4 stars out of 340 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The staff was nice... when they could be reached. I had to make many calls to access my box and they never returned calls. When my box arrived there was a bolt in it that took over an hour to remove.
Even leaving a review is an issue 1293181279958205979265039
Lied about pricing. Customer service for uhaul is awful, lied about a location and had me waste some mileage.
Manager was super helpful!
Excellent experience on 5 U-boxes from California to Florida!
Did not like being charged $21.00 for driving 23 miles. Especially given the fact that truck rental return was backed up and I was told to just leave keys in truck.
I like the convenience of U-Boxes.
Staff was always welcoming and helpful. Checking a vehicle in and out was quick and friendly.
Went very smoothly. No problems. Appreciated the emails keeping us up to as the ubox made its way to its destination.
Peggy was super! Quick and efficient! The van was a newer truck and quite comfortable. I plan to rent from this location more often. Thanks!
great customer sevice very patient and freindly
It was a very busy day We ended up having several different issues that caused delays. The staff were all very kind and patient and helpful.
It was a great expwrience
I am a repeat customer and have always been treated with courtesy and respect. Helpful and friendly staff
Everyone was fast and accurate
Very nice and helpful.
the staff was very friendly and helpful.
Mrs. Peggy staff are THE FRIENDLIEST PROFFESSIONAL people ever....excellent customer service to everyone even on a super busy day. I look to do more business with them.
Ms Linquist was always polite and helpful when I had questions or an issuewhich was rare over the few years I used this facility.
Everyone was very helpful and Peggy took very good care of us explaining the unit and how to get in and out very good customer service Thanks for everything Diane and Jerry
Never had any issues while renting there. Friendly and helpful staff. Would recommend for both short and long term storage.
I greatly appreciated all of the assistance and the extension of operation hours so I could quickly store my belongings in my unit 12/29/17!
MS Peggy was brief and Excellent
Was very good accept we had to wait ,your computers were down.
clean and good
U-haul has done a great job at making this move easier for me and my family. Thank you so much.
This should be a 24hr facility and I really didn`t like that the price of my unit continued to increase almost monthly
Good. Affordable option for my moving needs. I have already recommended Ubox to friends.
I got the same storage unit for half the price. I also had a unit on the end and there was pipes in ceiling and. Concrete beam which took away from my measurements
I have used this U_Haul facility several times and my experience both times was excellent. The staff is professional and most helpful.
Excellent help in checking in and finding a storage unit
Excellent customer service on all ends. Everyone I dealt with both in NY and FLA was extremely pleasant and helpful. Will definitely use in the future and recommend to others.
This was not my first time to rent a storage unit at this location. However, both times were very supportive by Peggy`s team of employees. I highly recommend this storage facility.
There was a lock on my unit 3 days after i moved in for failure of payment from the previous renter. needs to be more organized.
Needed a larger storage unit but none available. Would be nice to give me a a better deal or discount for me to stay around because I will probably leave to go someplace else for a cheaper price.
Not happy with short timer set for hallway light sensors. Turned off lights after 60 seconds and could not see in unit. Recommend moving sensors or providing timer so customer can set duration needed.
The staff were very helpful!
Very nice staff and facility
Super helpful staff and very friendly.
The Staff of Peggy and Douglas, were Amazing! Never have I received such a gracious welcome and courteous customer services. They both should receive a well deserved thank you from the UHaul!
Water damage to all of our belongings, ants in the Ubox container and through all of our things, not delivered on time, poor customer service. Not even worth spending $500, let alone $1500.
Everyone very helpful. Chris was great.
I enjoyed my time with you!
Friendly helpful staff!
The facility itself is great but having a lot of trouble this new rental account to an existing rental account. The people at this location were no help.
Impressive Operation. Very Clean.
You have a very nice facility and seems very secure.
Peggy was fantastic!
Very pleasant and courteous staff.
most storage parking spaces occupied by staff witnessed on more than one occasion
The manager was extremely helpful and friendly. I just wish the wide access doors were open for later at night.
Your facility is excellent! We were pleased with every aspect of our storage experience. So very clean, safe and accessible! We would definitely use this location again if needed!!
Excellent customer service. Very accommodating.
Everyone there couldn`t have been nicer and the place was immaculate..very impressed
Very helpful staff
Construction on State RT 50 a problem getting into the site.
Peggy and staff always do an excellent job.
the company kept a clean and nice environment
Thank you to Doug and the staff for being helpful and really nice. They have a great customer service. Great people. Thank you
smelt smoky inside and when I thought i had lost my key it was going to cost $125 to open the lock, I thought the front desk should have had a lock opener for their own locks.
The building was well maintained and, we felt, secure. Our only issue would be with the lack of parking, especially when we were trying to move our belongings in and out.
Everything worked out very, very well for us.
Service and facility were top notch.
Website advertised 24 hr access... We almost went somewhere else when we learned that there are additional fees for that, and you only get 45-minute increments. Rodent trap in the unit? Gross.
Love the gently used section and truly appreciate the complimentary use of the dollies. Thank you for your assistance.
Renting the unit was quick and very easy.
The service in your facility is always exceptional.
Very Nice Location, everything was Great!!!
Ms.Peggy is very nice,great customer service.
Peggy and her staff are wonderful.
This facility met my needs and then some. Keep up the good work! One area that may need improving would be to have more staff available to assist customers.
Very nice facility. The folks are super.
Facility was nice. It met us needs for short term storage.
Nearly everyone we dealt with at this location were totally amazing! In terms of the U-box they`re a bit small for moving across the country but for storing stuff they`d be great!
I seemed to deal mostly with Douglas making in store visits. He was always provided excellent customer service. Thank you to him and the entire staff!
Very friendly staff, easy access, easy payment options. Would definitely use storage facilities again.
Very clean and convenient. Everyone was very friendly. This was my first time renting a storage unit and I will definitely cone back in the future if needed.
Everyone there were very polite, and helpful, I will definitely recommend this facility to someone else. Thank you for making our transition easier, God bless you all.
Nice facility. Location can be difficult with traffic on Highway 50.
Paid for after hours, could never use it. Told I would be refunded one month rental. Never did. Rented a UHaul, needed a little more time to get things out, not granted. Will never use UHaul again!
Peggy, thank you and your staff for all your help.
I`ve had a storage unit there for several years now and never had an issue. They staff is always willing to help where they can and the property is always clean and well maintained.
Staff was extremely helpful and friendly.
There was some difficulty with parking on site but the staff was helpful and accommodating to figuring it out.
very nice place and very safe
The manager was very helpful.
The manager was very helpful.
Very good. However the online billing did not put in the invoice amount until the day of payment and would not take the payment. Got charged $15.00 and told nothing that they could do.
They arrived late. Time was wasted to go get the 2nd Box-45 mins. Movers didn`t say each UBox needed a Gyp. Moth form, so my time was wasted to drive back to Ocoee. Not all my stuff fit.
Your counterman Doug, was very helpful whenever we needed assistance and made us feel good that we used U-Haul
Friendly and helpful staff
David was wonderful. He explained the entire process of renting a storage barn and entering the facility.
Peggy team were helpful! Even though I was in a completely different state, I had no fear that my property was not safe and secure.
Doug assisted me and he was an absolute pleasure to work with! I had a great experience!
It was ok.
Katrina was Awful, rude, and unprofessional on the day I closed my unit. Doug was great on all accounts. He had to take over for her to do damage control. I`ll be sending Peggy an email.
Our needs were last minute and I am very happy with the staff and their helpfulness!
I have used you services before and have always been satisfied and would not hesitate to use the facility again.
Absolutely love the professional staff members at this facility
Gabrielle was very helpful and professional.Thank you very much !
the guy on duty was rude and stated I had to be done before closing time cause he didn`t want to stay late.Had i known there was no refund for emptying unit early i would have finished another day.
Your location is very conviently located, safe and well maintained. I also had to rent a van to move my items and it was brand new and very nice.
Peggy the owner was very customer oriented and very patient. Great staff and facility. I would definitely recommend this location for all your moving and storage needs.
The services at Uhaul was there when I needed it.
The staff was nice and friendly but after they had me waiting there for 30 minutes just to check on my storage while they were asking each other random questions and they forgot to check my storage.
Peggy does a very good job with her staff. There is a lot of turnover, but the level of service remains very high. The only issue I had was the mandatory insurance surcharge.
Very professional and helpful staff
Excellent management by Peggy and get staff. They were very attentive to my needs.
Awesome customer service. Very helpful!
very friendly staff at the Ocoee, Fl location.
The owner is great. I will use services again soon thank you.
The General Manager was super friendly and knowledgable. Thank you.
I will continue business there and tell others.
Rveryone has always been helpful, friendly and professional. I am also impressed that your support products are reasonably priced.
This is the best storage place to keep your stuff. It`s safe and clean. The staff are wonderful. I would definitely use this place again.
people were courteous and very helpful
The staff and services offered are great.
units were clean well light and staff was helpful.
excellent service especially by the facility manager, Peggy...
For a Saturday, the facility was short staffed but I was dealt with efficiently once served
Staff was always helpful and accommodating. It was much appreciated to work with true professionals.
Peggy is great! Very helpful!
Good experience overall---easier way to move things from Texas to Florida than most other options while not cheap, less expensive than other options too.
Clean space and accommodating staff
Overpriced for not being able to access my unit unless office was open.Plus there’s a young man in the office whom I found to be very condescending whenever I spoke with him.Who the hell needs that?
Ive been a customer for several years. Peggy and her staff are very efficient and focus on their customers.
The available hours were very inconvenient. Closing at 7pm weekdays was not helpful.
Everything was great!
Smooth and easy rental
Everyone was extremely helpful and spent extra time trying to resolve a towing problem I encountered. Great experience.
the recommended storage size for a 14 foot truck said a 5 by 10 unit but I couldnt fit all of my things in there I had to take an extra day off of work to switch units
The staff was friendly and helpful and I had confidence in the security of the facility
That facility has a wonderful staff !!! Great stored units
Great facility! I`m very happy with the service and one stop shop for my storage and moving needs.
I have used this facility several times and have been very pleased. The staff are very knowledgable and outgoing.
Thank you Peggy!
Everyone was polite, well mannered, and great to work with.
Wonderful people and they made everything really easy. I couldn`t ask for a better experience.
everything was great
This was my initial encounter. So far so good.
I was very impressed with the personal that worked at the facilty
Overall we had an excellent experience.
I would not use any other storage facility except for the one in Ocoee. Ms. Peggy is the best!!!
Great experience. helpful staff.
El personal muy profesional y la limpiza de todo el establecimiento es muy buena
Thank you, Peggy!!
Your facility was always clean and safe and your employees were always helpful and nice.
Helpful and friendly! Thank you!
From beginning to end, I have been given bad information and instruction. I will never use your services again. Gwen Crosby 409-223-3867
The staff was exceptionally polite, helpful and patient. My move comes at a very difficult time for my family. The kindness is appreciated.Thanks.
need better parking for other customers who use the storage spaces when we are trying to access the storage unit
Doug was extremely helpful and knowledgeable
Everyone at this location is wonderful, but especially Peggy, the manager. She`s friendly, courteous, patient and helpful. What more could you ask?!!!
Peggy was thorough, friendly and everyone was very helpful.
Great facility, awesome staff.
Everything was well cared for and very clean.
Process was very quick, efficient, and professional. Sales person was very informative.
Staff was very helpful and the storage units are clean and secure!
Helped to make my cross country move easy.
The staff was very friendly an helpful
Very we`ll managed facility
the manager Peggy Engguist is a discriminación person rude whith a older person thay the razon I move to another place.
Perfect customer service :-
Wonderful customer service. I dealt with the owner personally and she was extremely accommodating. An example of excellent customer service which is such a rarity these days!
I would not recommend uhaul based on the fact that I received 3 quotes, requested climate control 2 times on the phone arrived at facility with wrong unit reserved.
We are having a problem with where the things were shipped. I thought they were going to Hillsbough Ohio and they went to Milford, a written contract would have helped.
Very clean and well maintained facility. Staff was extremely helpful and friendly.
I have mixed feelings. Everyone has been great, but because I didn`t know what to expect, I am still apprehensive. boxes are not going where agreed!
This storage facility went beyond excellence. Mrs Peggy first month special was really free.Facing eviction was given chance .Thank you so much.
The elevator size was fantastic! The access and amount of carts available was fantastic as well. One of the best storage facilities I have ever used. Thanks.
I had an awesome experience with this facility and wouldn`t hesitate to use them again if the need arises.
I would definitely recommend them, and do business with them again if i needed to do so.
We rented a trailer from them a few months back and liked the people there, so when we needed a storage unit to facilitate a move, we returned there. Staff is very helpful.
The young man with short dark hair and a beard was awesome
I can`t say enough about the staff, they are always friendly and helpful and I really appreciate that. Ms. Peggy was amazing when I first initiate my storage space.
Friendly and easy to work with.
I haven`t received emails that I should of to set up my account and to verify my tracking.
Peggy in the Ocoee, Florida location was wonderful. She was very accommodating and very helpful. She worked with me and my schedule.
my storage experience with this facility was perfect. everything i expected and more. convenient, clean and friendly staff.
Great location. Easy access to units. Price increase after 6 months.
Friendly and competent personnel.
The staff was friendly and helpful and made you feel like a valuable customer. Great Job guys!
excellent comprehensive service with a smile...
The pods were deliverd on time and in great condition
Friendly, helpful staff. Great experience.
The facilty was very clean and there were carts to help me get my things into storage easily. The staff was very professional and friendly. Thank you!
Staff extremely friendly!
Peggy and John were extremely helpful!
Once the box reached Fla. The crew down there made sure everything got delivered timely. thank you.
Extremely helpfull in East Petersburg Pa 2 Ladies.also Ocoee Fl. Thank You So Much
We did experience silver fish and roach droppings in our two units which was disappointing but overall our experience was a positive one.
U-box was fine. Staff was unorganized and not customer oriented. Suggest not using his facility. I experienced the same level, or lack thereof, service each of the four times I was here.
I want to be sure that you are aware that I will not be needing the storage unit after my free 30 days for the rental of a uhaul.
staff was nice facility was nice. Just over priced
It was fine.
Great staff of employees!
it was a very pleasant and professional experience.
Friendly staff, great overall experience.
Uhaul online booked me a reservation for a 30 foot unit that ocoee never had available. . I would not recommend booking reservations online because uhual dosent seem to be very effecient.
Overall great experience. Everyone was very helpful and friendly.
great staff and clean and accessible storage units
Excellent customer service. Staff is very courteous and friendly wanting you to have a positive experience.
the manager Peggy is awesome...need more like her..very respectfull.
Lighting could be better. The facility is well managed and the staff very customer service oriented
Peggy is a great person to work with. She is very kind and caring.
Very clean and friendly staff. It was a good experience. Thank you.
A very pleasant experience during a stressful period.
A very pleasant experience during a stressful period.
Manager was very friendly.I am happy to be a returning customer.
My experience was great.
This was a great experience, much better than I expected. :
I have been working for this for over a month. The Ocoee location, specifically Peggy, was very helpful. She went above and beyond to accommodate my needs.
Although Staff were friendly, our experience with reservations being correct was very poor. Our U-Boxes were 3.5 hours late with no dolly or pads
Excellent personnel. Peggy and Andrew were superior.
I would rate excellent if the path ways on the ground level where clear of the HUGE wooden crate blocking most of the access way. I realize this is probably temporary but was a large inconvenience.
Staff is super and very courteous.
the staff was very friendly, thank you
Peggy is phenomenal. Last day of the month, lines, people, juggling chaos of all sorts from clients and she kept a level and professional head. i loved dealing with her. fantastic uhaul employee!
The pricing is a bit high for the space offered.
Staff was energetic and very helpful and friendly!
FAcility is nice, truck malfunctioned and hurt my hands, you staff told me they were sorry and I should be more careful?
Andrew Gooch was the staff person that helped us. Knowledgeable, professional, polite, very helpful.
Getting setup was quick and easy and the manager was very nice.
friendly staff, helpful and informative. clean and secure space. reasonable price.
The manager, Peggy is AMAZING. She was always very helpful any time I had any questions over the years I had my unit there. She responded to my emails immediately and was very professional.
Peggy was Great to work with! Made the process so easy.
I highly recommend this facility.
Everything went well and the staff was very helpful
Ms Peggy is awesome. She is very helpful and never lost her smile even when being pulled in several direction. She is a true asset to your company.
Excellent, would again
everything was fine.
I had the best experience that I have ever had with U-Haul at this facility. I left very happy and because of Peggy`s store I will do business with U-Haul again!!!!
EVERYTHING ABOUT MY U-HAUL EXPERIENCE WAS GOOD...THANK YOU
Staff very helpful in selecting the correct storage size.
Very helpful staff.
Wee were impressed with the level of service and quality throughout out time. And they have the cleaned bathroom and facilities we`ve ever seen!
I did have some trouble with the security card. spend a little more time on explaning it or a card sleeve with info that protects card mag. strip is not degraded
THE SERVICES WAS EASY AND PAINLESS...I APPRECIATE YOUR ASSISTANCE IN MY MOVING....
close to early.
great customer service from rental process to surrendering the unit. everyone was extremely nice and helpful. will recommend to friends
Very nice. Expensive though.
The automatic lighting was infuriating when the lights went off, and I had to walk halfway down the hall to turn them back on every five minutes.
Staff is responsive and fair.
Lights kept going out.Furniture damaged by Happy Movers-Uhaul recommended movers.Peggy micro manages.Rude.Overpriced.
My U-Box was delivered three week later than promised
Can some one call me, I did have an issue.
All staff interactions were wonderful.
understaffed.peggy did not communicate with staff on my arrival time 8-5 not 7-23.no controlled environment unit.Overpriced.
fantastic customer service. very pleased with the overall business so much i rented a van from them even though the location is 13 miles from me and a uhaul dealer was 5 blocks from my home.
Peggy- no controlled environment.Reservations 2 mo in advance. 2 26ft trucks.She said would need 4 10x10 and charge for 2.Being charged for 3 now because Peggy had 8-5-12 off.
I was very impressed with the smooth rental process.
Waiting times sometimes has been a minus but the overall experience has been A+ I will definitely recommend it Good Job MAA
Very pleased with extra effort to accommodate my need.
This is a great place.
It was clean and quite only bad part was my unit was in between two light sensors and I had to keep walking back to keep the lights on.
Peggy was great! She went out of her way to get us into big enough units .. she didn`t have any big ones so worked it to where we had 5 smaller ones together.
The location is clean and bright.
Excellent scheduling staff. I kept changing the date about 6 times and they were always patient and courteous.
Everybody was friendly,the facility itself is user friendly. Units seemed a tad over 85 degrees though. Oh! Lower your prices $10,when I looked online I thought $85 was climate controlled. Thanks
Peggy and the entire staff at U-Haul Ocoee were extremely professional and friendly throughout my entire move. Thank you!
Everyone was awesome in helping me with getting the proper storage I needed for my things, Thank you all very much!!! you all were great!
There was an issue with false advertising of prices whereas the advertised price was lower than what was quoted to me. The employee wasn`t able to make it right by giving me the advertised price.
the manager and staff is always friendly and helpful.
Very good experience so far
Peggy did an excellent job. Keep up the good work
I did not move my things out but I didnt get negative feedback from friends who helped in the process. I think then it should be rated good except I think 7 PM is a bit early to close
Doug was a great salesman showed me units. I came back the woman who helped me was great! I think she was the owner The bathroom was a complete surprise! It was awesome!
The facility was very clean. All the personnel were friendly and helpful
Will use again
Only reason I removed my belongings was to save a little more money.
great service. Peggy waited on us and was very nice. Keep up the good work.
Very nice and efficient staff, great facility
In ocoee,everything was great.but at the pick up @ Charleston,was a desaster with the owner.the employees tried their best.
Excellent job Peggy Team. Delivered a great experience.I would drive across town to use storage there again even if another facilty was right around the corner.
I felt like I was getting a tour of a luxury hotel and my room there, and the supporting services clothing drop, re-cycle items, free boxes, rolling carts were fantastic for us!
I was impressed by the professionalism and thoroughness of the staff -- highly competent people.
It is a nice facility, but access and price had me moving to another storage facility
It was great and I got a unit. Thanks for being so kind.
I found the staff to be very friendly helpful, the location easily accessible, the enitre building very clean. I especially appreciated the clean bathroom!
Not too happy about spam emails after first renting
Very poor in guaranteeing my trailer till last min. Ins was a ripoff. FREE 30 day storage wasn`t free, add on fees not disclosed I couldn`t afford b/c the ins I had to pay $163. dissatisfied
The asst. Mgr Becky, was extremely helpfull. However, the U-Haul Mer, Patty, was very curt aand rude.I can`t believe the Mgr`s flippent attitude. Please contact me @ 407-421-9880. T J Young
After looking aroud the area. I found a much larger space where you can control ur own lighting and the cost is $65/mth instead of $90.
The manager was extremely helpful and our task was made as easier because of her assistance. She really cared.
Being with UHAUL for many years, the staff has always been friendly and helpful. Peggy`s team has always gone above and beyond for me and I will be back!
Facility was always very clean. This was our second time using the storage at this facility and we would recommend this location to others.
very good experience, was treated very well and everything handled in a very professional and personal way, thank you
Peggy was outstanding and went above and beyond her job to make us feel welcome comfortable! She provided excellent customer service!
I am so happy to have such a great place to store my things. Everyone gives 100%. They are the best. Thanks for all your hard work, it shows. Keep up the good work!!!
The staff at this office is exceptional!
Access hours are difficult with working people. Will end up paying for extended access. which is free at other facilities.
Only thing that could be better is if it was open later than 7pm Mon-Thurs
The attendant Erica was rude and condescending ... Not just to me but to the other employees as well
really love this storage.repeat customer because service is so good.I drive by other storages just to purchase my supplies from them .excellent
As a teacher I appreciate the buy a month get a month free value for the summer, this is my second time renting at this location and its been a pleasant experience both times.
Clean but way too hot! Was not that wY when we first rented. But over 83. Settings changed to save money. One agent gave me that reason. Another agent said the air conditioning was broken!
your represenitive Peggy represents U-Haul very well .
I can not recall her name she was friendly and attentive to my specific needs. I had rented at another facility in the area and feel that I have received better service already at U Haul!
why ask if I can`t fit anything on here to tell you what happened?
The staff has always been helpful and friendly, so much so that I have recommended to different people and so far, one has rented a unit.
Peggy was very helpful and kind, I`m very happy I chose U haul to move and store my belongings.
all was good. Was able to move to a smaller unit with no problems.
Your facility and staff were very helpful and nice. Yes I would recommend them to you.
I specifically like the staff which is why I came back when I had a need.
OK -First visit.
I will always use locations that are 100% uhaul not any of the other convient locations the customer service sucks all around they dont uphold your rep.