3.5 stars out of 21 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The staff was superb,particularly Brandon, the manager. He drove to your sister/child facility at the end of his shift, to show me a particular storage unit, that worked perfectly.
Brandon has done an outstanding job turning This facility around been a customer years We refer a lot of people Thank You longest honest standing employee brought the T in Trust back
The only issue is that this location advertises to be a 24hr access location, and does not tell you that you have to pay extra to be able to use the 24hr access.
Reservation online was sent access code over email code didn`t work called 5 times no one return call. Went to washinaw rd store finally got set to work lost 1 whole day waiting
Manager Brandon is never on site will not return phone calls and has terrible customer service skills and can seem to keep his word for any reason.
Clean and secure. Easy to access. Easy online payments
I was extremely satisfied
It was a few times that I wasn`t happy with the service but overall it was a great experience. If I need a storage unit again I would more than likely use them again.
You should be able to cancel online or over the phone. Requiring you to come in and do it in person is pretty annoying.
Had some trouble with door
Chris was very thorough and got our paper work done for the storage space. He was very friendly and answered all our questions
Although it took a couple of tries, once I got a hold of Chris and Jeff on the phone, I received help that very day.
The customerservice rep said go before 7pm to get cardkey. But it’s NOT a manned station. I called many times with 26` truck waited for a call back. The customer service rep should have informed me.
Storage facility was GREAT!..appreciated easy-to-use access, excellent customer service. Would highly recommend to others. will always be my first choice for all my storage and moving needs.
Had no problems moving in the storage know that you eyed to use main office on Washtenaw for all office duties they have CCT TV everywhere very secure 24hour access is available for$
I cannot put my situation in here because you have a limit!!@!!!!!
Once again, I am angered because I cannot express my disappointment with your system because you only a 200 limit!!!!!!!!!!!!!!!!!!!!!
Horrible experience with the storage facility!
Staff was helpful and courteous.
Nobody is at the facility, so we had to drive across town for the paperwork.Poor communication all around. In short, there was NO space in the facility to store our RV.