4.5 stars out of 294 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
I scheduled my unit early.Then my movein date wrong So I redid ALL my paperwork.Couldn`t get my same unit but given another AND promised it was large enough BUT it NOPE.We redid paperwork YET AGAIN
Friendly staff!! Clean units and plenty of space!
I will give credit to Mike, the gentleman who helped me. Very professional, respectful, and informative. light sensors in the storage area seemed to be poorly placed.
Great staff, helpful and professional.
The facility was clean, all equipment was available and in good repair, and the staff was very professional and friendly.
Staff was very helpful and facilities were very clean.
The employee was helpful and friendly.
Mike was very courteous and customer friendly. A very good employee.
Excellent customer service, great facility!
They are very friendly knowledgeable and very easy to talk to you.
Its a little more expensive than others around town but better quality place
Excellent service. We used your facility for 16 years with never a problem. Thank you!!
Very good service
Sonni her husband are very respectful people, very helpful and kind. This is the place I would trust and store anything. The Hayes
My storage unit was on 3rd floor, but it didn`t make it harder to get my stuff in and out of it. They have elevator and different type and size of carts.
The receiving representative was AWESOME!
The owners are 2 of the nicest people you can meet....they have great people skills and care about their customers
The service was great the people were friendly and the place was clean.
The staff were great, keeping the process simple. VERY well maintained, and VERY easy to access at all levels! Best of all, any changes, or updates were communicated well in advance.
the crew at Ft. Walton UHaul were great and very kind. Facilities excellent and super clean
everyone at this facility was nice and friendly. The facility itself was great too. Always felt safe and it was always clean
The staff was excellent always greeted me and were very helpful.
everyone was very nice and helpful
Very happy with our experience. We`d still be with them if we weren`t moving.
Very friendly staff and well maintained units!
Found bugs/roaches in my unit. :
Staff was nice. In and out service. Just watched you need when your moving
Hertz here I come
Very helpful and friendly.
Wonderful staff and nice facility.
If I need a storage unit again, I will be using this one.
The owners were the most awesome individuals I have had the pleasure of working with at a U-Haul location. Their attitude of going overboard to make this experience an awesome one.
Once again, Sonni and Phil have provided outstanding service and facility. This is my 3rd time with them.
Phil and Sonni run a first class business. We cannot say enough about how much we appreciate the way they cared for our storage usage.
great Customer Service
Unit was clean, staff was always nice helpful. Would rent from them again in a heartbeat
We appreciate your business how you managed things very professionally. If we need services again, we will definitely use your facility. Thank You Ross/Paulette
Very courteous and helpful
Very courteous and helpful
Great people... Everything was handled professionally. Storage spaces were clean.
Clean, friendly, excellent service. I felt my items were safe and secure and easy to get to. Easy entry and exit. Price fair. Would definitely use again should the need arise
Uhaul on Mary esther in Florida made this moving experience a pleasant one. I was especially happy about the free month of storage that came with the one way move!
Need to get the gates fixed
Phil and Sonni were extremely professional and they made my move easy. There is an employee there named Wil who was equally helpful.
Very friendly, helpful staff who know the meaning of customer service!!! Facility is clean and well maintained.
Excellent service and facility. Very nicely kept. My go-to storage facility from now on.
Sonni and Phil couldn`t have been kinder or more professional. It`s clear through their mannerisms and upkeep of the facility that they love what they do.
Always a great Great experience working with Phillip Sonni... Thank you.
From the moment we rented the unit until we vacated, the experience was excellent. The owners are so friendly and accommodating. I can only rave about this location and those responsible for it!!
Thank you to Phil and Sonni who were excellent managers, almost like friends, while my household goods were in storage for almost three full years!
The owners of this facility are two of the nicest people I have ever met. If there were more people like them, the world would be a better place.
Wonderful customer service at the facility. Only concern was a misinformed, somewhat rude female staff member who answered a call around 1730 yesterday.
They were awesome
Rates and hours are not the same as posted on the website
I was under the impression if I closed my account earlier than the end of the month they would pro rate my bill. I drove from Louisiana the soonest I could with a trailer thinking I could save some $
Very friendly staff! Loved to stop by just to talk -- they helped so much during my time there! Thank you!
Couple who manage facility were amazingly nice and always there to help. Great experience!
EXCEEDS average service.HUGE downfall,When the actual location can`t answer phone,gets transferred and it`s NOT representative of superior quality of service at the Mary Esther cutoff location.
Phil, the owner/operator was most helpful and friendly. The facility is excellent and I feel my storage is secure and accessible to us.
The staff at this facility are excellent.
Very flexible and supportive staff
The people were super friendly and facilities super clean. I was very pleased with my experience and would definetely make them my first call if needing storage again in the future.
The owners were very friendly and helpful. I have already recommended this facility to friends.
Great customer service and always professional!
A wonderful run location. The staff were amazing, I certainly will recommend this location to anyone. I have been a Realtor here many years so I hear the stories. Thank you, Debbie Bell
Totally recommend the it. Thanks
This is by far the best storage facility I have seen. The quality and security of the area is spectacular and even the service by the owners was top notch.
Service was really good!!
Phil Rief did an excellent job from start to finish which is why I chose U-Haul. An asset to your company.
Very friendly owner/operators. A pleasure to do business with!
the office manager and staff were excellent at their jobs.
Other than some minor difficulty with the worn off letter/numbers on the keypads, this is by far the best facility I have used for my storage needs. Thanks Soni and Philip.
Best Uhaul facility in town, hands down! The owners are so helpful and accommodating. They made a normally stressful experience smooth and pleasant. I give this facility my highest recommendation!
Great customer service and also a great facility. I would use them again, if needed.
Good facility and our unit was super clean. only annoyance was that the back gate was broken.
Super easy and fast move-in! Wil was very courteous and friendly.
I`ve used this location on many occasions and have friends who do business there too.We have always been very satisfied with everything.
The staff was very friendly and helpful.
Is really nice to walk in to a office business where people is nice and smile.
Facility was very clean and well maintained. Sonni was very nice and professional
Great customer service, well beyond expectations. Sonny, Phil and the staff are extremely outgoing, friendly, and helpful
Very friendly staff and helpful.
The Staff was VERY HELPFUL in all that we needed. If I ever have to use storage agian it will be with you. Thank You Again, Peg Eckert
Phil is an amazing person and very helpful, we were super happy with our choice, can not be happier, Thanks
You guys where awesome, on the top of my list. Thank you, Dale Wessell
After meeting with Sonny and Phil, I couldn`t imagine working with anyone else. These two are a fantastic business couple and felt like I was working with old friends.
Sonni was fantastic. She is such an asset to this location very nice,accommodating and professional.
I loved using this place. All the staff was nice and would work with me on my payments. I would deffinitly use them again if i needed.
Wonderful storage facility centrally located in Fort Walton Beach.
i have used storage units in serveral states. this facility was by far one of the best. clean units, friendly staff. outside clean restrooms, never seen that before.
Great staff and customer service. She went above and beyond !!! Excellent service and a great sense of humor !!!
Managers were excellent to work with!!
This was better than some of the other Uhaul locations I`ve been to
Phil and Sonni Rief provided our family outstanding service during the 10 months that our household goods were in storage.
No comments... Just thank you for everything :
this is one of cleanest storage facilities I have ever used, and I have had storage units all over the u.s.
Please see ratings given above.
First place I`ll go to meet my future storage needs.
Good people to work with.
Very easy to work with, very accommodating, staff was very professional
Clean place with a friendly staff. Quick service!
Later hours of operation would be helpful, due to regular working hours of people.
Prices were a bit steep, but everything else was great!
Friendly staff safe, easy access.
Very clean, friendly staff
Thanks soo much for your service in helping us keep our household items in a safe, clean storage environment.
Staff was exceptionally helpful and genuinely nice people. Very helpful and prices were much better than similar facility down the road. Thanks guys!
needs a better stepstool systems for the unit i rented . stepstool is hooked to a chain that is impossile to uncoil and reach the unit
Michael was very helpful
Sonni was very helpful and showed us several units. Enjoyed doing business with her.
I came back here because they were so good the first time... they didn`t let me down this time. Once again, this facility and those working there are way above the normal.
Awesome customer service and always with a smile. They went the exttra mile for us!
Very friendly and helpful.
You guys were great and we appreciate everything...will stay in touch. .
Had good service. manager was very freindly and helpful.
Staff very helpful.
I like the management. They were always helpful and friendly.
Phil and Sonny were wonderful I couldn`t have had better service from anybody else.It was just amazing. Best customer service ever and so friendly.
My only complaint is that all units were not climate controlled. Made move in experience less that pleasurable.
Great customer service. Staff was very friendly and helpful
Sonni was very friendly and helpful in handling our truck turn-in and unit rental.
Never had any problems.
Will do business with them again as needed.
The facility was good and the staff were very helpful and kind.
The owners and the other staff were all very friendly and beyond helpful. They remembered my name and personalized my experience. I`m very happy with them.
Great location and service.
I wouldn`t recommend this site b/c of hours and inconvenient lay out of facility. The staff was exceptional
Very pleased overall. The only downfall is no access after 7. Staff is well-trained and friendly. The facility has all you need to help you move
Very helpful and courteous!
All management and staff were very courteous, attentive, helpful, expedient and professional for all my rentals! A special and caring place. -Larry Patsy Thomas
All management and staff were very courteous, attentive, helpful, expedient and professional for all my rentals! A special and caring place.
Sunni, Phil and Michael....excellent help. Would recommend this facility. Outstanding service and very professional! 5 star rating.
Sonni her husband are always professional super friendly. It was a pleasure working with them.
Very professional and friendly staff. They went the extra mile when assisting us. The staff ensured we were provided the best possible customer service possible and with a smile.
The owners/managers and all staff in general are very kind, very friendly, and do their jobs to the best of their abilities. I will from now on always give my reference for this business
Once again, this was exceptionally good for this kind of operation. All of the staff were very friendly and went out of their way to be helpful. The best in the business! I`ll be back.
Sonny and Phil Rief were friendly and went out of their way to insure my rental experience with them was smooth.
Was very pleased to be offered the first month free due to the flooding of our home.
This was the best experience of this kind I have ever had.
We just wanted to say a big thank you for helping our move to Ft. Walton go a lot smoother than expected!
Excellent place to rent from. Many options offered to make it easy for you to rent.
The hallways were well lit. I would have been better to have lights in the individual units. Other than the above mentioned, very well pleased.
Excellent service and staff. I was truly saddened to have to terminate service with the staff. Highly recommend to friends. Very pleased! Good job Rief family!
Kudos to the Reif`s and their excellent facility! Would highly recommend!
I would highly recommend the facility on 395 Mary Ester Cutoff, Sonni and Phil Rief were great to work with. Jams Refermat, unit C396
They did a graeat job. Very friendly staff.
Staff were very helpful and I would recommend them to anyone.
Great staff... Very helpful
Everything you would expect and more
Staff was excellent
They have always treated me with respect and a smile. Place is very clean. Enjoy the experience.
I enjoyed the location and the nice facility. The managers were great and always very helpful. I would highly recommend that facility. I never had any problems. Keep up the great work. Jose van Os
The staff is very friendly and always willing to help.
From the moment i arrived to moving my furniture out everyone was extremely helpful.
Staff was very friendly and helpful. Made me feel very welcomed.
The service was excellent easy access and my things were secure
I was very pleased to find the manager and staff extreamly helpful. I would recommend this facility to friends and family.
Staff was extremely helpful and friendly.
A+++++ ALL staff was extremely courteous and helpful way more so than to be expected nowadays Will use this facility in the future even though it is 30 miles out of my way...
I have no complaints whatsoever.
Very friendly, fast service
this place was awesome! Staff was very professional and helpful! Just what we needed after an exhausting move. Military friendly! Will definitely use this place again.
will be using you again when needed
everyone has been nice and professional every time I have been there. All was very well kept and clean. Makes storage Wars lockers look sad.
Very nice people! Perfect experience
Sonni was exceptionally nice. She goes that extra mile for customers. Very friendly and motivated.
Thanks for all your help. I will definitely recommend my friends and family to you, for all of their storage and uhaul needs.
Overall excellent service and professional staff. Will use this facility again for storage needs.
If we ever have need for a storage unit, we would definitely come back to this one.
great customer service and very clean and friendly. Thanks!
Very professional and accommodating. Will choose this facility again.
The couple who operates the location are excellent!
This is a well polished machine there to serve. ::
The best storage business I`ve ever dealt with, all employees were courteous, Helpfully and knowledgeable. Would highly recommend
To my surprise there had been a water leak in the unit. I had water damage to my property. I was not informed that there was a roof leak. Disappointed!
Staff here was amazing! I broke the door on the elevator and told the guys. They came right out and fixed it. Great people!
I would not recommend using uhaul for storage if you can avoid it.
Sonni Rief was extremely helpful friendly while we evaluated storage options. It was a pleasure to work with her.
The Staff was very friendly
I had a great experience with my storage, the staff was always helpful even when I was out of the country. They handled everything very well. Thank you.
Thank you for your help and kindness!
Everyone did a great job. I was pleased with their excellent customer service.
We sincerely hope the climate controlled units are worth the money. We don`t know how long our stuff will be in storage and we chose this storage facility because it had climate control.
It would be more convenient to have 24 hour access, but there was only one time it was closed when we wanted in and the manager let us in. This facility goes above and beyond to help their customers.
GREAT STAFF AND VERY HELPFUL
The staff where wonderful and I will be recommending them to others when they need to store there belongings and when they need to move.
AN EXCELLENT EXPERIENCE. EVERYONE WAS ESPECIALLY HELPFUL. THIS IS MY FIRST EXPERIENCE WITH MOVING WITH U-Haul AND I WAS VERY IMPRESSED. THANK YOU TO EVERYONE I WORKED WITH.
Overall excellent... But a bit pricey!!! Would have preferred a unit with a wider door and not so deep for better access..
Everyone I dealt with or asked for was very courteous and helpful
I was actually impressed at how well my storage unit was clean. Wil did a great job at helping me find the right size unit for me. Excellent service!
The managers in this facility are absolutely amazing! The managers really went above and beyond to ensure that we were taken care of.
Phil and Sonni are very friendly and helpful. They work to do everything they can to make everyone comfortable and keep things moving even though it is a busy time. They are fantastic.
All went well. Thank you for your service. We will use you again if needed
everything was great
The equipment, facilities, and staff were excellent. The staff bent over backwards to ensure that I was taken care of because of a problem due to my poor planning.
The place was great. I had no problems at all.
The office and waiting area were convienent,clean pleasant.All supplies were easily available the staff couldn`t have been more helpful.
Sonni was very helpful and a delight to work with,
Sonni and Phillip Lief were outstanding and very personable. Excellent facility and clean.
I have rented before with this facility and always have a great experience. The staff is incredible. Thanks, Will Egbers
Agent Sonni was very helpful, efficient, and friendly. Made my business with Uhaul pleasurable .
Sonni and Phil were great! Wonderful customer service. Transition went smoothly and in a timely manner. Will use this UHaul again.
The couple who manage this facility are FANTASTIC people! Very helpful in every way and demonstrate actual concern for the customer. Thank you very much!
Sonni and Phillip Rief are good people.They`ve been very kind to me, and I`ll always be grateful for that.
My family and i are grateful to Will and the uhaul services in Mary Esther Florida!
Sonni Phil are just good people. I have employed many people. They would both be welcome in any company I managed.
Sonni Phil are just good people. I have employed many people. They would both be welcome in any company I managed.
as snowbirds, we needed space for our stay in Florida stuff. the 3 X 3 unit was perfect and priced right
Very friendly and helpful staff. I was surprized at how well they remember you. Great experience.
The staff here are very friendly and helpful. They treat you like a friend. I love the fact they remember you.
Very courteous staff and very nice facility.
The staff at this location was very friendly and very helpful. I would recommend this facility to friends and family.
Outstanding service! The only draw back was the access hours, maybe entending to from 6am to 9pm without charge. Other than that, Sonni was a great customer seevice lady! Would defenitly recommend!
It was a great experience
The last comment i wrote i said i had been with the storage for 21/2 years,its been 1 1/2. And they have the best team ever off maryesther cut-off.I did not have one problem after Bonnie tookover .
We could not have asked for the managers, Phil and Sonni, to have been more professional and courteous!
The managers were very helpful with arranging storage for me and a rental trailer for my daughter.
Staff extremely friendly and helpful
The folks that manage this location are AWESOME!! Very friendly,helpful, knowledgeable.Answered all my questions,gave helpful tips on moving storage.I would highly recommend this U-Haul location.
Thank you Sonni and Phil. I really do appreciate all that you did for me.
nice and clean like i like it.
Staff was very helpful and friendly. Facility was very clean.
The climate-controlled storage was a godsend. We had a 20` truck completely full of possessions and no house! The free storage allowed us to protect the belongings while procuring the perfect home.
very big u-haul business professional
Sonni is GREAT!
The customer service received was excellent and they could not have been more courteous and professional in helping me meet my storage needs. More than happy with the service provided and facility.
Very professional staff ready and willing to meet or exceed your expectations of a storage facility. Keep up the good work!
Very friendly staff.
All worked fine.
Great place to store things long term.
Very convinient place to store my things while my husband was overseas. Appreciated the military discount.
excellent storage faciity and staff
Very helpful staff, very good experience. Will definitely use this facility again if needed.
I have stayed there many times in the past. Always good.
Thank you for everything. If storage is needed in the future I will definitely come back to you all.
very nice person with a German last name, who helped us
The people were very helpful and went out of their way to ensure I was taken care of during my move in and out.
Soni and her husband are dedicated employees and are there to serve their customers. I am in the service business and 120 employees. I know great people when I meet them!
Suggested free month of I used U-Haul to move. Truck clean and ready on schedule. Fuel economy poor.~$475 for some 600 miles.
I loved my experience there. The owners were great!
I was very impressed with the helpfulness and customer service as well as the facility.
The staff was very helpful and made everything easier for us.
I was given 1 month free rental of a U-haul storage unit and met Sonny, the owner. I will send anyone her way- Thanks for confirming that great service still exists!
This particular UHAUL was recommended to me from no less than 2 other people. Reif was very helpful, answered all my questions and always has a good attitude. Would recommend to anyone.
You guys were very friendly and helpful. I`m glad we came to your business to get our storage unit. Your son was very cute and helpful too.
Sonni and Phil were absolutely marvelous, friendly and helpful. They showed us our options, helped us make an appropriate selection and provided the tools we needed to move in.
This is the third time over the years that I have stayed at this facility. There is a reason I always return.
Thanks for the personalized service!
It was during the day , ... Very nice place.
Very professional staff. Very helpful.
Sunny and Philhave been very helpful and accommadating and very,very friendly. I couldn`t ask for anything more!
The facility seemed secure overall but I noticed later in passing that the gate stood open for a long period while rental vehicles were parked by the office which was not very secure.
counter people very helpful and knew their job when asked questions
I wish that I was able to register with my email firstname.lastname@example.org so that I could access my account and pay my monthly fee online.
Very Freindly and Helpful.
Very easy smooth transaction by a very freindly and competent staff.
The staff was very helpful and friendly and answered any questions I had with knowledge. We have rented with this storage facility for several years and will continue to give them our business.
Desk person Deb very helpful and pleasant to work with.
Great experience / customer service
Great place to store you stuff!
I was extremely pleased with the awesome customer service I received!
We were very pleased with the attention to detail, customer service, and friendly staff. Keep up the great work!
The couple who manage the facility were accessible and helpful. They helped lessen the stress of a move!
Everything was just great.
Jimmy showed me the diff options I had and helped find the best storage place for my needs. Jeremy offered me the best lock for my storage, both men were very friendly, helpful and respectful.
Staff was very helpful