4.5 stars out of 17 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
What was poor was the repeated attempts to have me pay late fees and an additional month`s rent because staff did not document my vacating of the unit when I informed them.
No problems good clean easily accessible
Convenient and affordable.
Excellent experience. Place is kept very clean. Climate and access are very well controlled.
24 Hour Access? NOT!!!! Be careful of what you tell them that you are working on because they will construe this as living there and evict you even if you ARE NOT living in the unit!
U-haul web page states an operating office on site in Trappe, Maryland when not the case.If the local office does not answer the phone then simply all back in few minutes.
Tammy was Excellent and Buddy great Thank you
Love this facility, easy maneuvering inside out, always clean, well lit, etc! Thank you
Tammy in the New Maket office provided excellent service. I rented a unit at theTrappe facility where I met Bud. He explained the entry system and showed me the different size units.
The door access system is a little difficult to use. Especially as I had trouble getting a replacement swipe card.
Our facility had an office but there was never a staff member there. When it did become to contact someone, it was very difficult
very clean and secure building and helpful staff.would recommend to anyone
The facility is not staffed during business hours each day, just a few days per week. We were fortunate on checkout that Tammy was there on a holiday Saturday for us to eturn our lock and keys.
Poorly managed. Numerous times my access code was invalid despite it being corrected. Still got invoice for unit after I checked out. Manager simply said she forgot to finalize my account.
I went through 4 management changes in 9 years. This is the least communicative and most aloof. 476 number does not allow message. Office never staffed yeah Tammy