4 stars out of 62 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Not very happy with customer service. Very unprofessional.
Wish there were lights inside each unit and ramp/elevator to get to second level. Very difficult getting heavy boxes and containers up that many stairs!
Extremely careless and unprofessional. They seem to have lost my ubox. Never called back for a month then lied about having shipped it to MN Horrible experience. Stay away from them
The unit itself nor the premises were the problem .. the increase in rent was too high.
The entire process was very efficient and easy. Staff at both locations are knowledgeable and super friendly!
Mice got into my INDOOR unit and destroyed my property. The doors to the units do not have weather stripping to prevent rodents. Until this is fixed I do not recommend this facility.
no lights in storage unit themselves.
Staff was very helpful and willing to promptly assist! Will use again for moving needs!
So convenient for us. And everyone eas very helpful and very nice! Great customer service!
Greg, the manager, was extremely helpful and a great representative for u haul. Efficient, knowledgeable and committed to helping the customer
Excellent customer service...Greg went out of his way to make sure I had a great experience. Would recommend to anyone!
Using this facility for over 7 months of storage and many trucks to move into my new home, the U-Haul experience a was very positive one in making the transition during a stressful time. Thanks
Samantha at the desk was very professional and helpful. Your monthly rate, however, was not competitive with others in town.
Guys in the office are wonderful. Very patient which was great. I was very nervous about getting a storage unit until about 2 mins of being there.
Dead mouse, droppings in unit. water damage. No break for ending rental before end of month. No grandfathering when rates go up. In 10 years,increased from 90$/month to 150$/month.
Need larger inside units
The staff was great. They allowed us to view our unit a couple days before hand, get all the paper work done so we were ready when it was time to move our items in. They walked us through everything!
No problems other than not setting up for auto pay on my storage unit, but finding out management swipes credit cards on file without authorization to avoid any late payments on units.
Kind of expensive. Should have rebates for unused time for me two weeks not cool
The manager was always helpful, courteous and professional.
i feel that the staff are unprofessional and not costumer friendly. Now that my storage unit is cleaned out i do not.plan on using uhaul especially the one in westfield again!
Terms were very convenient and Greg and other staff were great. Thank you so much!
Great to work with
I have nothing but good things to say about this location. The owner, Manny, was above and beyond in being helpful to me and that sets the tone of the whole team being very helpful. Thank you.
efficient, clean, and convenient
Clean, well-managed, convenient. Too expensive, though.
Clean, well-managed, convenient. Too expensive, though.
Very friendly, helpful and knowledgable staff. My experience with the this location was great. I have used this facility in the past as well and experienced great customer service then too!
Everything was in good shape and arrived quickly. I don`t think I could ask for much more than that.
Rat poop when we moved in. Was charged for insurance at 2 different rates. Need more lights to brighten areas. Also we should have had 24 hr access to our things.
Although the people were friendly, the ubox I ordered was given away and it took much hassle and time trying to get another one on time, very inconvenient
This is the absolutely WORST experience I have EVER had with a company. I teach customer service` courses and will be spreading your fame far and wide.
Exceptional crew that is always willing to go above and beyond for their customers.
Not what I expected. People were helpful and even provided a complimentary cart to wheel boxes to the storage area. Sure reduced the number of trips.
While kept reasonably clean, the number of large bugs including cockroaches? around the perimeter of the first floor has concerned me and made me nervous that they will get into my unit.
The Staff went out of there way to help us. This is very important to us because we will must like be in the Units for 4 months or longer1
Tony was fantastic. Your price was a little higher than I was looking for but Tony`s service is what sold me on your facility.
we had a rough start with some gate access problems, but once solved, things were very good...if I hadn`t found a building nearby me, I`d still be there
VERY helpful staff, especially Tony Maroni
Your accounting dept needs to fixed. We paid directly from bank until Oct of this year. Then bank check was returned as not aouthrized. Not happy
Help at this location was always friendly and helpful. I would tell my friends about the service there. Thanks to all there. Jim
Was given 2 free months of storage. Denied agreement. Locked unit.
Your staff is a great asset.
We took a long time looking at inside, outside units, asking questions. Staff was very helpful, patient, explained everything. Showed us which lock we needed.
I have done various types of business with U-haul and have always had a great experience.
sales person very helpful
We were very happy with the service provided. Staff was both well informed and helpful.
Got the first month for free and then left early. No cost! The guy closing me out said no problem. The no hidden gotchas was a nice surprise. Cons: steep price, and animal feces in the entry way.
Because a key card system for the gate has not installed you can not access your storage unit when the office is closed.So although they say you have 24 hour access to your storage, you do not.
expensive monthly fee
nothing to say about this store the guys are great
The Manager was great - we rented a storage unit and he could not have been more helpful
every thing wsas A ok.
Staff was very infomative and helpful in choosing storage area.