered for less. Why say extended access hours starting for $5 and up and tell me it`s $10?
Good experience-hopefully billing will stop automatically since I closed this account. Card was charged monthly
Wendell and Staff are good. Try to keep your software up to date......Time is money.
I would definitely recommend that location to others, and would return, for future business with this location
I had very special attention buy all employees I will always use Aloma Uhaul...thanks
The U-Box may be a little bigger in size
would prefer access hours an additional 2-hours during the evening hours.
Like this location,staff polite the best storage facility in have ever,ever been to,.
GREAT CUSTOMER SERVICE MANAGEMENT BY MR. WENDALL PINKET
I had my doubts about using a second floor storage unit but the elevator systems works very nicely.
I have to say that even though moving can be very stressful your staff and facility made this move such a pleasure for me. I`m extremely happy with your service. Thank you!
The facility is clean, and the staff has gone above and beyond to help my family. Thanks so much!!!
Yesterday, Jorge took care of my truck rental and storage needs at the Semoran location in Orlando, FL. He was very patient and attentive providing the exceptional and swift customer service.
I love the storage but what i didn`t like was that rate changes a lot time when you trying to get a great deal
24 hour access at no additional fee would be an improvement. Or, at least expanding hours. Otherwise, very nice experience.
This is an excellent facility. Both rooms I rented were clean, the hallways are well lit, and the security can`t be beat. The team here is very accomodating and friendly. Thanks for all you do!
Mr. Wendal, Jamal, Miguel and the other workers are extremely efficient and great at their jobs. It has friendly, courteous, and hardworking staff.
I will never choose another U-Haul to rent from. This location ROCKS!
Everyone was very kind and helpful! Thank you!!
UHaul is a good company overall, however, they are very expensive.
Long time rental and been please with the facility and staff
I don`t think the guys who helped me had to rude...I get it..it was close to closing but came at 4:15...it took longer because they couldn`t program my card
Mr. Pinkett is most professional, courteous and knowledgeable. Always willing to help. A great experience!
Need longer hours to access storage unit. Staff was very personable.
very difficult to cancel my unit called multiple times took at least a week before i could cancel
Problem after problem there. That`s why I left to use another company. Ni way recommend them.
The staff was very attentive and very helpful.
I wish you were open until 8
Friendly and efficient. Like working with them. Just wish they were open a little later.
The manager, Wendal, was very professional with a wonderful smile and attitude. Great location to do business with!
Thank you Lynn for your considerate attention.
I was told I would not get a pro rated storage unit after I pulled my things out of storage 20 days early. That was a waste of my hard earned money
would have liked longer hours for access to unit
great staff as always very efficient knowledgeable and courteous
Staff was friendly and professional.
I like this facility`s willingness to collaborate with nonprofits like the Mustard Seed. Customers can leave gently used furniture in a central location for those in need.
Staff Was helpful but the manager, Mr. Pinkett, was fabulous and helped me so much that my experience was better. It was a difficult day. He mad it easier.
The employees at this facility were extra friendly, sincere and very helpful. All of the staff that I encountered were on-the-ball and seem to care about their customers. Thanks!
i`m a small business owner and this facility is going to be one of my favourite vendors of all time Wendall was absolutely fantastic i would recommend this facility to anybody
Wendall was great! He`s a real problem solver and he is sharing that with his staff. I came back later to deal with Mary J. She was a pleasure to deal with, too.
the service person was very professional.
Kendall and the staff made sure everything was top notch and we were taken care of to our level of expectations. When we need storage facilities again we will be back to this location.
Lynn Pease who worked with me was very thorough and very helpful.
I was disappointed that after 2 months of renting the unit, you raised the price on me without verifying this with your customer. I will not be renting out a unit again with you. Way too expensive.
The service was amazing! The place looks incredible! I`m really happy with my experience with U-Haul!
I received excellent service and I am impressed with the leadership and mamagement abilities. Kudo`s to Mr. Wendall Pinkett for such great leadership and management skills in the workplace!
Thank you for everything
Feel my experience from the very beginning with U-Haul was negative. Will not use truck or storage service again based on quoted info and representatives not being helpful.
Great customer service by General Manager, Wendall Pinkett. Thank you.
Unfair about prorating months when moving out of unit. No reason other than being greedy.
The General Manager Wendell, showed excellent overall professionalism in his interaction. He was very thorough, Wendell`s approach was comfortable as a first time customer.
Great experience with Uhaul team Winter Park. Very friendly staff and secure place for our belongings. thank you!!
Wendall Pinkett`s customer service went above and beyond all expectations.
The air conditioning never worked properly, so I can`t recommend this facility for storing anything that requires climate control. Fix that before you raise rates. 24 hour access would be nice.
Wonderful staff, truly a pleasure!!!
I can`t write my review in only 200 characters.I will not be using U-Haul again.
have been charged repeatedly for the same rental even though the UBOX has been returned.
The address does not work in a gps and the employees are slow and not helpful.
Clean, secure storage
Great experience - thank you!
Later access hours would be great also warm interior for climate controlled facility
Motion activated lighting is great but light turned off when I was in my storage unit. I needed to use a ladder to plug in my own lighting.
Motion activated lighting is great but light turned off when I was in my storage unit. I needed to use a ladder to plug in my own lighting.
One problem: I`m paying for an air-conditioned unit, and there must be something wrong with it, as it wasn`t working when I was there.
Everything arrived on time and the task was completed quickly. I`d definitely use U-Box again.
Wendall was great, very knowledgeable nad helpful. However, the young black girl and middle aged white red haired lady with glasses were not knowledgeable nor posess any customer service skills.
This facility was always clean and smelled clean. The security was excellent and the staff was helpful.
The space offered should be what it is sold as - I turned down spaces advertised as 5` by 5` that were as small as 3`10 by 4`6`. Climate control is weak. Would never store any fabric in one.
Clean space, easy to use, friendly staff
Customer service was not what I expected to be, they where rude.
The staff was awesome and very helpful. My only complaint is the storage access hours being limited to business hours.
U-haul location, parking space and staff service was very good for my I will be recommended this storage facility to my family friends.
It`s a very good place to put your stuff
and Wendell is a great person, too! very courteous and helpful...
Very clean facility with friendly and helpful staff.
Wendell sp? was especially courteous and helpful !!
With the exception of alarm system being down occasionally - overall very good experience.
Everything was great. Staff have always been courteous and the location was in a secure area of town.
Wendell was especially helpful.
You purposefully limit my comments to ONLY 200 characters in length, so that I can`t take You back to the woodshed like You TOTALLY earned and deserved !!! Pastor David-Mark
I thought the staff was great and very helpful
overall good service and assistance
Very disappointed no refund, I was charged for the entire month even though my unit was empty and returned only 7 days into the monthly rental
I had a bad experience moving in, but then everything worked out because the crew made sure of it. Wendell is on point with managing that place the right way. Kudos!
Even though I only used the facility for one month prior to moving out of state, the staff was very helpful everytime I went there.
Excellent experience, impressed with being able to see actual unit in the check in, showroom. Good organization.
Very clean temperature control was constant I felt my belongings were secure pests and rodents not a problem notifications and billing on time.I would recommend this facility.
Thank you for your loyalty great service.
All staff were great. Very friendly. Convenient location. My stuff did get a little dusty after only being in storage a couple months..but overall it was a great experience.
After I closed the unit the collections department harassed me with pre-lien notices for none payment. This has been going on for two months now.
Great place to keep your treasures. I especially appreciated the helpful staff.
Great storage facility...friendly and helpful staff. Would highly recommend to anyone in need of storage.
the young man and young lady,were excellent,and very nice.thx
Very kind and helpful staff !!!
Clean facility, friendly staff
Cust service messed up my storage unit size at first, I asked for 24 hr access, but it didnt work. It was a horrible experience, however Ken the manager made it right, so Im good.
Excellent staff and facility.
I was there for years, and it was excellent the whole time.
Excellent experience overall. Have never used a storage facility. quick service and everyone was friendly. Clean.
the reason why the office/ facility hours were inconvenient for me personally was because I live in Kissimmee and work 6 days a week from morning until evening. Other than that I was very satisfied.
Staff was always pleasant. I had one issue during our use of the facilities and they fixed it immediately.
Wayne the location manager in April 2013 exhibited great customer service appreciation. It was a pleasure working with them.
Awful experience. Update your database and train your employees. It should not be a repeated process every time you go in. I will NEVER deal with Uhaul again. Penske here I come.
The staff is little slow. To many staff members working with the same people. Short on memory because of the confusion at this facility.
The facility and store were good but the hell I went through was beyond anything I have ever experienced. I only stored my items at the location because it was way to late to secure a new one.
f , _ =
My reservation specified 15,000 in insurance, but the contract said only 5,000. I then spent 3 hours on the phone with a multitude of people who all said they couldn`t fix that.
The gentleman who helped us was very professional and accommodating.
The storage unit was to small there,so i rented a unit elsewhere!I was called and she said my storage unit rent was late!!!I Didn`t rent one!!!They need to get it together!!!!
Always courteous staff!
Tone and Justin were great. They worked to resolve a missing reservation for a free storage unit. somehow the woman who took the res never saved it in the system.
I know it`s difficult, but after hours would be nice to use the storage unit!
No time for comments
There is no axcess after 7pm to my belongings i the only problem i had since i work late hours at work...
I appreciate how clean the facility was kept, but I did think it was expensive.
The whole staff are corteous and very helpful, for me is the best uhaul team i have done business with. Thank you all!!
Overall the experience was great. Just wish they were open later. The team was a pleasure to work with from begunning to end.
Friendly and professional staff. Extremely clean facility and everything looked organized.
Initial transaction and securing storage area very good. Have not yet used the storage area.
Great staff. The reminders were always helpful and were always made by pleasant staff. I would do it all again. Thank you so much for being the easiest part of my moving process!
This is an outstanding facility with very helpful professional staff.
The light at the hall kept turning off. That`s what I like about Public Storage: every unit have a light of its own with timer. I was able to go into my unit even at 3 AM in the morning!!!!!!
the young lady jurlisa was very nice and very helpful.thank you
very helpful staff
Staff was quite friendly. Would have liked 24-hr access. Also, prorating use of storage units would be nice instead of paying for an entire month when it is not needed this was for a different unit.
I was told my trailer rental would be at a specific location and when I arrived in the morning, it was not there. I had to drive to a different, farther location to pick it up.
Never received one month free as stated when you use truck and storage when moving. That is the one thing you shouldn`t advertise if it isn`t true!
I was very pleased with the service provided by your company. I will not think twice before using the service again and will recommend it to anyone.
Very helpful and professional. I will use and recommend this U Haul store to everyone.
For climate control the temp. at 10 am was 85 degrees. Way to hot for that place. I was there for 4 days and moved out.
I would prefer later hours of access due to my schedule.
Cole was incredibly helpful and kind. I really appreciated that he went above and beyond average service! I talked to him on the phone first and he`s the reason why I chose U-Haul.
Staff is very knowledgeable and professional! Manager really cares about your experience here so if you have any problems, be sure to let him know! Great experience! Thank you so much!
Wendal is awesome. Very efficient and organized. Charming, too! The only thing I don`t like is how quickly the motion detector lights turn off.
it said the range was between 65 and 85 but the temp was 87. I think it should be cooler in there. I have another storage room with another company and the temp is 75 cause I monitor it with a gauge.
The ac in one of the halls did not work properly and was in need of repair. Once when we went, it was 5degrees above normal. We contacted them and the temp was in the proper level before we left.
Santiago was patient, relaxed and good at what he does. I feel really comfortable placing my things in storage there. Nice and cool for my belongings.
No bugs or other critters, very clean. Very good facility
I think you need some garbage cans available. I asked the location of a garbage can and was told that I could be charged a fee for using it...Sooooo should I just leave it in the parking lot??!!
My UHaul experience was great as the staff was efficient and the facility was well kept and clean. It was a busy day but no one was kept waiting. Good job!
Excellent customer service. I rented a climate control storage unit, a little slow finding the right size from what the computer said was available compared to what was actually available.
Paid for a month,used 2 weeks.I asked for refund and I was told no way yet they wanted unit back to rent out.With my lock still on unit they changed my security code. Had to threaten with police
Clean, new, well maintained, Friendly staff was the main reason we chose this storage. we encountered a not so friendly person at out original choice
I`m glad that I using uhaul crevice
Everyone I encountered was very friendly and helpful.
The cars available at the door especially the mattress cart is outstanding. We wish we had moved here sooner!!!! Great facility and very convenient to load/unload.
Both Cole and Wendell were very helpful and I appreciate their efforts and a job well done.
best storage experience, friendly service, great facility with plenty of carts to get stuff back and forth! Loved it ! Thanks, Christina
Julissa the assistant that helped us was very cordial and courteous every visit to the Winter Park, Florida location
The experience was fantastic. The employees always go above and beyond, always. U Haul deserves praises for superior service, helpfulness, swiftness, pnenominal employees!!!!
Thanks for your great service!
For almost 2 years my stuff was safe and secured!
Nice facility. Over all experience = 100%
Best storage and moving facility to do business with in the central Florida area. Thank very much for all of the help and care during every month I had my items stored there. Most seamless move yet.
very helpful staff, very friendly
Everyone was very helpful and the unit was very clean.
The staff was beyond excellent!!!
There should be some kind of discounts offered to long time customers - maybe offer the 12th month free every year - every little bit helps in this economy - Thank you
excellent service and staff
The staff here was so kind and helpful. Made everything easy
I would like to say that I ran into Sarah in the hall. What a delightful person! She is awsome! You need more people like her.
The best facility i have attended, all around
Its outstanding! this Pacific location the staff there is very friendly and welcoming from the time you enter the store... awesome service!! The manager and team in general are great!!
Wayne and Jay offer very good customer service. Wayne always went out of his way to help me with my needs and was always pleasant. He is a great manager.
The most professional staff I have dealt with.Thank you Wayne Jay for your help.Nadine Martinez Janice Gordan 1352
Wayne Williams was very helpful, he treated all customers I observed with exceptional courtesy and respect, went out of his way to help other customers who were lost / stranded in the labyrinth.
Great Service the Manager and the Assistant Manager are very courteous they are very frienly and ready to help and answer questions.
Staff made it easy to rent a truck and storage unit. I originally had made a plan to rent a unit somewhere else.
It was awesome
Outstanding service during a difficult time.
The facilities were very good and the customer service was consistently good, especially over the phone.
The staff was very friendly and helpful. Great experience during a stressful time.
We did wish the hours to access your unit were a little better. At our other storage was from 6AM - 9PM. The hours at this Uhaul location are a little inconvenient sometimes.
Very nice and friendly
The General Manager and the Assistant Manager were very pleasant and they helped me out. I was having trouble with U-haul but thanks to them I am now a happy camper.
I received professional assistance on every opportunity. Thank you. Sincerely, Raoul A. Vasquez 407 808-4560
It was great!!
James and Wayne were great. The process of upgrading easy and they helped me move a large item I couldn`t have moved by myself. They went above and beyond to help me. Thanks.
Service was great and the associates were very friendly!
Staff was very helpful and fast !
I found that my U-Haul Storage experience exceeded my expitations.
Great experience. Jay made us feel very comfortable and assured.
I really appreciated the staff at this facility, especially the GM Wayne, Asst. GM Jay and Perry. Thank you gentlemen for going above and beyond your job to make my experience a good one.
The facility was nice and clean. but staff was rude, rushing me and was not informative.
I feel like the Employees at the Winter Park location are sometimes helpful although I was not happy with thier performance on August 11, 2011.
I think the facility was excellent
Wayne Williams is a great manager and takes pride in the care he provides for the clients. We are very pleased with our experience with Uhaul rental.
a very well run enterprise. Went there on 2 separate days and all the folks were VERY well trained! I have owned a chain of restaurants, and know training shows!!
location seems very understaffed, but all were very helpful, friendly accommodating.
The crew here are excellent! I ran out of space they were able to get me set up and stay within my budget. It was a really good experience. I would highly recommend this site. T.Florio
Great staff, great service.
Great service. Friendly staff
Within 15 minutes, I had rented the space I needed and was on my way. The staff was friendly and helpful. Even though it was close to closing time, they took the time to answer all my questions.
slide lock on unit is bent and sticks but facility and unit clean and otherwise well maintained
Everyone was very nice and explained all aspects of renting and storage.
Juan was very helpful extremely nice. Facility is clean much nicer than my previous storage company. Would highly recommend.
Excellent service and very nice facility.
I was very happy to see that there is security cameras around.
I as pleased so far. I just rented the unit
I had a very good experience. Ryan took time to walk me to the unit I rented and showed me how to access the area. I appreciated his extra effort.