4.5 stars out of 61 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The staff was superb. The renting facility is about what it should be. There`s not much the management can do about the location. The entire area is a bit damp.
I would have liked a light bulb in the unit I picked, a 10x10. I imagine when it is in the dark of winter, you would need several flashlights to find your stuff.
It was great and the girl who works there is great!
I went to the college road one by mistake, super busy, cramped but friendly service, then went to old steese and much quieter, super nice guy running the place!
Staff was very friendly and helpful
Would have liked it to be a 24 hour access
The uhaul storage was very helpful and courteous to me and my family.
Stored here for many years, and have never had any issues.
Great facility and awesome customer service,
This is my second year using this U-Haul location. I returned because the customer service was excellent in the past. I was very good this time also. Thank you for asking.
Staff was very friendly and very helpful . Your building is starting to look a little outdated inside and out . Could use a little updating . It would give it better curb appeal .
Staff was very helpful! I would highly recommend this location.
storage area for the trailer aitccess is a bit difficult but other than that it was superb. lots of help, convenient too.
Service was very helpful and excellent.
If I ever need storage again, I would call U-Haul Moving Storage of North Fairbanks first. Wonderful people! Thank you!
I will return to this u-haul store again. My truck was stored safe and sound. My hat off to the crew there.
I`m not sure,I closed my unit the 12th Of March as fee was due the 17th. Got Email Friday saying I was late with March payment now I owe 80`some dollars? How?
We were very pleased with our overall experience with U-Haul.
Would recommend this uhaul truck rental and storage in North Fairbanks. Great service and friendly staff. Chris was very helpful with the whole process.
Very kind helpful man who worked there!
would have liked too have received a prorated refund disappointed.
wonderful customer service
Terrible staff. Terrible business. Will be discouraging people from using this place.
I reserved two 10X20X7 storage units. Verified they were available ...was not avail when i arrived. Not nearly enough room to explain all difficulties and extra cost VERY,VERY DISPLEASED,
Everything was great!
The units were clean and secured and the staff was very helpful. U-haul does need to work more on spring snow removal.
Chris was great.
The man behind the desk was really nice and helpful. But the woman that had answered my call the nightt I`m looking for until I
My unit leaked and damaged my belongings. No, I will NOT recommend it to anyone.
excellent customer service. they take security seriously. all in all an excellent experience
I was over charged for mileage. No refund given. The unit door was so high off the ground I could not get up in it with my bad knee. Had to stand on toes to reach the lock.
this location and the anchorage old seward hwy location were excellent.
Cheerful friendly people who always helped me. Thanks!
Both attendants were very friendly and helpful. My lock wouldn`t fit, and I had to wait for door repair. Also the step up is inconveniently high. A big stone in front would help.
Excellent and friendly customer service!
The manager was very helpful and friendly. Nice person.
Would be nice if fee`s were prorated. I paid a full month for less than a week. I was also offered a $15 crdt if I s/u A/P and never received it. I sent an email but did not got a response.
Thank you for all your help! - Jim Wherry
Friendly and everything was good but old doors on some of doors.
The manager was very nice! I would definitely recommend U-Haul to everyone.
Staff very helpful and friendly
I am upset that I had to pay the whole month when I was only 2 days into the month. The rate wasn`t prorated. I have always rented from uhaul. I would like this to be made right.
Home for my stuff.
Yes - facility clean and well maintained wouldn`t let me select this answer. Can`t comment on lighting until I see it at night. Very good value.
Snow removal is a problem. Management needs to budget for a vehicle with a bucket for lifting, not just a plow for pushing. This is still a small town as word spreads it`ll cost valuable business.
You need to do something about the entrance to the facility. Steep hill and ice are bad for traction.
Disappointed in the condition of the storage unit and the grounds. The severe dips in the roads and the door on the unit didn`t close securely at all also allowing outside elements to come in.
No problems, and they noted my issue with the unit`s door. Very friendly staff.
Very Friendly :
My experience was very positive. The staff was very friendly and accommodating.
After Having my stuff robbed from me, I won`t ever recommend this storage facility. In fact, I`ve been telling everyone NOT to go to Steese mini storage. This place is run down and disgusting
I stored a lot of house hold goods at this location the only thing i can see being a problem is no heated storage. I didnt care for heated or none heated so it worked out fine for me thank you
The units are built on permafrost, so they`ve settled and sunk. The entrance is too steep and the driveways are not maintained. The staff was very friendly, though and did what they could to help.
Took no time at all to rent a unit, manager was a great help and friendly.