4 stars out of 104 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
It’s been about 10 years since I have utilized your services and it’s apparent you have recruited much better employees and changed your culture tremendously. Thanks!
A lock on one box was destroyed and wouldn’t secure. We had to remove, drill holes and reattach.
Helpful staff. Convenient location and access times.
An easy, convenient, and quick delivery.
everyone was very helpful, service was quick and painless.
1 of Boxes did not close easily even for the movers.Movers wouldnt confirm coming until time confirmation for Boxes, but couldn`t get until 3 days before
It was great they made it really easy to get the truck and then get the unit for storage.everything was quick an smoothly done.
Everyone was pleasure to deal with.
Brandy who delivered the box was pleasant, polite and courteous. She is an excellent representative for Uhaul. Thank you.
The only down side to this storage facility is having to pay an extra fee to have 24/7 access to my stuff.
The staff was great. Very friendly. Very helpful. They made sure that we had all of the information we needed and all of our questions were answered. It was a pleasure doing business here.
Thank you for your help. Made my life much easier than driving a vehicle across country!
Immaculate storage facility.
Ubox service is still new to many Uhaul employees. Perhaps more training before demand increases would be beneficial, handling procedure on location seems to be loose and seat of pants.
My first impression was very favorable. I`m actually moving things into storage this weekend. Staff was excellent on my first visit.
Mr. Brinson and his staff once again exceeded my expectations. Mr. Brinson is a consummate professional who is committed to customer satisfaction.
Gerald the manager and the lady in the office were exceptionally helpful. They kept the UBOX experience from being a bad one.
The service was friendly. When we had to change the unit to a bigger size he showed us a bigger unit that was really close to the entrance. really good for my wife.
Everyone was friendly welcoming and thorough
It seemed a lot more humid inside than I expected. A lot of the boxes were collapsing, which I attribute to the humbidity
Excellent stress free experience. Staff are excellent and very friendly. I`d definitely use again.
Timing was slightly off but they accommodated me as best they good. Overall I am happy with the service and all of my stuff made it in one piece!
Very impressed! The delivery driver was helpful and very nice professional.
It was occasionally vert difficult to get in touch with people for scheduling.
Poor communication all around.
The box was delivered to the wrong address!! I need a refund on the order. I had to rent another van to move my things to the ubox
So far everything`s been easy and just as I had hoped. Support has been responsive and easy to work with. Everything`s arrived on time.
Having issues with the security system alarm went off 2 times otherwise everything was fine
Across the board, my experience with U-Haul and Moving Help has been frustrating and unacceptable. There is no accountability and poor customer service. I regret using this service.
We were at Garner NC location
So far so good
Friendly delivery, quick!
Very friendly delivery guy. THANKS
Fantastic experience from start to finish
On top of it!!
The staff is very friendly. I`ve rented trailers here before and bought packing supplies and always a good experience
Needed more info. dates were incorrect on 3 occurrances to book this move. Unaware I needed locks. Size recommmeded by the assistant also not correct.
The idea of the u-box is good, but there are many kinks I ended up getting 3 different reservation numbers and had to call about 20 times to different locations make sure everything would come.
The only thing that would have made this experience better is if there was Sunday delivery. It would have also been nice to select morning/afternoon for delivery when making the reservation online.
The service was excellent and the staff very helpful and friendly.
the charging for the services seemed to be duplicated.
Really impressed with the location, security and quality of units. Owner and staff were organized and helpful.
My review says it all. Outstanding service Thank you
Many antique items were broke.chairs,table,glasstop,dressers,desk drawers broken. How the boxes were transported, roughly, carelessly,slamming into each other.
One of the latches would not close properly and we struggled to secure it with the lock. We finally got it to close after using a hammer. You should check the latch prior to deliver.
I have been charge extra on both ends of this move $100.14 on Sept. 24th $95.31 on Oct. 24th for unknown reasons unacceptable behavior with my credit card on file... I don`t understand
Worst experience EVER. I want corporate to call me asap
I don`t have a ubox stored with you, but in being billed for one. Can you please call me at 919-744-9970 to get this straightened out. Thank you
When the boxes were delivered to the new home a branch was broken off a tree by the delivery truck. Also when the boxes were being placed in the driveway a section of the grass was torn up by a box.
I rented equipment and a storage space from this location. The manager Gerald was excellent. The staff was very professional and helpful. The location is very clean and neat.
This place was absolutely amazing. I can`t thank the staff enough for all that they have done for me while I was there.
The only place to go in the Raleigh/Wake Forest Area. The staff is the best!
Staff was friendly and very helpful.
Facility personnel great-helped Box delivery driver- AWFUL! Girls in charge of transport- took care of situation
Very nice facility
overall satisfied but a little pricy.
The whole experience went better than expected.
Gerald was great! I love the u-box option
Couldn`t be happier about this location after experience at the New Bern location incredibly incompetent and messed up our reservation which resulted in paying an extra hour of our movers time $120.
We picked up the UBox. It did not leave until Aug 4th yet when I called on Aug 1, I was told it was on its way.
The driver assigned for transporting the U-boxes was excellent on both addresses we had requested. He was professional, courteous and very skilled in placing/removing the U-boxes from the driveway.
Uhaul may not be the cheapest storage facility, but you get what you pay for. I had a great experience and had piece of mind because of the level of security, and having climate control.
Good service. An option to get things.
Very convenient way to move for us. Delivery and pickup was superbly done and very professional.
very great facility
Your manager was very helpful and I think he needs to have a day off with pay.!!!!!
Mr. Gerald and the entire staff were always helpful and friendly. Highly recommended. It would have been nice to get some of my rent back since I only used a few days of the next month.
some moisture in the box from the transporation
Our only issue is the distance to our storage unit from unloading dock Probably about 500 feet.
Great experience...friendly and helpful staff...easy access to get in and out...extremely convenient to have trucks and storage at one facility
This indoor storage is very nice and reasonably priced.
The manager and staff are beyond fabulous In every category and more.
They messed up on all of my u boxes and made my experience a regular nightmare. I asked if someone would contact me and nobody has bothered to call for almost 2 weeks.
The stafff was very attentive, friendly and helpful.
I used three different locations in three different states for this 2 U-Box move. This was by far the most professional and helpful. They are the only reason I would consider this moving method again.
This facility appears nice. However, we spent over half and hour on the phone trying to disarm an alarm that should not have gone off! It delayed us and was a huge inconvenience.
Great experience. 1 issue- drop off of filled uboxes but b/c there were trucks blocking home, they didn`t leave boxes at new home so had to wait 2 extra days for new delivery.
Box shipped to the wrong location was extremely delayed 9 days. I am VERY disappointed in the customer service/communication and would NOT recommend this service to anyone. HORRIBLE
Transferred in 5 u-boxes from Greensboro. Delivery followed by pickup 6 days later. Everything went very well. Thanks.
Service is just veryyyyy slow. Waited about an hour just to turn in u-haul
Excellent customer service.
great experience, start to finish
The people you have working there is very nice sweet and straightforward Luv U Haul storage and always will come back
Great service and options!
A suggestion would be to start providing a specific delivery time because it`s hard to book hourly movers based on a 3 hour window.
The staff was helpful and the service support by phone was also good.
Richard Coleman and Brandy went out of their way to get me an extra ubox when we realized we didn`t have enough at the end of the day. Richard delivered it on his way home. Exceptional!
The staff were attentive and helpful. They made the rather painful process of moving a lot easier than it might have otherwise been.
Great way to organize your belongings while moving. Each pod held a good amount of items and fit all furniture. We worked with Brandy sp?, and she was tremendous!
Pickup/delivery rep was GREAT. Box was fine. Rest of the experience from renting to dealing with some of the most incompetent/rude reps via phone was ridiculously frustrating. Will NOT USE AGAIN.
Boxes were not picked up on day agreed upon at drop off.
The pick up in wake forest was very easy and uncomplicated. she did her job very well. would use again for sure.
Brandy has been a big to us.
I just wish they would pro rate you amount if you pick up early. We were only 3 days into a new month and had to pay for the whole month.
Would like to get a receipt of my last payment at pick up, $162.26. Thank you
The manager at this site/warehouse did his best to mitigate the problems caused by poor website design magnified by the staff @ Downtown Moving Storage in Raleigh I truly appreciate that.