4.5 stars out of 136 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Nick was excellent with customer service.
I feel the location is in very convenient and safe from flooding prone. I also like how clean the storage is maintain. The staff very helpful with info and I am happy with their hospitality.
Returning to use facility again,very pleased with service.
I got a great deal!
Had to drive 45 minutes extra to receive our ubox due to the fact that our location messed up and gave our reservation to someone else.
I just want to thank Mr. Mac Auliffe for taking the time to show me how to use the 2 swipe card entry ports. What a true asset to your Company. Because of him I will be highly recommending this place!
very kind and helpful
The woman who delivered the box was very helpful. The rest of the staff was not very knowledgeable and consistently gave me incorrect information.
No complaints about this facility. Nick was wonderful.
Clean, easy access and friendly/prompt staff
Nick`s patience was tested as I was waiting to be help and he was very professional about it. Treated me as a new situation all together with courtesy and respect. Thanks
Alex was very friendly and helpful.
Rented a unit for 5 years and was extremely pleased with the staff, facility and convenience of the location.
very polite, well mannered and professional
If I ever need a storage unit again I will call them first
Great customer service
I rented a truck on July 9th said I`d pay rent for July Sat. On Thurs, 7/7 rec call and said paying Sat 7/9 at truck rental. Arrival on 7/9 and unit was padlocked. My lock destroyed. Unacceptable.
They do listen to the customer clear
Extremely helpful staff
Anthony was great!! Helpful to me!! Give him A raise!!!
The person was friendly and I could understand everything he said
Thanks for all the help giving to me
Very happy with the staff and facility.
very professional and excellent service other facilitys could learn fro this location on how to conduct business.
the employee was very helpful
Very well run and managed facility. Even went above and beyond to allow access one time during a emergency.
I rented a unit for a month and often came in during business and after hours to access it. It was easy and the staff was friendly and accommodating.
Good over-all experience.
Nice staff. Very helpful
very good service. Staff was very friendly and helpful. the facility was always clean and neat
The staff was very helpful, courteous and friendly. A very pleasant experience all round.
best staff of any u-haul in the area
Very pleasant and helpful. Thanks so much!
I am very very disappointed at the fact that I only had my unit for 11 days, didn`t even move in, and couldn`t get any type of refund... I understand there is a policy but I had nothing in the unit.
Clean storage units
Very clean. Great customer service!
For the three years we have used the U-Haul facility to store my daughter`s college etc. items, the service and facility have been excellent. Couldn`t be happier!
Very willing to work with my needs and wants.
Long line most of morning. Very slow in checking in a storage unit with a reservation.Enjoyed sitting in chair to much. Needs to learn system better,
Mike Belliveaux did a GREAT job !!!
Great staff, clean facility, great access
your manager Nick is always friendly and helpful I appreciate that every time I rent there which is frequently
Nick was an absolute pleasure to work with and was extremely helpful.
Was very pleased with my experience at the Montgomery St location.the Manager Nick as well as staff were very helpful in helping me find the right sized unit for my needs.
The staff was always pleasant and very helpful
Montgomery staff team is excellent
Excellent staff and facilities, thanks for your help
All the employees that I`ve met so far are very helpful and great
It was ok, won`t be using Uhaul again. First and last time.
Units to small for my stuff
Great staff, everyone was extremely helpful!
Very satisfied with my experience at Uhaul Montgomery St. Chicopee. Staff was polite, friendly, and very willing to accommodate our short term storage needs.
The thing that I am upset most about it the fact that the rate is not pro-rated. If I have the unit for 1 day, I shouldn`t have to pay for the whole month.
No issues. Very professional.
Thank you for the awesome service!!
Anthony is amazing! He was so sweet and professional. He completely changed my perception of UHAUL and our previous experience. He made up for it 100%!
Thank you Nicholas for all your help!! You made our situation a little less stressful! Thank you!
Nick Martin was very helpful, explained 1 month of free storage, very convenient for my move, thanks
Nick took it upon himself to charge fees on my bank account without permission and moving my camper without notice or permission. Final straw was charging $20 a month more to deal with all this.
Nick was very, very helpful, make sure u you keep him and send him up that corporate ladder-he deserves it.
The staff at this facility was very professional and helpful.
Worst experience in general. I was informed by NY ppl and by phone this was 24 hours location.Closed at 6PM. Lost my ticket back to NY, paid for hotel and lost 1 day for work. Never again!!!!
Great service, ther person at the desk was very friendly and helpful.
Very helpful,friendly and very professional.
Staff was friendly and responsive. UHAUL location is close to major highways and access ways. Would store here again if re-located back to the area.
very professional. Everything was clearly explained.
Overall very satisfied
The employee was very kind, understanding, and helpful when I went in to register ten minutes before closing time. I greatly appreciate his patience.
Amazing facility, and the staff is incredible! My ONLY suggestion would be earlier opening on the weekends, and then one night per week where the facility is opened later. Amazing experience overall.
Nice to do business with
My experience with U-haul was wonderful everyone I dealt with was very professional. My sister is in the process of moving and I highly recommended U-box. Keep up the good work
Everything was as good as it can get. Never had any issues
Staff and Manager were excellent and showed amazing customer service. I chose not to use UHaul because the price was too high compared to alternatives close by
Consistently well run. Clean, secure, knowledgeable staff. Would rent there again.
Mchael was courteous and kind. Michael was also very helpful. He is a great Employee.
CAN`T GIVE AN ACCURATE RATING UNTIL I START STORING ITEMS IN THERE, BUT SEEMS GREAT SO FAR
Thanks I have used you many times for moves between ny and ma. Memorial drive in Chicopee and Montgomery st in Chicopee by far have been my favorite locations service wise!
Nick and the gentleman who was there on Sunday morning are very professional, courteous and helpful... Uhaul`s storage rates are higher than other local facilities.
The man who helped us was excellent. Very competent, friendly, and efficient. Plus the plus looked as though it had been cleaned just before we arrived. Very impressive all in all.
I want the company to know how profesional the staff was. They were a great help in answering my questions. Again thanks to Nick and Anthony for all your help. You are both an asset to U-Haul.
Storage roof was damaged I had mice in belongings throw away my stuff For the price you pay it was upsetting Moved out unit 3 weeks early told to bad we don`t refund
Very nice guys iam proud that that are people nice services i ca. Complain thanks again
Nick was very professional and helpful. Thank you.
Staff was very helpful and over all experience couldn`t of been better
the staff was very helpful and the units they showed me were very clean.
Policies, fees security procedures explained clearly, politely. Staff opens large loading door when needed. In an age when customer service can be very poor, these guys were great. Thanks.
The staff was very nice and helpful when I needed it.
I was very pleased with facility, and staff. Staff was always helpfull and friendly. I had the unit for eight years.
Shawn the young man who works there is helpful, personable and a real asset. He should be commended for his great customer service skills.
Just want to commend the staff member who helped us moving in and out of our storage space. Think his name is Mike? He`s a younger guy who plays guitar. Super friendly, great service.
This facility provided great and easy access to our storage.
we have an good exprerience
staff was always professional and helpful. thank you! if i have to store again i would definitely come here!
The service was excellent and the facility was clean.
It was an excellent, easy 6 years!
Staff was very friendly and helpful. I had to move all my things into storage by myself and catch a flight that same day if it wasn`t for their help, I probably would have missed my flight.
I live nearby and this facility always seems very clean
We were very happy with our experience with Uhaul and it`s staff .
Nick was very helpful and courteous at all times.
Very Good, I`ll sleep better knowing my stuff is secure and safe.
Very clean and very helpful
The team at the faclity was very helpful and informative.
Coming from a customer service background, I can tell you that the staff was exceptional, receptive to my needs, and very thorough. Please convey my kudos to a spectacular staff.
Great....nick was very helpful n knowledgeable
Great storage facility! Thank you for all of your help!
Staff was very helpful during my moving experience.
Nick was very friendly
thank you! for your help with all I needed, at this time!everything was satisfactory.
BEST U-HAUL FACILITY IN WESTERN MASSACHUSETTS..PERIOD !!
the man at the counter was very professional, courteous and knowledgable
Employees very helpful and courteous
i feeling like a friend there
everything there was great
More video surveillance, also would like to add the fact that an elevator would be greatly appreciated to the many renting to the second level as the stairs are steep and high and not very wide.
workers was always friendly accomadating
excellent customer service very helpful
quick and easy
I found the staff very frendly, knowlageable, and quick to anser any and all questions. I will recommend U-Hall to everyone I know.
employees always are friendly,making you fell like family.thank you
Gentlemen were extremely courteous and helpful
the worker was excellent!!!
Staff was very courteous and helpful
what a professional staft and courteous atmosfere at that location.neatest place and cleanest as well.thank you
Always open and friendly service from staff