5 stars out of 216 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Ken all employees are great!
good thank you
The employee and owner went above and beyond to help me on a very stressful day! They gave me a great value and tow rental and storage unit. Even gave me a bottle of cold water when I was unloading.
Great service and fast. Very humble.
Amazing experience all the way around! :-
Employees were great, super helpful. Only complaint was my assigned unit was behind a big puddle/mud as I was moving in, so was very messy
The box was fine. The movers were exceptional.
Very friendly owner.
Will use again for future moves
Totally bad experience. Vermin infested everything!! Why don`t you just burn the junk I left!
The manager and staff helped me with all my needs. Very friendly and professional.
Incredibly easy transactions, Jeff and Ken make doing business with U-Haul a breeze. Keep up the great work guys!!
very reasonable price on any storage and everything you need
I would absolutely rent a storage unit from Ken again!
This uhaul experience has been fantastic. Jeff deserves extra kudos for awesomeness and going above and beyond!
It met our needs.
We stored our things for five years and they were the same when we moved out as when we put them in storage. I would store my things there again.
I LOVE these people on Commercial Drive!!!
Staff very accommodating. Thank you
Management and Staff at 5505 Commercial Ave, Raleigh NC were great and we enjoyed working with them!!
This location is always friendly and helpful
My experience with this U-Haul has been awesome. I would highly recommend this location to anyone looking to rent a moving truck or storage!
Friendly staff ! Helpful!
The movers from Highway 55 movers were very friendly and efficient
A very busy day computer system was slow, but Ceasar Jamal were courteous and jovial. Great service!
Great experience. Great customer service on the phone. Thank you!
Ken was awesome will continue to use Uhaul because of him
Customer service was great.
Units and surrounding grounds were always kept clean and easily accessible.
Ken and Jeffrey are great to work with.
Awsome service and staff
Very pleased with the service received.
The UHaul associate whom assisted me was/is very helpful, experienced, and polite. Great experience.
Owner Ken was attentive and courteous and check-in was fast.
I`ve always been using this facility, friendly staff.
This was my first time having to store my things in a storage unit. And it was the worse experience. My things were infested with bugs. I was worse experience.
Place is nice. Just a tad pricey for what you get.
Convenient location and hours.
The facility is very clean, convenient and secure. The staff was very helpful and professional. Would definitely do business with them again and we highly recommend this Uhaul facility.
Love this place. One thing that was terrible is my storage unit 234 had a puddle in front of it at all times and all the water collects there at the bottom of the hill besides that it`s a great place.
had everything we needed
Facility is accessible. Customer service is superb!
The gentleman/manager was great. Options here are helpful. Thank You!
Thank you for making our move a simple one
I had a very good experience and thank you
Super friendly Staff. Ken and his staff very helpful. Will recommend to family and friends one of the best storage area in Raleigh !
The Manager was extremely friendly and helpful- overall a great experience, thank you-
Layout of facility is very inconvenient. So small can barely maneuver through
Layout of facility is not very practical for trailers
Manager helped me with online requests. I had issues with accessing online site to make payments.
Excellent! Great staff n management.
Staff have been very pleasant and well mannered.
I had to get a uhaul storage last minute this location was still open during the time I needed one. The staff was great made the whole experience easy. Thank you!!
Made a reservation for a untit, but when I showed up, they could not find it so I have to make another reservation. I am not sure if I will get billed for two units.
Ken and his crew are awesome and always very helpful!!
Kenneth and his crew are awesome!
The people that work here are excellent: friendly, efficient, honest and helpful. I strongly recommend this place.
We enjoyed working with Jeff Ayers and appreciate the convenience of storing our extra stuff here while we moved.
It maybe on the older side, but it is well maintained. Nice people.
All employees are excellent helpful.
Best storage facility in Raleigh
The service was excellent. All questions were answered.
Ken and the other staff members were very pleasant and helpful.
The increasing cost and lack of clear communication caused me to close out my storage space.
Very tight if you have a storage locker. Not easy to move around with any vehicle
I`ve known of your facility since I was a child, and now my company has authorized that I allow myself to use one of your storages. Thanks for the great customer service.
It was a convenient location and easily accessible. Always friendly in the office.
very good calm
Service was good.
My reservation for the storage unit I wanted was already in the computer. So when I went to pay and sign the forms it only took me about 15 minutes and I was out of there.
Great customer service!
One of the boxes was in quite bad condition, including the locking mechanism being broken the padlock itself was still fine but useless.
Helpful staff clean, easily accessible facilities
I moved out on June 12, and paid in full for the month on June 10. I have not been credited yet.
You should pro-rate the first and last month of service. Hours inconvenient during work week. with you for 3 months and already raising price by $15/mo. To soon. 200 character limit stupid.
Staff was very helpful and friendly service was perfect
It was goo. The GM was nice and humorous. Very professional. Explained everything and answered my questions.
Kenneth, has help us over the years a number of time with Storage and Truck rental. He is one of the main reason we use this location for our special needs.
Very helpful staff and convenient location
keep up the good work
Keep up the great work Ken
The level of service from 1 - 5 was definitely a 5. Professional, knowledgeable,friendly and helpful.
Excellent customer service. Helped us out when we needed assistance after hours, with a stuck lock and a financial issue. A+++
The physical space that the storage site sits on is fairly small so maneuvering trucks in it is a challenge. Ken is an excellent manager and much appreciated.
The facility is conveniently located and the staff was friendly and professional.
The manger ken lies and says he will do something never do it. Would still send emails about my storage but the storage has been clear for months will never rent form uhal again
my experience was very positive and plan to use the u-box for a shipment across country so I will see how that goes!
Very good, courteous and responsive.
Everyone gave great customer service. I am very satisfied with my experience.
We have used this location for many moving and storage needs! Ken and his staff are always helpful and friendly!
The facility was maintained nicely and the staff was very helpful.
Friendly , efficient, helpful, professional ,
Very helpful and friendly.
need to advertise that 24 hour access is additional fee!!!!!
They had great customer service
They had great customer service
When I made my reservation via phone 1800 I received poor service, but the general manager turned that experience around around.He went over and beyond my expectation, and I appreciate him for that.
Ken and Buddy are two of the most helpful, courteous, and happy people I know!! I have and will continue to recommend people to use the U-Haul facility on Commercial Ave!!
Staff is excellent and facilities are clean and well kept. However infested with roaches spiders. Collection of books was ruined by water flowing under door when it rained,
Great people! SUPER nice. I`d recommend this place any day to anyone!!!!!
They was very nice and help i`m gonna miss my friend KEN....
The manager was very friendly and helpful. Did all he could to help us in our situation. Thank you very much for all you did.
Things were fine. I wish I didn`t have to purchase such a specific lock.
staff and manager was very friendly and very helpful
Would prefer to get a prorated monthly rate when moving out to credit the 25+ days I did not use the storage unit this would have provided Excellent customer service.
The only thing I had issue with was the roaches in the unit. Wish I put something in there to keep them out or told that there might be an issue with them. I know now to ask, so I take the blame.
Staff was very knowledgable, helpful and friendly. Very satisfied with the experience. You just don`t find this type of service everywhere today. Thanks!!!!
Great staff provided reliable services. No wonder you get so many customers
Buddy and Ken and staff are always helpful and humorous and just great guys.
the staff was so helpful and nice. thank u
Never had any problems
Service was fine, aside from being charged a late fee after I had already moved out of the storage.
Staff has always been very professional and friendly. They are often extremely busy, but it has never affected their level of service excellence. Thank you!
The storage unit appeared to be clean and secure. The manager of the units was very helpful and even helped us when our car wouldn`t start.
Thank you to the always courteous and helpful staff.
Busy day for them and us. They helped everyone quickly with a smile and a joke.
staff was helpful in every way.. great business attitude..
Ken helped me and he was great! I almost went to Public Storage but I`m so glad I didn`t. Thank you Ken and thank you Uhaul.
The manager of the store Kenneth Emmerson was very helpful and accommodating throughout this experience. The right people make all the difference.
The service was good and they were patient with me when i was unable to pay the storage fee in time.
The staff was very friendly and helpful so close to closing time. The overall experience was efficient and friendly! I look forward to using this facility as my storage unit!
The staff was courteous and very helpful in getting me the storage room very quickly. It took less than 15 minutes to get the paperwork done. The facility was very clean and easy to get into.
The experience was great.
I had a great experience. They were very friendly and helpful.
Used storage and rented a box truck. Positive experience
Michelle, Kenneth, Buddy, and other staff members were very hospitable to us. We greatly appreciate the excellent service. We will recommend the U-Haul at 5505 Commercial Ave to our friends.
I would use this faculty again!
Ken and the rest of the staff were very friendly and helpful.
service was great
mr.EMERSON went above the bar of service thank you so much.HAROLD WALKER
Would recommend this location highly very nice location and the staff is very nice and courteous
I received great customer service with this uhaul storage facility.
The facility was good for general storage but it failed to provide adequate pest control
By far the best experience I have ever had with U-Haul!!!
Very pleased with our experience. Staff was especially helpful and kind. Thank you!
I wish there wasnt an extra fee for 5am to 10pm access and another fee for 24 hour access. Should just be 24 hr access for simplicity. Overall very good.
Great staff very nice and always helpful
Ken and his staff were very helpful and courteous - THANKS!!
Additional lock placed on my storage unit. No one mentioned additional costs, when I received the next bill, storage cost + monthly fee for lock was applied.
Very helpfull staff
The facility was in good order and efficient in the check in.
Everyone was extremely helpful in all aspects Especially Kenneth who was consistently offering to help me in anyway he could so my storage needs were met. Thank you very much
Without the help of your staff I would not have been able to drive the truck and unload. they helped me with the heavy stuff and even got rid of the trash. I am extremely grateful
outstanding customer service
The only thing keeping me from giving them an `excellent` rating is that the paving is beginning to show its age and needs maintenance.
Good service and good price.
Manager was not knowledgable
People very nice and a pleasure to work with.
Staff was very friendly. We come here for our future storage and rental needs.
The staff was warm and friendly, I felt like I mattered to them!
Excellent team in Raleigh, have already recommended to other people
I was rudely told no and that it didn`t matter how long I had been a loyal customer that the price for me is the same as for everybody. I will never use any uhaul products
It is a very nice place, and the staff is very friendly! They have reasonable rates, and lots of storage space!
U-Haul national reservation service that the 5` x 15` units at that location had a light, but when I arrived with two full loads of items, I discovered it did not have a light or an electrical outlet.
I was completely satisfied with my experience with this facility. The only reason for moving out was because I`m currently unemployed and can no longer afford to keep the space.
There were cockroaches everywhere and on my furniture and in the boxes that I stored. It was disgusting.
kenneth and his team were of great help
Mr. Emerson is a great person as well as great manager. This was the best experince I have had with U-Haul. All due to Mr. Emerson Minnie Minder
Sabrina was very very helpful and friendly :
The staff and service here were extremely friendly and accommodating. I would certainly recommend this storage units to friends and family.
Good people. They were friendly and helpful.
Very nice gentleman. He stopped by as we were unloading the truck to make sure everything was ok.
The staff was very helpful and went above and beyond their duty to provide excellent service, especially Ken.
Superb! U-Haul should use this location as an example for a training facility! I have told all my friends of the excellent care that I have received!
Personnel are very friendly and accommodating.
The staff was very helpful and friendly. Excellent customer service!
Very friendly staff- courteous and efficient.
Full of Friendly, knowledgable, helpful people.
the staff was very helpful. the original unit was too small, they got me another one right away...gave me ideas of apartments to research, what areas to stay away from..i just moved to the area
Always very helpful and courteous personnel, especially Ken.
Ken Crew were extremely courteous and helpful. I would recommend this facility because of them.
Ken Emerson was awesome! Very friendly and accommodating! He is a great asset to the success of that location!!
Big thanks to Hunter, he performed above and beyond.
Owner was very helpful and nice
The facility`s level of service was very good and the staff very helpful.
Was switching to a larger unit by taking over a unit rented to my daughter son-in-law. The staff was very helpful and did the switch cleanly.
Thank you so much for a great experience. All employees that we worked with were courteous, and very helpful. Thanks again.
VERY VERY Friendly! Suggestion, please put up MORE brighter lights.
Enjoyed listening to the band play several aisles over...
The staff was very helpful and patient with me, I didn`t feel any pressure and I`m very satisfied.
I enjoyed the experience and the access of the uhaul storage facility. Everybody was very helpful and professional.
The staff were incredibly helpful, and I`m happy to have a unit here.
The U-Haul facility on Commercial Ave. has always been an outstanding experience. It is well managed and the staff are extremely helpful and friendly.
The staff was very helpful.
Excellent facility and staff!!!
Ken Emerson is just amazing! He was incredibly helpful and went above and beyond his job to help me.
Very friendly staff!!
Moving is never fun, but it is much better if you can deal with people like Buddy and Kenneth at uhaul...they are great!
The beginning of my rental experience was quite frustrating. However, Marth Cooksey in Savannah saved the day. Ken Emerson in Raleigh was a pleasure and extremely helpful.
Staffed by well trained and nice people.
Everyone was great!
The service was excellent - very fast, without any glitches. The staff knew what they were doing, and were most competent.
Chris is great to work with.
overall everything was fine
Everyone was nice and very helpful.
It was an experience
The process was quick and explanations were precise.
the staff was very friendly and helpful.
i was nice and had easy access.
The young woman staffing the office is outstanding. Smart, efficient, friendly, knowledgeable.
Very helpful and accommodating!
Friendly and helpful
Josh made our move a great experience. Josh was attentive, helpful, and polite even when the computer system went down. He met our schedule in a timely manner. Thanks Josh!