4 stars out of 314 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Fast and easy service
The lady that dropped off our loaded boxes and picked up was exceptional! Great customer service. Would highly recommend.
The pick-up and the delivery were right on schedule. The staff were friendly and helpful.
They were all very helpful and went above and beyond to help me get my items even though I did not notify them of pickup 24 hours before pickup.
Amanda was excellent! Her customer service and understanding were certainly well appreciated! I would hire her in my office anytime! Dr. Mack
The driver was very friendly and helpful delivering and placing the boxes in convenient spots at my home.
It seems I cannot get anyone to answer a phone call with my questions. Web sight has no updated info on my order. Messages are left and my calls are not returned.
Staff needs to be more educated on the dropoff process for uhaul as well as the unit setup to adhere more efficiency for customers.
This was my 1st time using ubox!! I`m very pleased with the total process.
The local store was fine, but the website and telephone assistance were absolutely horrible. I must have been transferred between 5 and 10 times each time I tried to call.
Store was hard to contact.The national call center twice said they would IM the store have them call me.They didn`t.I finally talked to the store at 7:00am when they opened.
Front end has been great, hopefully back end will be too. We will find out the first weekend of September.
Shipping speed was faster than expected. Thank you!
Very busy. Nice people
So impressed with young driver - smart, organized, informative and efficient.
Thanks for going out of your way to help!
Top of the line service reps ad well the free storage with rental really goes well for me. Thank you, thank you, thanks guys
We loved Cody, he did a great job of loading the boxes!
U-Haul is one of the very best!!!
From PA to Utah, our fully packed Ubox arrived in great condition and we had plenty of courteous service from beginning to end! Thank you to everyone for a job well done!
Kara and Kathy were great!
customer service and order reservation shall be better trained to make instruction clear and understand customer`s need. Each customer has a different situation behind the moving requirements.
They delivered our U-Box early-thank you so much!
I enjoyed how nice the staff was and how easy it was to have dropped off and picked up. We had a little confusion regarding the address, but the person who helped us was very nice and willing to help.
Cara SLC delivered my U-Box. She was fantastic and went above and beyond to answer my questions and make me feel at ease. I would recommend U-Box because of her support.
Excellent experience using U-Haul all the way around
Having a hitch failure driving across country Kiley`s people and Kiley went beyond to offer assistance. I will use uhaul and looking to switch from using PODS to uhaul for my current storage.
Nice staff. Noticed patrons sleeping in unit, and informed staff.
The lady who dropped it off seemed pushy for me to change my pick up date. It would be nice to be given a call saying they`re on the way instead of `I`m at your house`
Uhau love staff were helpful. Used trucks plus u boxes. I would user again.
Staff in both Texas and Utah were very helpful. Uhaul made this move much easier!
It was easy and user friendly.
Between Sue here in NJ and Cathy in Utah this was smooth sailing. Kudos for such great employees!!
Kathy from uhaul who coordinated the delivery was ahead of schedule which was good. Looked at what we had to pack and suggested getting 3 more U-boxes. She then delivered them quickly. She was great!
Great way to move stuff long distances.
The online reservation process and staff in San Juan Capistrano were terrible but delivery by the Salt Lake branch was excellent in all respects
Deliverer was great. Placed the boxes just where they needed to be. Only issue is that some of the boxes are in better shape than others. Door fitment on a couple is quite poor.
miss brown went out of her way for me!
Truck driver did a great job getting through a tiny road to get to our place!
It was smooth.
Boxes came when told and picked up when scheduled
The staff was very helpful. They were able to answer all the questions I had. The manager Kiley and assistant manager Dakota were very thorough and made sure I was well taken care of.
The woman who helped us, Kathy, was efficient, friendly, and went out of her way to help us.
Fit my needs very well!
Both Ubox staff were very professional, respopnsive and had great suggestions on location of boxes etc.
The women who dropped off and picked up the boxes were fantastic. They were especially helpful with equipment and rescheduling. Thanks!
I love my Uhaul location. The staff is helpful and friendly. Kylie is a great manager.
Easy to work with. Was able to schedule delivery around my work schedule. It arrived to its destination early. I will definitely use this service again in the future and recommend it to others.
Jason was awesome. He helped us out so much and made our day
I didn`t know that uhaul had U-boxes until this move. This was very convenient and helped me move across the country. Would highly recommend!
paid extra to have access to move after hours.... was not allowed to move. rented van and rented storage space. Miserable experience
A strong finish to a poor start. The driver didnt want to delever the boxes to us, most likely wanted a long weekend. But after that the staff was great. Boxes are warped and hard to close/lock.
Very helpful - accommodated my storage requests as a drop-in with no reservation.
The staff at here was extremely friendly and helpful. Moving has been very stressful for my family and so we thank you for a wonderful experience!
the service was excellent! couldn`t of been better
General Manager Kiley and all his staff are excellent and a pleasure to deal with. I`m in good hands!!
Meagan was more than helpful. She suggested and brought the fifth box that we thought we might need. She communicated we us and was there at the appointed times. Hope delivery end is as good!
Very friendly helpful. I`m glad I chose this location.
High praise for the kids who work there but Thumbs Down for the Company. I personally feel I got scammed by the company and charges for renting a vehicle
Please show the exact schedule
Staff was really helpful and kind.
Some employees very friendly. Others not so much. Always seem to be understaffed.
Used ubox for move from Michigan to Az so used again for Utah to Az. Helpful and priced right.
You have lost a long time, repeat customer. I have never been so disgusted by the treatment received by John. I am letting ALL of my friends, neighbors and social media know of my experience.
Very convenient and professional. The staff and facility were great. Don`t look anywhere else. Prices where the best I found and convenience was an added bonus
Jason was very helpful and knowledgeable! Very prompt service and courteous! Great experience!
IT provided everything that I needed
I hope the UHaul location on 3900 South will open a few hours early and close a few hours late.
The Salt Lake location never returned phone calls or helped with questions and problems. Got the run around everyday for over a week. Worthless location.
Everytime I have to wait very long time to get service. I see staffs running around but always just one staff at the front desk.
The storage facility was fine, and the young woman who helped me, was great. Your reservation staff, on the other hand all need to go for Drug Alcohol Testing!
Not enough space. Scheduling and delivery of 9 pods was a complete comedy of errors.
Horrible. I demand to be contacted by a manager. Please call 843-384-5253
Boxes were not delivered to the guaranteed delivery location. Haul lost track of them and it took them a very long time to track down my UBoxes. Very poorly handled.
Well staffed, clean, and organized.
great service very easy to do all the things i needed to have done.
Systems were down when we picked up our u-boxes so service was a bit slow, but everybody was nice. A little unorganized but nothing huge.
Have had a storage unit with them for 2 years. Location was excellent and staff is friendly and helpful. Price went up only a couple of dollars. Very safe place.
trying to talk to Kylie since THURS. It`s SAT. Off site rep says He`ll call soon—no call—Said he`d refund me—he didn`t. No communication. If refund is not done by Monday I WILL file formal complaint.
Great service and true to the description!
The staff member was super friendly and helpful.
U-Haul did not have either of my two U-box storage units ready for the movers to pick up on the day of my move causing at least a 2 hour delay. Also, 1 of the U-boxes was damaged upon arrival.
After my experience I opened a complaint. Here is the reference number. Reference id: 1136109 I just seemed like nobody knew what they were doing at this particular facility.
Quick and painless. :
Thank you every staff individual who worked with me in maintaining a secured storage unit for the last two years. I great appreciate everything.
The people I worked with were very good and professional. The only thing I found was long wait times when I called for setting things up.
Megan delivered my U-Box and she was EXTREMELY helpful and accommodating! She made the experience so much smoother and went above and beyond her job to make it easier for me!
Will not be using U-Haul again. Have 2nd floor unit and there is NO elevator in the facility! Very difficult moving items up stairs. Will be using different company to store my furniture.
Awful experience. Ubox was late being dropped off and picked up. Megan the driver should not have a job with you guys she is doing you a disservice.
box was delivered on time and in good condition
This was an awesome experience. The U-Box was far cheaper than other options with better customer service. Just one box fit all our stuff. Loved it.
My overall experience was horrible. For 3 weeks I tried to schedule access to my ubox, I emailed, called multiple times, left messages and no response. When I arrived no record of my appointment.
The services were excellent and the driver/delivery was courteous, professional. A pleasure to do business with.
U Box delivery was 4 hours late and it was impossible to get updates. I had paid labor for this move and it caused a ton of inconvenience. The product is good, but the service delivery is garbage.
Nothing was out of the ordinary.
Good customer service. Plenty of dollies to use. Possessions felt safe and secure for the week I used it. Would recommend this place to anyone moving to SLC from out of state.
made my move very easy affordable--would highly recommend to family friends
Everything was great,would recommend you anytime.Only issue was hours of access to storage.Many of us dont get off work until 6-7,closing storage before 9 or 10 is too early.
Staff was exceptionally helpful and friendly.
Staff in Utah quite friendly and helpful
Everyone was extremely helpful and accommodating to my needs, especially Kiley Brown and Megan Neely. I highly recommend using this location.
There was nothing but problems with the Unboxes and Salt Lake City and Jacksonville NC U-Haul did the best to help solve the problem. Will never use them again or recommend them
Only stayed for 3 months, we were not notified of our storage unit being broken into even after the uhaul rep said it was their lock on our unit. Lost over $10k using uhaul.
It was clean and the staff were friendly
I appreciated that the storage was all indoors, with a big garage door to back a truck into for loading/unloading. Overall, very convenient, and met my needs perfectly.
Each person i came in contact was respectful professional and helpful
The employees were really rude to me i filled way more in the gas tank of the uhaul than what i used and they didnt refund me the ammount i went over and only refunded me 28.50 of the deposit
Special thanks to Megan at the SLC warehouse, who was astonishingly helpful and considerate during a difficult move made necessary by a tragic death. Our experience was flawless.
Megan was AWESOME!!
Clean environment, easy to get to, some nice staff, some not approachable or helpful in anyway.
Salt lake office was outstanding
Worst experience ever. Not due to the staff, who were friendly + helpful, but due to the structure of the company causing many messages to get lost, resulting in too many problems to fit in 200 chars.
Great customer service!!
The young lady that held us was amazing
I can get better overall service for much much cheaper elsewhere especially when they have a sign advertising the exact unit I rented for cheaper but are actually charging a lot lot more.
Best customer service I have ever had!!
Codey, your 3rd party delivery person was great. Great experience. Definatly recommend to anyone.
Very friendly and courteous staff. Extremely helpful!
Extremely convenient having moving trucks and Storage in one place . thank you very much.
I would have been really helpful if access hours were extended later in the evening, till 9pm.
Wow. After 12 years in the military and moving countless times. This place is the worst I have ever seen. Don`t take my word for it. Look at other reviews.
The staff at the Salt Lake City store were fantastic: polite, helpful, enthusiastic, and reliable.
Problem with billing, difficulty paying my bill due to telephone problems outside calls going in wouldn`t connect due to connection problems and staff didn`t know how to make UBox transactions.
Uhaul was great every step of the way. I was extremely weary of the whole process, but the box arrived on time with nothing damaged. Total breeze!
The staff always went above and beyond to help me. They were pleasant and fun to dal with. I`ll miss them.
Not worth the damage- will never use again!
extremely difficult to contact Haul store directly.shuffled 5 times to 5 different call centers. I simply wanted to confirm my movers picking up the boxes.
True convenience, I got everything done in one place, the truck and the storage. Worked out very nicely
Left several messages for this site but none were ever returned.
Employees are morons.
It was pleasant. In an unpleasant situation.
I had a storage unit on the 2nd floor and it was hard hauling stuff up the stairs. It would be nice if you had an elevator.
A gunshot to the head would be a better recommendation than using this facility.
Worthless staff! Horribly useless! Should all be gathered together and fired! Disgusted! Filed a complaint with a moron stated I`d be called apparently, she got that information out of her ass.
I had a great experience with uhaul! Thanks Paul and stephen!!!
Your Provo office doesn`t know the system
Completion of a good job!
The unit I was promised was not available. The roll up door to the warehouse was broken and delayed our project. It also has a big gap with the concrete at the bottom.
Every one at u haul as well as the central u haul customer service people did their best to help. Thank you to all
The only issue i had was the access hours. Closing at 7pm makes it difficult to get to the unit after work. Other than that it was great
Your on line account set up doesn`t work
great, easy experience
Kiley and Kara were extremely helpful. Definitely suggest this location for all Uhaul truck and storage needs. It`s definitely mine location of choice from now on
Everything you did for us was great. P.S. I left my green handle broom in your storage area, will try to come by 3/7 to get it. Thanks again.
The parking lot had very little parking and always full.
The service exceeded my expectations.
Only issue was the access, a couple times I needed in around 9pm and it was closed.
Need to figure out a phone system that allows the customer service representatives to schedule pickups and deliveries because the store people are never available because they are operating.
I really appreciated the staff and the service at this U-haul location. This is the only location I have dealt with that has made me want to return to use Uhaul.
The service provider was patient and helpful
My name is Carol Miller. I was the one it was delivered to and I prepaid for it. All good except they tried to charge an extra $90 for the trailer. That was NOT OK.
Extremely under staffed. The general manager Donovan was completely useless downright rude. It wasn`t until I spoke to the owner that any solution regarding my pick up was resolved.
Only one complaint. Unable to access the building for convenient loading or unloading of storage unit because of the location of wooden storage boxes.
Need to answer your own phone.
Had to call the location 4 times to tell them I don`t have a unit with them anymore. Annoying and poor customer service. It`s been over a month-still dealing with their lack of attention to detail.
I had a terrible time getting in contact with the store manager, because of an issue. I called on numerous occasions, and left multiple instant messages, and the manager never called back, not once.
The storage itself was great. Each time I went, I had to wait at least 15 minutes to be helped for anything. The staff was not the greatest at customer service.
Short staffed some were poorly trained on the computer programs.
Everyone of them were went above and beyond, best u haul I`ve ever been to, except one thing, a lift to the second floor would nice on the storage units
I noticed that the storage units only have fencing to cover the tops of the storage units on the second floor. Is that really secure???
It is a great secure location. But actually unloading into the storage units is very clustered due to all the storage containers. Otherwise it is a very friendly place.
I used this storage to stage my move out of state. Staff was always friendly and helpful to any needs I had in my storage and moving process.
Unit door broke.very hard to open.tried to fix for 1+ hr.had to leave had plans.Needs fixed.STINKS BACK THERE,clean drainage ditch.wanted to puke everytime I was there.
It would be nice to have lights in the storage units
Quick, easy, and friendly service.
closing at 7 pm seems too early.
Felt secure here and that access was easy
the customer service was great each time I came in
UBox was clean and had the materials inside that was needed.
Just what I needed.
WTF is up with the smell. Is there a sewer leak or did something die in one of those u boxes? Additionally, Paul was awesome! 200 character limit hmm
Reserved online. Uhaul computer system was down on the day of pickup, but everything still worked out smoothly.
Always seemed to have a long wait time.
Ubox was in great condition and prep`d with materials needed!
For unknown reasons, the central computer did not bill me for the U-Box, so it sat for two days in Salt Lake before shipping. Situation was quickly resolved by Dillon at U-Haul Salt Lake.
I left with no questions unanswered.
Prices were very high, and I never had a secure or owner lock put on my unit when they said they would.
The trailer was twisted to the point I couldn`t latch the door shut while the U-box was on it and opening the door door over the ramp was nearly impossible due to the trailer being so out of whack.
everyone was very helpful and the storage was well presented
The store room was a bit crowded
I was sent an email from the Plano location telling me I have unreturned equipment. I hope that this location here in Salt Lake, documented my return on 1/23/14 of the tow dolly.
Unfortunately this location is difficult to get to. Access to the rooms even the outside ones is tight and makes loading and unloading unpleasant.
The staff was very helpful. Although there were a few bumps with the service, overall I was satisfied.
I scheduled a 9:00am pickup and it took an hour for the ubox to be prepared. The inside of the box had left over paper from a previous move. The outside workers were very slow.
They were not able to get my box checked in and sent as soon as they had promised, did not return calls in a timely manner.
i wont go any where else..
this was a great find. and I`m glad your web site crashed so I could talk to a human and find out even more options.
Your staff was accommodating and friendly. They went above and beyond to assist me. Thank you, I would recommend to anyone. Your staff made this shipping option a great value.
I liked the convenience.It was temperature controlled so my ceramics never got cold that they would break. I high recommend U-Haul for their trucks and storage.*****
storage units not close to access. Was offered TWO unit to meet space needs due to lack of larger unit. Having to mount stairs with heavy fur nature is not easy.
weekend could be longer hours.
The only thing that I would have changed would be the little bit of dust that accumulated over 2 years, which doesn`t matter! But all-in-all it was a great experience!
Awful, awful, awful. It`s a racket. They don`t deliver the box and instead bill for storage. They won`t let you collect your box when you want, then charge even more for storage. Did I saw awful?
Everything went well. Thanks.
The staff were excellent and went out of their way to be helpful.
I called *twice* the day before I came to pick up my U-Box and I *still* had to wait over an hour for the staff to bring it to the front of the loading dock.
We didn`t end up using the ubox. We rented a truck instead.
Mike waived my late fees and when I vacated the storage unit and accidently left some items behind, he had them shipped to me in California...above and beyond all expectations. Great experience.
An accurate description of what happened with SL Uhaul, needs more than 200 characters to write. Dayton Uhaul: excellent, Odgen Uhaul: excellent, SL: poor.
I waited DAYS for a return phone call regarding questions about my delivery. I had to have an independent person deliver my u-boxes. U-Haul was 3 weeks out. It was a disappointing experience.
I scheduled my pick up for a Monday morning at 7am and had to wait for an hour even though the pick up was confirmed via email. The team that was working admitted fault on the store`s part.
We have been exceptionally pleased with how U-Haul has treated us - being understanding of our needs as an individual family - this is a rarity these days, especially among big, corporate entities.
Great Customer Service and adaptations to solve moving and storage problems. If you could lower storage prices, i would be thrilled and go ape-shit.
Delivery to the new address was difficult to schedule. And pick up of empty boxes took days
Definitely the least expensive and easiest way to ship household goods.
Uhaul staff in SLC dont care about the costumers, are rude and dont know how to do their job at all. Only Paul and Mike were helpful,however I wont never ever recommend or use Uhaul services again.
We are very happy with the ease, friendliness, and speed of the overall experience.
Very disappointed w/ how much I had to do due to Uhauls negligence and unresponsiveness. After involving the district mngr, I received only a $30 credit for my expenditures - very poor service!
Once I made it to your location everyone was super polite and accommodating. The staff went out of their way to listen and make it right. I would personally like to thank the Store Manager
Worst experience I have had moving. I will never use Uhaul again and I am going to be moving many times in the next 3 years as well as many of my friends. There is not enough room to explain.
Very clean and easy to get into.
We were helped by knowledgeable employees. One of the times we visited, the wait was very long.
had to pay movers 3 times, nobody delivered first, second they couldn`t get all my boxes out of the warehouse due to small warehouse and all boxes piled in. nobody answers the phone.
It took 6 straight days of calling and e-mailing to get anyone to help me set up shipping. Then they got shipped to the wrong city. I still don`t have them.
U-Box service is not managed well. 1.U-Boxes were not ready for pick up as scheduled. 2. They overcharged me twice for delivery So make sure you read a screen before you swipe your card
I was told it would be ready for pickup and they didn`t have it ready and didn`t have a trailer for me ans sent me to get one from a different store. I`ll never use this service again.
It was great we`ll definitely do business in the future
It perfectly met my needs
Great customer service from the manager - Michael Kemp. He fixed the issue another location caused and helped smooth over the bad experience.
wow- this is a great service. I`d recommend to anyone as an alternative to renting a big truck one-way or hiring a moving company
I was told that I could load my u-box at the facility, but that wasn`t the case and my u-box had to be transferred to another location. Once we arrived at the second location the service was fine.
You need more space on one level. Climbing stairs suck.
Waited over an hour from the time I got to the counter for them to get my equipment together with a reservation Very, very disappointed!
We were exhausted when we showed up and they helped us every step of the way. Your staff at this facility is fantastic!!!
Waited 1 month for U-Box delivery, spoke to several U-Haul reps about the delayed shipment with no resolution to the problem. Box arrived broken. Worst service I have ever received anywhere.
The latch where you put your lock fell off - we had to drill it back on before putting the lock on so we didn`t feet like it was secure. The staff were very unhelpful and unfriendly.
Very friendly and clean. Feel very safe leaving my stuff there.
1. Very difficult to speak w/ someone from the location 2. no wt ticket provided despite specific request 3. Never received the call I was promised to address my complaint.
It was great, the staff was more than accomedating
All of the employees were very attentive and friendly. I`ve used several storage companies in the past and this has been the best experience by far.
Sorry 200 characters isn`t enough to explain the major problems uhaul cause me with this move!!!!!!!!!!!!
They were very busy and yet maintained a pleasent experience showing patience and taking time to explain all of the procedures to use the self storage units. Thank you.
Very nice and helpful staff. The place was really clean and I had no problem storing my stuff there.
Everything was ok.
garbage service. no attention to detail. box shipped late.
terrible service, lost box shipped late. atrocious service for the money. no coordination.
Steve was very helpful with assisting and arranging my furniture and tying down articles.
Cant able to track it.....horrible exp
Some staff were very helpful, others not all all.
Mike and the staff were great. I appreciate all they did getting us moved.
Any time I have needed assistance, or setting up a reservation, the staff has always been helpful and courteous. My questions have always been answered.
If not for the great help from your agent, Mark, my move would not have been anywhere near as successful as it went. Thanks to all of the agents that assisted me there.
Aly Rhines manager was the only good thing about my experience. She was very helpful and friendly. U-Haul made many mistakes and lied to me many times before I got to Utah.
The staff at the Salt Lake facility was great. They were beyond helpful and friendly. They made up for the horrible experience that I had when renting my trailer in Wisconsin.
Have box ready to hook up to truck and loaded on the trailer at set time.
Flexable with scheduling truck, and clean storage area.
It was good, the manager is nice and helpful. When leaving the asst manager was helpful also
U Haul in el cajon, ca was very helpful with my move. the u haul in Salt lake city, ut made it very easy to get my belongings to my residence. Thank you
I loved your facility with this one exception: on several occasions I had to wait in line for *your* orange key to get into my locker for long periods up to 20 minutes. I think that`s unacceptable.
Worst experience ever!never been treated so bad in my life. 600$ of hidden charges and totally misleading promises. I will NEVER use Uhaul ever again and will be sure to tell everyone not to as well!
With the new management, things are better.
it was a good experience
Everything was great. Happy that I could rent it on a Sunday.
The people were Great!Helpful, friendly,polite very professional. I will HIGHLY reccommend this facility :-MJ
Thank you for keeping my things safe and easy to access over the past several months. The staff was always helpful and courteous.
The box was rotting.My items arrived smelling of mildew.the box was not ready.I was upset and frustrated and expressed my feelings to the staff.I received no apology or recognition of the mistake.
i had very positive experience. i would use u haul in the future.
One of the worse experience with a company. Does not take responsibility for wrongful actions. No courteous or polite.
Hours closed too early. Very congested and is hard to move anything in or out. Had to go back and forth to open the entrance door to leave or come in. Double locks which also was inconvenient
The lines were kind of hard to get though sometimes... and it smelled weird...
Excellent customer service.
Staff unaware they received box. Telephone system abysmal. Wasted hours trying to communicate. Nearly impossible to make contact with anyone who can actually assist customer.
Even in the summer heat, the things in my unit stayed cool. I had a long wait at the counter a few times, need an express line for people who just need a security key or to open the garage door.
The location was difficult to get ahold of. There is a lack of communication accountability between Ubox, call center, and the location. The undue stress made my move harder than it should’ve been.
The trailer hire and storage were both to my satisfaction.
Shipping took 4 weeks + cost 2200$ instead of 10 days + 900$ that we were told by Quebec manager. We called/email him 30 times, he almost never answered, only to tell us he`d call back, and never did.
Everything looked good. Staff was courteous, helpful, and pleasant.
Great experience. A little expensive but worth the hassle free move.
All my storage stinks and I lost alot of non food related storage. Please don`t contact.
Extremely frustrating to not know when the box will be at the final destination. NEED A TRACKING SYSTEM!!!
People were very friendly and helpful. Easy access. When my stay was co Posted. Very simple to close unit
NEVER USE UBOX. IT WAS THE WORST MOVING EXPERIENCE OF MY LIFE. THEY USE A THIRD PARTY SHIPPER AND NO ONE AT UHAUL WOULD TELL ME WHERE IT WAS OR WHEN IT WOULD SHOW UP. AND IT WAS LATE. DISASTER.
My Experiance with uhaul has never been worse!
Friendly and accomodating. Great site and location.
We had a horrible experience in billing. The office could not seem to link our checks to our account. Dealt with it for 4 months.
My Ubox was clean. The integrity of the lock was compromised because the latch was overscrewed into the wood. But the manager rectified it by adding more screws to the secure the latch.
Service was good. Thank you.
Service was great. Those loading and unloading boxes from my trailer were outstanding.
I rented a storage unit here for a long time, as well as uhaul trucks. These people are great- highly recommended!
Box delivered to wrong location. Staff more than an hour late getting it ready - despite 2 days notice. Picked up within 30 days, but charged for extra month. Worst UHaul experience ever.
Fast Eddy and his team did a great job. Their attitude is positive and always friendly. Thank you for all your help, and... Have a terrific week!
I was very please with the customer service as well as the facility itself.
This is the second time we have used u-box and the third time we have used u-haul to move and we would definitely use them again!
The people at the facility were friendly and helpful. I felt like my belongings were secure however, it was pretty expensive.
The store was very busy but when it came to my turn in line manager Eddie Visich answered all my questions and gave me the full tour. Very well maintained facility. A++++
Good help when it was needed!
only issue is that i wish it was 24/7. it would be more convinient.