4.5 stars out of 160 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The staff was wonderful. Went above and beyond to help us. I can`t say enough about them
She was very nice.
Great experience, nothing was broken!
The U-Box was damaged and was missing the furniture pads. It looked like a forklift had punctured holes in the wood. My movers had to take it back and get a new one.
The staff was very helpful and kind even though they were very busy.
John assisted with the need of the storage and the lock. Great customer service was provided.
Staff helpful - box was destroyed through
Boxes were decent overall. One`s cover was quite old and velcro wouldn`t line up. Another had split wood on an inside wall which kept snagging on things but not too bad.
person that took care of me had knowledge of what he was doing, easy in and out
Everyone and everything was more than great. Thank you.
It was my first time using Uhaul and John at Goldenrod location was very helpful and explained everything to make the experience a lot easier.
I had a great experience.
The experience when loading the U Box in West Sacramento did not go as smoothly since the staff was not familiar with the rental type. The staff in Orlando was very knowledgeable and helpful.
Very friendly and helpful customer service.
I wouldn`t recommend this place to my worst enemy my things were in storage for less than a month because I could not stand the incompetence of the staff at this location
I know its busy season right now but it took 1 hour and 30 mins to be processed when I already had a reservation. This needs to be worked on. Staff was very apologetic and tried their best
service was very good
Thank you Jorge Mercado!
Great service provided
Glad I went with you guys. I saved a lot of money getting the uhual box. Thanks
I had to give the movers an unexpected $35 because uhaul did not change the delivery address after being asked 3 times to do so.
Staff at Goldenrod U-Haul location are fantastic and their management is superb!
Fantastic customer service at the Goldenrod store!
When I arrived there were only 3 other people waiting to be helped. Took me an hour and a half to get to the counter. Also apparently they don`t prorate unit rentals.
Orlando customer service by far the Most horrible service I`ve ever encountered!I was lied to several times!Jill who claims she is the manager personally lied to me! I do believe I am due something.
Had to wait for a front desk person as I heard the employee in the back room talking to another employee that she was really bored....as I waited!
Very friendly n very helpful
We arrived at 6pm and since they closed at 7, they allowed us free 24-hour access so we could stay past closing time to unpack.
Fast and friendly Service as always at this facility
You wew really, really fast - 7`days from Los Angeles, CA to Orlando, FL, instead of 12. We would definately use U-haul again for any future hank you so much. M.C.
The staff was friendly and knowledgeable.
This is an old storage facility with garage doors which are difficult to operate. Especially difficult are the sliding locks, which cut up my hands when I try to open my unit.
I only go here the staff is the very best.
Jorge and his staff were very helpful and knowledge with everything, for sure will return!!
Os very good
This is an old facility with outside garage doors which let dust and leaves inside the units. The lock slides are prone to rust and not push easily into the matching holes in the frame.
Very good overall experience.
very easy to work with, friendly and helpful. Only downside is that when I broke my lock key, wish they cut the lock for free rather than charging me.
Staff very friendly and helpful. Services excellent. Had a great experience using Uhaul services overall. Iris
thanks alot gorge was great
If you have to put your stuff in storage, I highly recommend Goldenrod U Haul! The facility is great and the staff is even greater.
Jorge was very helpful, he answer all my questions, he took time to help me out. I`m very happy having a storage in this location. Thank you Jorge for your great customer service.
This facility was the best!!! I wold recommend it to anyone else
Outstanding customer service. I had multiple challenges moving to Florida and my experience at U-Haul Moving Storage of Goldenrod was excellent. Highly recommend this facility.
Great service! Great manager!
The staff and service was good
Jeremy was very helpful and knowledgeable, he actively listened to my needs eeguarding the move and helped the process super easy and stress free.
Everything went as planned. Nothing damaged in Pod.
Very helpful and friendly
Staff was very nice and location was convenient.
U-Haul Moving Storage of Goldenrod is top notch. They helped me through a tough move. Special thanks to Anitza and Jorge. I would highly recommend this facility.
Loved the staff! Very helpful!
Super helpful and friendly. Best GM I`ve interacted with at Uhaul.
Jorge M. Jeremy were very efficient, pleasant and helpful!
I used the storage unit until I closed on my home I just bought. The manager is very helpful and has excellent customer service skills.
good experience would recommend to anyone who needs a storage unit or rental truck
Courtni did an excellent job. Very efficient and courteous.
Great Customer Service!!. Management went over and beyond as far as me being able to fill my Ubox. First time user!! Will do again. Thanks
I had so many setbacks during my move, but the manager on site worked with me and helped me every step of the way. Impeccable service!
Much thanks to Jorge and his help!
It was good.
experience was professional.
Thumbs up to Jorge. He was great very helpful friendly and knowledgeable. I will definitely recommend this facility to friends and family
It would be nice to have later access maybe 9pm the latest.
I`m very satisfied with everything. I will recomend this U-haul to everybody.
Came from out of town and they were more then accommodating
I was impressed how clean the faciy was
keep it up
Security gate was frequently inoperable due to lightning damage, decreasing security and/or denying me the 24-hour access I paid for.
The guy who assist me, was very nice.He knew what he was doing.Very good customer service and I would recommend my family and friends to that location.
one employee seemed very stressed and a bit snippy. The man who showed us the unit was new and very nice and helpful.
They are very kind and professional.
The San Antonio team was helpfull but reserved our storage not at our drop off. The staff in Orlando Christopher and Justin though very busy put my mind at ease and fixed it fast
Richard the manager and his staff were very please not and helpful a well as super professional. Facility was always clean and free of unwanted bugs...great facility.
Starting with the manager Customer service in this office is very very poor.
Excellent customer service. Very clean.Thanks.
Richard and the staff are awesome!
The manager, Richard, was very helpful and responsive. He acted to resolve each problem presented. His staff seems to be supportive of the best interests of the customers.
Helped us when we were moving into our home
as usual great service helpful staff
Great place and excellent security
Great place and excellent security
Friendly and helpful staff.
I have to say that the crew at this Uhaul is amazing. Everyone is friendly and always very efficient!!!! Keep up the good work!!!!
Si fu viene
I really have to thank Chris Hawn he is a really proactive gentleman he is kind and has an excellent customer service
All very excellent crist was very helpfull
I was very pleased with the courteous staff at this location.
Temperature is well above 85F degrees. I have made personnel at the front desk aware of this issue and nothing has been done. I have very sensitive items that will go bad with these high temperatures.
Staff was pleasant and experience was positive.
Very friendly and helpful. Made the process painless.
They have the best customer sevice manager I have ever seen on this company mr, Curtis is hi train and very professional I will recommend this storage to all my friends.
very good facility
The staff was great!! Have used facility before and very satisfied.
They are short staff. The lines are always long. They billed me a late fee after I moved out of the storage a week before! Not happy about this at all.
So far so good just have to wait n see how everything arrives in my new home then I could really rate.
Chris was super friendly and helpful. Same for the other guy who helped check in my van. Great job!
U rate are awful,,,,,,, that the reason I am and a better storage with a rate much reasonable
It was full of dust Spider webs, spiders and lizards. Lots of roaches and a colony of ants got bitten new policy to pay to get 24 hour access no good
A great facility very nice and professional
I had a great experience at this storage facility.Chris Hawn was extremely helpful and went above and beyond to make sure I was happy with my storage unit. I would recommend this location to all
The assistant manager Chris was rude and very unhelpful. Made my experience horrible. After locating store manager he rectified the situation.
200 characters is not enough for my comments of disgust in the inconvenience and frustration caused by uhaul. If anyone care I can be reached at 407-409-5366
Second time using and always good
Much nicer and cleaner than the site where we picked it up at, which was a Junky old flea market/used mattress/uhaul store.
wish they were actually a litle bigger thand 5X8X7 1/2. Would`ve been nicer to have little bigger pods.
Very professional. Very clean. Good service.
The young men working there were so helpful!
Everything was great
Staff was very helpful and courtesy!!!
Great service - friendly efficient staff. Clean and easily accessible storage.
Kind and friendly staff. Would use them again If i needed to store my items.
We have tried to call for the past day and a half to close out our storage room. Never get an answer. Guess we will have to drive over.
The only problem I had was the moving company could not get their truck into my unit. But the stuff still got moved.
I am very pleased with the service at u -haul
Everything was great I just could not afford to keep using the storage.
The staff was always friendly and helpful every time I went in. Although it wasn`t always convenient for me, I loved that you can only get to the unit when a staff is there.
Thank you for your service!!!
Moving day is never much fun. The process to rent a storage unit was fast, simple and let us get back to the business of moving. Once rented, access was good with room to maneuver.
I would go back to that u-haul I would. I really like that u-haul again
We have always used uhaul for all our moving needs.
Good and friendship
It is a little pricey for me, but I have done business with these folks for more than 10 years. Their O.K.
Personnel was kind, responsible and professional.
I CALLED TWICE WHERE I HAD THE CUSTOMER SERVICE REP TOLD ME THEY DIDN`T SEE ME IN THE SYSTEM. THEN CALLED ME BACK AND SAID THEY FOUND IT.
The only problem was that the gate waz open the whole day, even fhe night
Spencer Clark was very professional and courteous. He made my first storage rental experience extremely pleasant.
had greAT EXPERIENCE WITH YOUR STAFF AND ACCCOMIDATION THE TRUCK I REENTED GOT ME SICK THE ODOR OF CAT URINE WAS SO BAD I WAS TOLD THAT A CAT SPRAYED IN TRUCK !!!VERY DISAPOINTED IN THAT ASPECT
The staff was always professional, informative, as well as went above and beyond to assist me with matters with my account.
Best managed location with the new manager on board Tyler and his team. Thank you!
Spenser was very supportive and professional....he is an asset to U Haul...
Fast and friendly
everyone!!! was very helpful. they could not have been better! as long as I have the need for my unit, Iknow I`ll be treated great.
fast friendly and knowledgeable...thank you
Great customer service, General Manager was extremely helpful and courteous.
Tyler his ENTIRE team went above beyond to help us. Please reward these guys with the highest praise your company allows. This kind of customer service is a rare find in our society today.
This U-Haul storage was very helpful to me when I moved here from out-of-state.
When rented, storage unit had hole to outside in back, rat trap inside. Once wife saw, didn`t want anything in there, thinking vermin may get in destroy our holiday non-replacable decorations.
very helpful staff, pkeasant to deal with
I found to death roaches inside my space, is there a way to avoid them all together?. Thank you in advance for all your help.
Service was quick and smooth.
Your staff was very helpful!!
Mike, Of U-Haul, gave us Excellent customer service!!
My experience with John was very professional and was prompt and sincere. Thank You