3.5 stars out of 69 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The only problem I had were mice in my unit, there mouse urine and droppings on surfaces inside the unit.
Unable to give a brief description at this time.
I was at three u haul facilities on Sunday. Only the Gentleman named Mr. Tait was professional and courteous. He works at the store on Allentown road .
This was the worse experience ever, im leavinv by the end of the month
I just wanted to say Ms Margaret, service was awesome to me....
Not able to rate any higher than good at this time. I just stored my belongings. Time will tell. Thank you.
This was my first time using a U-Haul Storage. I would use it again b/c of the great customer service by Margaret. Excellent to work with.
Great facility and courteous service I would recommend it highly!
Need to be bundle deals for storage facilities including lock for units. Excessive hidden fees.
Friendly, courteous, informative
Just did not appreciate that I paid for a month, moved out and did not get a refund for the portion of the month that I paid for.
There were mice in my unit along with hundreds of mice droppings and nothing was done about it and there were some items missing out my unit that cost me alot of money,so no I was not pleased at all.
The customer service at the Forestville location was wonderful! They were happy to show me several sizes so I could make the best decision and made the reservation process very easy.
The guy man went over and beyond to make sure that I was please with my unit and he did a outstanding job to answer all my questions. His customers services skills was on point.
Staff is very nice and so is the facility!
Staff is very nice
Margaret and her staff were very kind and accommodating. They answered all of our questions with a smile and made us feel we were taken care of by family .
Very good Thanks for the Service.
Excellent customer service.
It satisfied my need.
The service was good as expected. Checking in was a little slow. Everyone seem to drop off at the same time and there was only one person checking in vehicles.
Staff was extremely polite, professional and very helpful
The store manager was extremely helpful and pleasent . the store was well organized and clean I would do business with uhaul in the future.
The staff there was super helpful, very polite, and accurate. I would recommend this uhaul storage to the Obama.. It was a great experience, an experience I`ve never experienced at any other uhaul.
Excellent service, could not ask for better
Nothing spectacular about the service or facility but def. nothing bad to say. I appreciate the managers kindness especially when calling for lateness she remained pleasant. Much appreciated
My unit will not secure because the door is off track and they did not make the necessary repairs needed so at this point anybody can get in my unit.
My experience was great Decarlos was extremely helpful.
It was a very good facility
The attendant was professional and friendly. It is very important. Moving is stressful and his pleasantness.was refreshing.
U-Haul should allow customers to exchange a larger rental unit for a smaller rental unite and be reimbursed the difference in price.
Thorough, couritious and polite.
Outstanding staff, friendly and well trained.
The staff at this location are EXCEPTIONAL!!!
Shanice Baker was very helpful and worked super hard to make sure I received the unit that I needed all the while maintaining a great attitude during very heavy busy time of day. Anthony Evans
Sheree was an excellent help
I was extremely happy with my service the staff was so helpful. However my gate access code isn`t working but im hooing that can be resolved today
Your staff who attended to me was very professional and understanding.
MS.MARGRET IS THE BEST. SHE IS SOOO FRIENDLY AND AWESOMELY HELPFUL. I LOVE THIS STORAGE COMPANY.
Nice and helpful
Have 2 employees on staff instead of 1 employee all the time. This will provide faster service to customers.
For 1 month I was over charged a mistake made by Margaret.
The service was excellent. There were no problems.
VERY SATISFIED WITH THE SERVICE
Staff was great
Margaret excelent Manager!!!!!Thank you!!!
Ms. Margaret Robinson was very friendly and helpful and resolved the matter in a very professional manner.Thank You Margaret Robinson
I was very pleased with the facility.
Margaret was very helpful. Would highly recommend this facility.
The staff worked with me. I appreciate the friendliness of the staff. I had one problem when I returned the truck. The young man seemed overwhelmed. Otherwise it was a good experience.
From the manager to the agents I really appreciate the great customer service!
This facility was great! Margaret was exceptional, she made our experience perfect. We have mentioned our experience to everyone. Thanks!
Friendly and very helpful
The storage unit was spacious, clean very convenient,well lit of light, 24hr access , which I loved, and the staff was pleasant too. Thanks so much. if ever need again I know where to come.
I was very happy with my experience. The other reason I no longer do business there is because the prices are not competitive. Other than that, everything was good!
Excellent customer service by Shelita Brooks. She was very professional and extremly accomodating to myself and waiting customers.
Margaret was so easy to deal with, she was a great help to us in making the reservation and answering all of our many questions.
Excellent customer service, very friendly and informative.
Over a 2 month period of renting space here, I was not able to utilize my 24 hour access on 4 separate occasions. When I complained, I was offered little to no compensation for the huge inconvenience.
The customer service representatives were very courteous and knowledgeable of the truck rental/storage availability and its related information.
Everything was great all around
Ms Robin and Andre are awesome. They have superior customer service skills. I would recommend any one to their office.
Robin/Andre were OUTSTANDING the best customer service in my 20 years living in this area.If you company has any award program please do present both these individuals with one.