5 stars out of 115 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
I was very happy with the quality of service and their staff was outgoing, visible and courteous on my visit there.10/22/17 est.2p.m Have to be quick and witty in that type of job.
The neighborhood is a little sketchy but otherwise and that wonderful customer service! Five stars
Super helpful, thank you!
Great service and price. Loved the professionalism of the staff, service and availability on the last minute. Great service, would love to recommend this to anyone.
Afi was very helpful and accomadating.
He is decease as of 4/18/2017 stop the emails
Those guys are hard workers. The place was packed but they were friendly helpful and smart. They knew exactly what we needed. The storage lady as well. definitely recommend this U haul location.
Staff was a great help!!!!
I had a good experience at this location, the staff was very friendly and helpful and knew what they were doing.
I will recommend my friends and family, too this facility.
Representative Kossi was very friendly and helpful!
There was black residue on my Ubox that got on my things.
I would recommend friends and family to use your facility to store their belongings.
Customer service was great,
I received pleasant and professional treatment. Very well run business and great staff.
Thank you to Kevin Skeete and staff at Capitol Ave for all your great assistance for all logistics during our cross-country move!
The service I recieved from Kevin was nothing short of excellent.
The storage area was very accessible for me to load my possessions at my own pace without interference.
Great Service from Staff!Crystal.
Very please with the facility and staff if i need the use again i will use that location and highly recommend it to my friends. Thank you capitol ave location.
The reason I would not recommend U-Haul storage is because I found mice droppings on my furniture and my couch especially had a bad odor. But the premises itself was clean the staff were wonderful.
Had an absolute disaster with U-Box. Horrible communication, multiple day delays, hard to contact staff. Will never use U-Box again.
The service at this location is impeccable. Kevin was upbeat for 7am and walked me through the process like a pro! I am very happy with the decision I made to store my items with this team.
Staff, in particular, was great!
Drive up to overhead garage type door is very convenient for furniture heavy items.
The staff was always kind and friendly and willing to help
I have had a storage facility for about 1 year and following the flood, highly disappointed in how my belongings were managed. I also, was going to be charged when I did not receive a new key.
The two young staff members that I worked with at the facility both provided excellent customer service. They were knowledgeable, friendly and helpful.
God bless All
there is ample parking and always carts available
Staff were great!! Thank you.
I rather go to a different storge where its warm and much cleaner
The concrete floor is cracked and warped therefore hard to push a cart smoothly and easily
Security was good, but the lighting was poor at best in the storage areas.
I`d never in my life use storage in this uhaul
Roach and Termite infested.
Very good service
Thank you for being there when I needed space.
I will use it again employees are very friendly helpful.
Storage is Expensive
Staff was very helpful - a very good experience
I found the staff at Capitol avenue to be very helpful and professional. Dans hauling and moving was very flexible and helpful.
So far, a good experience. Awaiting the scheduled arrival in Naples, FL.
I would like to mention that I was very impressed with the man who helped me JT Thigpen. Keep that guy around.
I had called to change our reservation time but it wasn`t recorded. otherwise service was very good.
The Capital Ave staff were AMAZING! They were extremely helpful polite. The whole experience went more smoothly than I could have imagined. Hat`s off to the entire team. They`re fantastic!!
Carmen Castro at the Hartford, CT, facility was extremely professional, friendly, courteous, and helpful.
Excellent job packing the boxes.
Buena atención buen servicio
U-Haul has *NO* coordination between 1-800 number and local office. Payments regularly lost or miscommunicated, and fees applied librally as a result. NEVER AGAIN.
Dont have any
U-haul is good facility for your store needs. They were very good to me.
Julius and Chelsea were very understanding and helpful I kept my Things in storage from June until January and they understood life happens and worked with me
It was not clear to me when I first investigated using this storage facility a week prior, that the extended hours access was restricted, not allowing use of the loading dock.
The staff on site was extremely helpful, but the information received from the UHAUL reservation line was incorrect and not available when we arrived to the location. Very disappointed!
Great staff, very helpful and polite.
It was too expensive for the size. Some of the staff were great. Others not so much. The line super long all the time it was annoying.
Everyone was very helpful. The floor was a bit uneven and made transporting our items difficult as carts could not roll easily.
this my first time using the storages so i hope all goes well.
very helpful and friendly
There was a communication issue with one of the staff BUT customer service was provided at the highest level and issue was resolved
The staff -- especially the young African-American woman can`t remember her name -- was very helpful.
The service was very good. The staff was extremely helpful. It was a good experience
Pick up was awesome. Handling superb. Delivery to location contracted for sucked - months late! Final location severely understaffed. End location manager, Analisa, very friendly and helpful.
would use the facility again.
Staff was very helpful with great attitudes on a very busy day. I rented a truck from them the previous month and decided to rent space based on the good service I received at that time.
I enjoyed Uhaul. I would do it all over again if I had too.
Julius was very helpful, knowledgeable, and professional.
i was robbed of $140 over a tiny bit of gas
Knowledgeable, courteous, professional staff.
Awesome cant complain
Needed to store personal belongings for about 6 months, and this facility was perfect! Storage was well-located, van rentals were reasonable, everyone very helpful.
Always fast and reliable service. Some stuff was still learning how to process my order online but they were working together and were very helpful. Julius, thank you.
I haven`t seen my U-box yet due to moving plans. I was impressed that a representative called me as soon as the u-box arrived in SA to check on my plans for receiving it.
Great experience with no glitches. Wouldn`t hesitate to repeat the entire truck rental-storage unit process with this facility in the future.
Mr. Thigpen was very professional and took adequate time to explain the u-box process and answer my questions. The delivery was only 30 minutes outside of the window. Positive experience.
I have a second floor unit. It would be great if there was some kind of lift system for people with boxes etc.
this has been a very positive experience from beginning to end. I would highly recommend.
No communication, little accountability taken for issues. If I didn`t badget this office my ubox would still be in Hartford.
This was the worst customer service I have ever experienced. My U-Box was delivered seven hours late. I was unable to reach anyone at the location, nor was anyone at the call center.
The parking lot and base floor structures was very hilly and rickety. This is very counter productive to people moving HEAVY shi* with carts! Thanks
The U-box was where it needed to be in a timely fashion. Easy to use.
Terrible customer service staff was rude and weren`t knowledgable about my u boxes their location or the estimated delivery time I will never use UHaul again terrible
Miguel was very helpful but other staff members were unprofessional. They took personal phone calls while customers waited in line and took breaks while people waited over an hour.
Great doing business with Julius nd his team.
great service. pleasant staff. Very happy with my experience.
Julias the GM at the Capitol Ave store was fantastic to deal with. He took time with me and really made the move very easy and stress free.
there really needs to be some type of lighting inside the storage rooms. other than that I don`t have an issue.
Thank you for such great speedy service. =
We had a fantastic experience from beginning to end. Everyone was helpful and accommodating in Hartford and in Key West.
nice and friendly
This UHAUL on Capital Ave was an absolute nightmare including the GM Julius T. I still can not believe how UHAUL would allow someone like Julius to represent the company!!! Very poor customer service!
I had to lodge several complaints about the way I was treated by Julius Thighen the general manager of this store. Shame on UHAUL for hiring poor respresentation of UHAUL. Very unprofessional.
Very helpful staff.
It was very good experience
The office in Manchester Conn was not good, while the office in League City, Texas was excellent.
The best u-haul moving company in the us
Req boxes shipped on 6/30 and only just received then 7/19. Never using U-box again and will advise all I know to do the same
I really appreciate the assistance that i had received. Thank you kindly!
I want to thank Julius and the other staff members for their kindness and consideration in my time of mourning THANK YOU very much
understaffed, also the staff does not look like they enjoyed their job.
The issue was rectified in a very short period of time. Great
I spoke to Julius from the Capitol ave location. he ws very informative and very precise in regards to delivery times, and charges to expect. Overall service was great!!
Everyone was extremely nice and informative.