4.5 stars out of 178 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
I like that uhaul has a restroom. I haven`t seen one at other storage facilities.
my box got here
Very helpful friendly service.
Did not stay there very long but the facility and service was very good
Staff was remarkably helpful in hooking up the trailer to my truck and instructing me on its use.
only got the box because the 17 ft truck was a death trap and nothing else was allowed to be given to me. no one seems to be able to locate the box at this time and it cost as much as the truck.
Clerks seem to be less than competent on the computer.
All the staff were cordial and professional.
The uhaul staff in fairbanks are the best. They provide a wonderful service. The whole team is outstanding! I would definitely recommend this site for storage.
Excellent service. Very clean.
Good service, very helpful. Thanks.
The place is clean and well lit, and I`d even say the staff are friendly. Unfortunately the staff were far from competent.
The Fairbanks UHaul is very disorganized. They are still trying to charge my card two months later for a box i don`t have anymore because the contract was not closed out properly.
Neva Mills is the best!!!
Terrible customer service
The ubox was said to be in one location, so I called to confirm and was told it was in another. Then when picking it up the next day it was in the original location which was a bit of a drive.
Very clean. Friendly staff. Would recommend in the future.
Very clean. Friendly staff.
This Fairbanks U-Haul facility is top rate!!
The crew was very helpful and Neva really rocks. She is competent and determined to get you what you want. Love you Neva.
It appears the office in Fairbanks is under staffed. It took 3 trips to the store to finally leave with a Ubox. Then arranging a drop off time was not easy either.
Used your service for yrs, Excellent in all aspects... Leon F. Tomasic
This is one of the most secure rental facilities I`ve ever used and the staff are wonderful.
200 character limit is to prevent the truth from being told. SEVERAL rate hikes, blown in dirt, iced in doors, rodent poo. Will never recommend this location.
My experience was good at u-haul and the staff was nice. I liked the option to use carts for free it helped.
The only part of this storage I didn`t like was the checking out a storage process which wasn`t very clear from the beggining but other than that the service was accomidating to me
Many thanks to Neva Mills, General Manager of UHaul store in Fairbanks Alaska, for her kind assistance.
The staff here was very friendly, conversational, and helpful.
Everything was up to participate
Neva is fantastic. She`s always helpful and nice. Great customer service.
Neva and her staff were very helpful
Not open at 7 am sunday buy all else is great
friendly and helpful with my storage unit
Even with low staff, the service was excellent! I would recommend UBox to anyone who wants to do a self-move, but needs help with transportation of household goods
Little expensive but overall never had any issues with the unit or personnel
this was the best UHaul facility the most helpful staff I`ve ever used!!!!!!!
200 characters is not enough to explain how unfriendly and poor attitude they were
Nice facilities, the staff were nice except when the place got packed. They seemed frantic because theres no where to park. Biggest downside... no parking.
I have stored my stuff at this location for 13 years, and appreciate the cleanliness, friendliness, and security provided by this location.
We do not recommend this Uhaul storage for outside storage. Water problem,Ice,froze,dangerous.
Courteous and professional
If someone pays on the first and moves out 9 days later they should be refunded for the rest of the time they didn`t use. So now I`m out at least 95 dollars for time I`m not even using.
This particular Uhaul center was the best I`ve used!!
Great experience at a difficult time
The lady that helped me had a perfect customer service.
I was dreading setting everything up before I came, but the employee was knowledgeable and explained everything to me clearly. Very good experience.
I was very disappointed in the fact that I could almost never get into my unit and that my items were damaged
Overall I was very pleased with the customer service at the fairbanks Uhaul. The average rating was because the company charges you little charges and fees for things that shouldnt be charged for.
Outstanding customer service and state of the art facility
I am from Texas and I needed a storage desperately. And greatly appreciate that Neva and she staff helped me . .....again thank you neva
Neva is the only employee that didn`t seem bothered by my issues or questions. She needs a promotion.
Kris exceptionally helpful, above beyond what was required.
Staff is very helpful nice facility. Only complaint is the after hours door is frozen shut and can`t be used and I paid extra for after hours access.
Great experience renting our unit . First class customer service from Christian !!!
My rate went up 20 dollars in less than nine months which was unacceptable. It is unacceptable to not have working hardware or software for a company.
Check in girl was nice
The lady at the front desk was more then helpful. They took their time to answer all my security questions.
The staff is super friendly and helpful. The manager is always very polite. The are plenty of security cameras. I do recommend this storage to everyone.
I did that by answering your questions.
Great staff...really. Good setup and very secure. Wish you had more room and heated storage.
this facility seems to be getting better but still has a ways to go before I use them again or recommend to anyone.
Manager Christian and his crew RoCk!!! Very professional and always willing to find a solution to a hectic and stressful move. FIVE STARS and a BIG high five.
Parking lot entrance and exit difficult to maneuver through sometimes impossible.
The area is way too small for the ammount of equipment that the facility has on site which makes driving around the facility very difficult. The staff is very friendly and helpfull.
Good service, highest rates in the area but you get what you pay for
Very helpful and friendly personnel. We were well taken care of, and felt the storage facility was safe and well guarded.
Christian and his staff were always very helpful every time we went in the store.
Only thing that sucked was the rate increase but other then that it was a good experience throughout.
I tried but the word limit wouldn`t let me
The second rate hike in under a year forced us to rethink how important that stuff was. You hit the point where it made more sense to move out.
You charged me from the day I rented the storage locker. But when I moved out of the unit you would not refund the unused rent. To me that is a shoddy and unethical business practice.
Very good experience
The folks were great - worked hard to get our move as painless as possible.
The staff is extremely helpful, although I feel they are understaffed. Customers, including myself, waited quite awhile for help, with only one employee inside.
It was a great clean well kept environment. The staff was always very friendly, professional, and courteous. I would recommend them to everyone. Thank you for taking such good care of me.
The u box arrived 9 days after it was supposed to.
Total professionals! Don`t lose these employees!
Absolutely a great facility with a great staff!
Best service ever , thank you Daniel
No problems. Very kind and helpful. Would recommend and use in future.
The staff was very helpful and answered any questions I had. I will recommend them to anyone and if I need to I will use them in the future
The staff was very helpful and answered any questions I had. I will recommend them to anyone and if I need to I will use them in the future
This Uhaul location exceeded my expectations in all ways and the staff was always VERY helpful. Kudos to them for having all the answers and being so helpful each time I had a question for them.
Fast, easy and convenient. Only wish you had bigger boxes. However, I find it odd you don`t charge for the shipping until pick up at it`s destination. That`s quite the risk on U-haul`s part.
Great local staff!
The staff at this store were VERY helpful and knowledgeable. I am very impressed with their professionalism and the cleanliness of the storage space.
The rates were raised too frequently. Our unit leaked water during breakup due to drainage issues. Many of our clothes were damaged.
One of the best storage facilities I have ever used. Very competitive monthly charge for Fairbanks, AK.
Staff was amazing! Even dealing with my unusual situation.
I have used their services for over 4 years. James his crew have been most helpful to my needs.
I would suggest that the customers renting the outside storage spaces that pay a lot more then most people not be charged an extra $10.00, to have access to the storage for 24 hours.
Every day my storage unit was block. I told the office I could not access my unit cause they keep parking their trucks in front of my unit Ask management about a refund they said no refund
I have always had an excellent experience when I have visited this store. The people have always been super friendly and helpful. Thank you for taking such good care of me.
Great staff personnel. Security cameras all over. Has a friendly user alarm system.
Well run and clean facility. I have had numerous experiences with this outlet and would return as a customer and recommend it.
Access to the facility is a little challenging but over all my experience using it was ver good. Thank you.
Great storage units. There are security cameras all over. And the storage units have alarms system that made me very comfortable. The staff was very friendly and helpful.
very good service
We were uncomfortable with the surprise of frequent rate hikes. We saw three in one year, with the first occurring almost immediately after we first began our contract.
I am very pleased with the high level of customer service and helpfulness at this location and will gladly recommend it to anyone for their moving or storage needs.
The person who took care of me, Ms. Holt, was outstanding. Did her very best to accommodate my needs. Our relationship is off to a very good start.
The experience was nice the hours could have been longer.
We constantly had to have someone move vehicles that were parked in front of our unit and it was only open certain hours that we`re not convenient to our schedule. The location is terrible also.
Very efficient and the staff was very helpful.
Mr. James was very upfront about the rental truck and the lack of traction for the snowy conditions of the day.
Overall, great experience. Would like to see trash cans located within the storage building for when customers sweep out their units.
Packing and staff service in Fairbanks, AK was excellent. I`ve had trouble getting through the phone directly to the Burlingame Ave, Wyoming MI facility where the box was delivered.
We turned in our unit on the 7th of September and they DO NOT pro-rate the units. So we lost almost a $100 for the 7 days....so frusterating!
The employees were very helpful.
I give the fairbanks U-Haul a 10 out of 10 rating.
James and the team are always great to work with.
The employees made the whole process stress free. Very professional.
Our shipment arrived in great condition, however we were charged another storage fee for May. Please credit our account
the staff was right there and went out of there way to help me , the attitude was excellent, I would recommend U Haul and there staff to anyone. Thank you for making life a little less stressful!
I would have like a refund on time not used. No prorate policy cost us over one hundred dollars
Excellent staff. And facility`s
Friendly service and very helpful staff
this facility and staff is very professional.
Reason we left uhaul is because it was just too expensive for us as a newly wed couple to be paying. But I believe that if we ever have to use storage again it will be with uhaul. Thank you!
Level of service was good. I`ve used this location before and they are efficient and I`ve never been disappointed. They do a good job.
Clean and well kept facility.
Ashley went out way to help me figure out what I needed and teach me the system. Bought some boxes and she insisted on carrying them to my car. Wanted to recognize her for service excellence.
The team went above and beyond typical customer service to help in any way they could. I would gladly recommend U Hauls to anyone I know.
Location is great! Staff knowledgable.
I had a great experience and the employees were really friendly and had a great attitude.
it was too expensive i didnt think i had to pay 169 a month for my unit next time ill be doing my homework in shoppin around but thank u anyways
The guys at the College Road/Fairbanks, Alaska U-Haul Storage facility were most helpful and kind. They helped make the move from Ak to AZ much easier. Thank you!
Excellent facilities, felt very secure received phone call when inadvertently left unit open , great Some staff excellent, others so so Would use again without question
staff was very efficient and helpful getting me into a rental unit. conditions were explained to me in a very professional manner. thank-you
Overall, it was a good experience. I really did not have any issues. The staff was good, helpful and cooperative. Hope that the business continues to succeed.
very helpful and accomodating
Very friendly and helpful
The young man who helped us was not very cordial. He gave the impression that we were a bother to him and would just as well be doing something else. Wouldn`t recommend based on customer service.
These guys deserve to be recognized for their efforts. Thank you U-Haul Moving Storage of Fairbanks for all of your help.
The overall experience was outstanding. I will use this facility again, if they have the room.
This is the most well managed U-Haul facility I have done business with in the 30 years I have utilized U-Haul services.
I`m very pleased with the condition of the facility, and with the level of customer service.
One of the best U-haul places I`ve been out of the dozen I`ve been.
The front desk attendant, who I believe was the manager, was super helpful. He showed us how to use it, explained everything so it was super easy for us.
too expensive for one month
The guys working there were very nice and helped me out lots! however, the new card system to get into the units were not working properly...
Very expensive considering what I could fit in the unit. Also the alarms would randomly activate while we were storing our items, which was very annoying and painful.
I`m returning the container and will probably rent a truck. The online descriptions were so off-base from the unit actual capacity that it`s useless. I had seen the `pods` in OR but
It takes a long to get in and out of any U-Haul Center and this facility is no different. We usually experience people who don`t know how to rent and receive trucks and this did not happen this time.
I am very pleased to b a customer at this uhaul place they have excellent staff and very clean
It would have been nice if the indoor secured area was accessible to renters 24/7.
The Manager Mr. James Raker is great. Mr. Raker is very informative, very professional and a great asset to the organization.
The staff is excellent, very efficient and helpful.
The only thing that would make it better would be for the facility to be accessible 24 hrs. It`s hard for ppl that work they close at 7pm, isn`t that why we have an access code?
Attendant was very helpful pleasent presented a professional attitude.
had some trouble with my online account they fixed the problem very quick and easy
Trailer tires could be better, had 4 flats coming up the alcan. Other than that roadside assisstance was there and did well to get me back on the road.
Please put a sign at your turn off on college!! Also rocks or salt in the load/unload zone, and also a sign to direct first time customers to the back side customer service entrance.
closes to early not convenient to day workers.
the staff appeared healpful
I was online searching for a pod when I came across the U-Haul cube. I only wish it were larger.
Had to ask for a hard copy of the contract. Some fields are defaulted or filled in with nonsense as default info contact person.
Manager was very friendly and went above and beyond to help me move in to my units. I would definitely recommend this facility to my friends.
The service was amazing, and I can`t believe all of the items available to your customers. I left the facility very satisfied.
Storage and help was awesome but the location is horrible. no parking and only one way in and out
Unhelpful to the extreme. Fortunately there was a part-timer who went above the call of duty. Sadly he won`t be at Uhaul forever but the first character will.
They were nice. And I like to keep my stuff there. So dose my wife. We feel it`s safe and clean.
Staff member rude appeared to be angry/upset about something. Body language/attitude during encounter was as if I had interrupted his day or something. Overworked? Ill?
had a good experience