4.5 stars out of 161 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
None. It was a pleasant and helpful. They met my needs .
Very good. Thank you
Friendly, helpful staff.
Great experience overall. Small set back was box was bolted and movers had a hard time with it. Box was not ready at time for pick up though I spoke to someone at this location in person prior.
Had my unit for 12 years and not any problems would use them again if I need a storage unit again
Very busy office but the process went quickly, The young man was very courteous and helpful.
no light in the uni
Young man at the front desk was kind and understood how stressful moving can be. He went above and beyond his job duties and helped me look for a hotel. Thank you so much.
Everything was GREAT.
I called ahead and the lady that answered was very helpful. When I arrived she had me in and out and fully informed within 15 mins. Shouldn`t be happier with my experience. Thank you!
Took me 3 hours to leave with my Ubox that I had reserved. Reps had no clue what they were doing. Terrible service.
Amazed by the loaders and the amount of goods they were able to load in the UBox.
Had to pay extra for after hours access.
The storage facility was not climate controlled as advertised. There wasn`t a working light in the unit.Never offered a solution or discount or refund after our complaints. Just sorry.
very helpful staff, went out of their way to assist me, much appreciated
I have been renting a storage unit with U-Haul for over 6.5 years. Everyone has always been friendly and helpful. Especially Mr. Elliot and Ivan. Thanks everyone!
Friendly receptionists, and always willing to assist.
The courtesy dollies were life savers!
You have helpful and friendly staff.
On a Saturday, pls schedule more than 1 employee for the office. The 1 employee was doing a great job faced with so many customers.
Rockell Williams awesome workers
Mathew was always.ys super nice
Ubox was fine. Everything else sucked. Moving Help.com is the worst service EVER. Jtr of okc should be taken off the list.
Awesome staff and extremely helpful with all of our urgent needs.
Matthew provided excellent customer service!
I had two 10x10 units I was renting as a 20x20. Vacated one after 1 year. Repeated contact and no one would help me with billing. Pd for empty unit 2 years. Terrible, terrible customer service.
The uhaul place was good bit the some of the staff was rude and others were nice. Ehen i tryed to call and they say they will call back that was it.
Thank you U haul for taking care of my thing and be very understanding due to my situation....You Guys Rock
Storage unit to high of price
When I asked them to closed my account they did not . I am not paying any more.
I felt very safe having my valuable belonging there. If I ever need a storage again this is where I will be going!
Ramp for u box was bent and warped, had to hammer it open. Was fine otherwise. Very good.
Great service exceptional driver. I am delighted with the U-Box service.
Clean and convenient
The back of the facility was dimly lit, and the extra fee for 24 hr access excessive. It was was secure, and the staff friendly and helpful both in person and on the phone.
Helpful ,friendly staff in person and on the phone . They get you a rental quick with no hassle also their a/c rental facilities were nice n clean.......... Keep up the good work guys
It`s not a big deal for me, but a future customer might not like it...but my storage unit that I am renting does not have any lights. Well it has lights, but they don`t work.
Entire staff was friendly and helpful. Shaddy was especially helpful and explained everything completely. Great experience and would recommend to everyone.
Service was very good, staff were very helpful.
I was not contacted when my U-Box arrived, and the movers were told the box was empty when they went to pick it up. It wasn`t, but they need better organization and communication.
The young man who assisted me was very polite. I don`t remember his name but he had red hair. I appreciated his good service.
They seems to be a great team they are awesome I have fun with them and they do a great job!
My unit didn`t have a light in it for more than a year. Other than that, it was great!
The service was impeccable. I have to say, that with the four employees I dealt with, they were professional, efficient and helpful.
The unit I called to reserve wasn`t the size I needed. I drove my 26` foot truck in and couldn`t unloas because I wasn`t given a 10x15 but two 5x10 and now being charged 40 a day to keep truck
The service was excellent. Will recommend othert to use your storage facilty.
Thank you! I`ll be back in the future!!
My experience on 04/11/2015 at the Northwest Expressway, OKC, OK Facility was Great! U-haul
It wasn`t ready either time I went to pick it up. The staff was incompetent. I would never recommend this to anyone.
Worst storage place ever!! I will tell everyone to stay away from your store go to the 24 hour storage on Memorial!!
My only wish would be that you had a grace period on the due date.
Shadid and staff were wonderful.
It was great
When I arrived with the movers the boxes weren`t ready. They weren`t even cleaned. Old furniture pads were in the boxes plus dirt. We had to wait while the boxes were cleaned and prep.
I would highly recommend this U-Haul Facility to everyone as well as 5 of my own family members. Shaddy, Vonn including the entire staff team members truly care about you as an individual.
Staff was very friendly and helpful.
Dont give them your email. They email u at 1-2 am every few days and it wakes u up. They r rude at the N.W. Expressway store. In OKC! If you are even a day late they barrass the hell out of you.
Shaddy and his staff are professional, friendly, knowledgeable and very helpful. They are quick to respond and very customer service oriented.
Great staff...just need more. The wait to be served was looooong. However once we made it to the counter he was efficient, courteous, methodical and thorough!
Excellent facility, excellent customer service.
the space was over priced
Boxes were delivered 6 days after expected date. No one at store would/could explain to me where boxes were or why late. No follow up from multi employees
Shaddy and the crew did an amazing job ! Lots of energy !
I would use Uhaul any time I have to move. They went out of their way to help us. They were great! Thank you!
The OK location was very helpful. However, my overall experience was less favorable.
Shawn was very helpful. Thank you
Everyone was nice and always helpful. They always went above and beyond.
very friendly staff. everything went very well and i need to get another unit as i already filled one up! thanks
ALL THE GUYS WERE GREAT...VERY VERY SWEET!!! ALWAYS HELPFUL POLITE...
Everyone was helpful.
Twice I had to go find the employees in order to get help in office. They need some sort of signal to let them know that there are customers in the office.
I was feeling tired and cranky and I wasn`t very pleasent to the young man working there. He handled it all very well and was very helpful.
Very nice, and friendly.
Great service. Friendly employees. Great VAlue.
It took almost a month to ship. Dealt with numerous phone calls, hearing multiple excuses for people just not doing their job. I will never use uhaul again
Your staff was excellent and extremely helpful. I have used you several times before and would certainly suggest you to friends.
Box didn`t ship on time, even then was later than quoted date. No one knew where box was for awhile. Kept getting told it would get here next day for several days. See objection.
Great Service. Great People!
Matt or Mathew was very helpful
I want to send the biggest shout to U-Haul I capn`t find words to express my gratitude to the staff at the location and over the phone you have superb customer service.
Rented a storage unit for 1 month and used a rental trailer from this location... Staff was very helpful
The area outside the storage area need repaved, bad!
Two associates were very helpful in setting up our storage needs, unloading our vehicle from the tow dolly and the checking in of our moving truck.
9 out of 10! Great I would use them again!
I have used U-Haul a lot over the past 30 years and never have had a problem. Thank You for your Professionalism
friendly and helpful staff @ both locations.
The staff was friendly, and the facility was clean.
Very good price compared to others in the area
will use again
Very reasonably priced compared to other units in the area.
Staff was VERY friendly/helpful!! Unit was clean! My only complaints: access hours not very convenient, main door was often not completely shut/locked, and units are inconveniently not pro-rated.
all was good and the men was great. stuck to their agreement with no problem.
The rep I spoke with was very friendly and ensured I understood the information that was given.
Several of your service representatives have poor customer service skills. Access times were not convenient
Staff was very friendly I appreciated them taking the time to walk me through the storage facility.
The facility was well light, clean, and secure
Staff was promt and friendly. Everything was explained well.
They were able to get us in and quickly!
Matthew mislead me in believing I was confirmed for a uhaul storage until upon my arrival in Houston, TX. When I arrived in Houston, I did not have a reserved storage unit available.
I just needed it anymore.
I HIGHLY recommend this location to anyone seeking to rent a truck or obtain a storage location.
I am aware it was Memorial Day. However, there was only one person on duty. He handled everything like a pro. I am glad I was in line first. There were 6 people in line behind me.
Fast friendly and good price to keep my things safe.
I have used your facility in the past and that is why I am using it again. The customer service I received now and then was excellent. Thanks so much.
I only moved in and then moved out 8 months later, but the staff was very helpful both times.
would haveliked the building to stay iopen till 9pm
The customer service was excellent when I went to close out my storage unit. Not sure what the guys name was but he made the process quick and easy. Thanks!
Over priced and close to early but the workers was kool
Had a really good experience with uhaul, will definitely use them next time I need a storage unit
They were very helpful.
My experience this time was terrible ...gave me wrong size unit ...then my refund was held 4 days ...had to come back several times, it was overall bad experience ...
I bought the all hours access, but it would have been nice if the facility was open a little later without it. Service was excellent.
Couldn`t ask for more helpful people or a more satisfying experience
access hours are advertised as 24/7 staff stated that access is from 7/7 with entensions $5.00.
well ran,clean and I feel safe with my items there.
Happy my stuff is in a building not behind a fence. An very clean thanks uhaul.
Been here a few differnt times over the years and same result eveytime wonderful crew and a leader that has been here for a long time and has been great. Thanks Shaddy
Uhaul has this down to an art. Our move was so easy thanks to them.
The U-haul store was top notch.
Uhaul of northwest expressway has gone above an beyond what any other retail store has ever done for me. Old fashion customer sevice.THANKS Lisa
I have never used storage before and was worried about it but uhaul was able to make me feel safe about doing it, and went out of there way to do so.
This is my third unit at this store.I have a room for my pharmaceuticals and love the STAFF and Shaddythe manager that I brought all my other units here, very safe and very friendly.
They got me a truck and a storage locker at the same place, that save a lot of time.
The young man at the counter was great he took his time with me a show me all I needed to know and how to get it done.Thanks u-haul of northwest expressway!!!!!
good people who care about the customer, and there time.
I have been to a few locations across the country and this location is by far the best.
Great customer service. My family has always used this location
Also, I am paying $144 a month for a climate controlled unit that is NOT adequately climatized. The internal temperature of my unit was over 90 degrees. This is entirely unacceptable.
was told 2 different times the email address i gave would be 4 EMERGENCYS ONLY yet come to work 2day have THREE emails from uhaul very dissapointed
there was a discrepency on price online stated with insurance for an 8 x 10 was 77.00 total but he charged me 79.00 without insurance. I show that an 8x10 at 69.00 for climate control.
this store was great. the staff was very helpful they got my husban backed up to the room while I did the contract. they even help with a few heavy items.
the move in was very easy the guy behind the counter went over everything with me an how it all worked. Thanks U-haul.
This is a great store...The guy that helped me was very nice. It`s good to know that there are businesses that still believe in great customer service.
The staff was very helpful and friendly. We had a great experience with U-Haul and will use you again in the very near future. Thanks again.
enjoyed all aspects of this location.
just moved in to storage no problems everthing was quick and easy.
got two storage rooms and after the time I spent with the people that work there I am going to bring my other stuff to this location.
staff knew their job and did it well, fast, and friendly.
store was well ran. everyone there knew what they were doing.
quick and know what they are doing.
they showed me every unit an took time to walk me through all my choices. great people everyone that i talked to was a big help. i will be storeing for a long time an glad it is here.
no problems the storage served it`s need.
people were was makes this store great.
they have a great crew very frindely and good people.
had to get a storge quick and you guys were on top of things and got us take care of fast and friendly.
have been at this location a few times and I will travel to come back to this store time and time again
There is still NOT a light source inside the unit. Please have the light installed. Thank you
Would like to see better maintenance of the outside of the building itself.