4.5 stars out of 143 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
200 characters does not even begin to allow me express my disappointment and frustration with this company.
The rat trap in the storage unit was a bit off-puting
Great customer service, very satisfied with renting it there.
Very helpful in spite of storm problems and computer information conflicts with office records.
The electronic access was not working correctly.
Overall great people and clean restrooms.
Great service and people. Actually have pride in their work and treat clients with respect.
Very nice experience!! Love the carts too!!
Canyon at the Orchard St. location in Boise was one of the most helpful customer service employees I have ever come in contact with.
was very professional and knowledgeable. He was the only one at the counter and he had three people waiting to be helped on, but he acknowledged all of us and was very pleasant.
Very professional, friendly and helpful staff.
I had a good experience but sure your storage unit were a little cheaper
overall well done and storage was available
Keshia White was extremely helpful, knowledge, and thorough
Crystal scheduled the U-Box rental and was knowledgeable and efficient. She was great handling the truck and forklift when she delivered and picked up the box. She does it all! Thanks you Crystal.
The level of service was excellent and the storage unit building is very secure, well lit and is perfect for our storage needs.
Ray Lutz helped me on a busy Friday. It was chaotic, but he stayed cool and kind, rolling with the hiccups instead of letting them change his mood.
Very helpful and friendly staff
The staff at Boise,ID. Orchard location was Excellent. Please inform them of their Awesome ability knowledge. Thanks, sincerely, Alessandro Family
Very friendly and helpful.
Very friendly and helpful staff!
Customer service horrible. An hour wait and icy parking lot. Stinky unit
The staff was great and helpful. I`m glad I chose uhaul.
Raymond and Kelsey were professional and most helpful.
The storage facility itself is new and nice. The lady who helped us was very nice and helpful but appeared to need a bit more training.
Access to the unit was a hassle and inconvenient. Was disappointed in the short notice of transfer and the increase of cost for a smaller unit.
Straps should have been double checked but I appreciate the efficiency of the staff
Very helpful and friendly.
The service was very good. I would prefer that the storage was open 24 hours, but the hours are somewhat reasonable.
Friendly and helpful staff, severely undermanned. There was a long line behind me who waited a long time to get what they needed.
I was paying movers by the hr, we wasted 2 hrs sitting on-site waiting for our boxes. The boxes should have been waiting for me. The midday crew was scattered, understaffed, and did not deliver.
Two out of four boxes were not in very good shape. On one of the boxes a mobile repair man came out to service it. He was very nice and thorough in his work.
People were always more than happy to help,asked if I needed anything and are very friendly and courteous.
very good help, suggestions, assistance and friendly people
The folks at U-Haul storage on Orchard Street were very accommodating to our needs and flexible. Great people to deal with - thanks.
Thanks guy`s I appreciate for your help and how you welcomed me thanks a lot
The box is great! The girl was rude, couldn`t use her computer or lift the trailer onto the hitch *left the stand on the trailer down*. She asked if I *really* needed a receipt she didn`t know how
Went very fast for checking in and renting a unit. Thank you
Excellent team. Have always had superior service!! Have told coworkers, friends, and family many times of about how this location has goNE a hove and beyond my expectations. Thank you!
Very responsive to our needs!
Not happy with the experience I`ve had with this location thus far. If you want more information you have my reservation number which if looked up will have my phone number...
I can not say enough about the personnel and the service that we received from The folks at Orchard St. U-HAUL. Thank You.
The storage facility was clean and well-maintained. The office staff were polite and helpful. They willingly assisted with issues related to the storage unit.
The staff was great,Kasey, Marshall and a fabulous young lady Gave 110% to help us.I can not say enough about those young people.THANK YOU,
No one was trained to check out a ubox and Keisha was insulting and horrible to work with. It was not my fault her staff was not trained properly. Everyone else was great.
The staff at this location was very knowledgeable and helpful. I was scheduled to drop off at another location but they took care of me without issue.
Customer service was touch and go ..the manager and most of the male staff were helpful and courteous but wouldn`t say the same for others.
I found the extra $10 a month for 24 hour access a bit unnecessary. I was treated well and fairly. Thank you.
Overcharged 2 mnths in a row. Charged a late fee despite paying the same day the fee was issued. Ovrchrgd following month while bill was on autopay I would like the money back that I was overcharged
The staff were very helpful.
I rented the unit from out of town and did not realize it was on a second floor and only accessible from stairs. Should have been told that.Office staff excellent!
The best recommendation for this experience is the helpful staff.
Upstairs and no elevator.
MY review is a bit longer than 200 characters apparently you guys don`t want much detail, so I have linked it here: http://bit.ly/1Kb4vPD
I have dealt with this U-Haul location on several occasions and have never been the least bit disappointed. This time was no exception. Kudos!!
The Orchard Street location was amazing. Casey was very accommodating and helpful. If I had worked with this location from the beginning, I am positive I would recommend the UBox to others.
Staff didn`t seem friendly
The staff was wonderful to work with. But the manager is a self absorbed hag. Very unpolite and rude.
Over all experience with U-Haul was great. Only difficulty or negative experience was with the call centre. Not being at facility made their job more difficult.
Ubox is a cost effective way to move stuff. I would highly recommend professional movers since they can pack box tightly so fit in more stuff.
The unit met all our expectations.
Very friendly, helpful people!
I hired a moving help provider from the U Haul web site. They delivered the U-Box loaded every thing in it. It was a very easy and stress free move. Richard from IT`S TIME 2 MOVE did a fantastic job.
My stuff was almost a week late and when it arrived it was soaking wet. Your customer service and computer systems are terrible. I will never use your company again.
Keisha was outstanding in handling a rental request from out of town and letting me know immediately when it was completed. For customer service she gets an A+++
Compared to other storage units I have used this was the most inconvenient. Requirement for a disk lock and insurance were not explained at reservation. Those were 500 miles away
Very Clean Facilities. The staffs are very polite and helpful.
Felt like a bait and switch, very disappointed!
Everyone was nice and very helpful.
All employees were awesome especially the Manager. Thanks
Excellent customer service by Kendra and all of her staff!
I did not have a good experience with Keisha White. For a general manager that she can`t lead by example and give good customer service. Because of her, I immediately closed my unit that day.
Overpriced, no offer for a prorated return after paying for an entire month then totally moving out 7 days later, i am a bit underwhelmed by the customer service.
We`ll most likely be back next year when BSU ends Spring 2015 school year.
The workers are very helpful and nice. Everyone of the employees have great service and the general manager is very good to work with.
Res was froze making me unable to unload. No one at store tried helping. Worst exp ever!!!
I was told that there was 24 hour access, then when we showed up they were closed, also I could drive up to the storage unit, and we could not. Not a happy customer. Need to train your people better
What a great hard working team. They are always so friendly and personable. Even in the high heat, they are still smiling and going above and beyond to meet your needs. Thank you.
No call 24/48 like reservation said. Had to wait to get clean box after being told it would be ready. Loading box was sandy/dirty, got my stuff dirty. Two weeks after loading box still not @ location.
I did not have a good experience after a highly stressful move.
Staff were helpful available.
One location made me drive 45mins 4 times because they wouldn`t let me rent a 2 box trailer. The other location I couldn`t get a hold of the people who handle the uboxes.
VERY UNHAPPY. I could say so much but surprise!!! Your comments won`t let me. Will never use this company again. Nor will my friends, family or co-workers. The staff was nice, U Haul, SUCKS
Great experience in a trying situation! Thanks again!
Folks at U-Haul were very helpful to me in our recent rental.
Keisha and her staff are very friendly and helpful. The U-Haul equipment was in great shape, no problems.
there were problems getting into the unit
Staff is constantly moving and very helpful.
Reserved a unit something happen my name was removed so had to rent a different unit.
I wish it had extended hours past nine. Outside to that, a friendly and hard working staff.
Great overall service. Sometimes wish access were available 24/7, but was usually able to make their office hours work well enough.
Next time I would use the metal box. The metal seems sturdier and no slivers. Shipping took less time than was quoted. Great customer service on both ends..!
Easy to unload
Thanks for the past two years of storage service.
The staff here is excellent but the prices are too high. My rates went up twice in one year.
Checked in and out quick --Cool
Best storage value in town at under $30 per month for a 4 X 4 storage unit. Sign up was easy and straightforward and the staff was quite friendly and helpful.
Took to long to get key to heated units when I went in to the counter, some employees rude
The storage space was upstairs and there was no lift/elevator to help move bigger items. Also there was no lighting in the unit itself.
The storage facility was fine overall, but our unit was up very steep stairs and hard to access. Also, the automatic lights turned off frequently and it made the whole experience more difficult.
good service friendly staff
the unit was good
I have nothing to say at this time.
Very pleased with staff helpfulness.
Call me. Louis 7605216863
expensive and the storage unit was a joke
Kris was extremely helpful and informative.
The staff was very helpful, but moving my things into storage would have been much easier if the bay doors in front of my storage unit opened
Easy access. Safe. Roomy.
The renting of the trailer was excellent. The storage unit in Boise had some issues. wrong size, hard to get to, and billing problems.
I have had a good experience with the U-haul company I used.
This location was awesome! So friendly and helpful. Was a nice experience after the terrible service I received when I called the 800 number.
I don`t like that the there is chicken wire instead of a solid ceiling over the units. Also my name was spelled incorrectly in the database.
everyone was helpful and well informed
Out of Denver in a couple of weeks and moving goods in No. 601 on. Everyone there was real helpful, and station was well lit.
Access was horrible. Tried calling twice on Saturday and got no answer. When we finally got thru to the answering service they rudely hung up on us. I hate Uhaul. Your system is flawed!
I was expecting a POD or similar quality. I felt the wooden box was primitive and not that great.
GM of the location was absolutely phenomenal and understands excellence in customer service. Keep up the great work!
Outstanding service, thank you
The storage facility is poorly arranged. It is in a tight space. I rented a large storage unit. It was very difficult to back the trailer into position. Very VERY poor layout.
customer service was very disappointing. I waited far too long just to check in, and was ignored regarding my reservation of a unit.
The staff was always very nice, althought sometimes they could use more people in the office, so I could get my key to get into the building. Otherwise, I was very happy with everything
I would use this facility again.
Very pleased with the condition of the storage room, ease of access and help from staff
Both the experience I had in renting the uhaul from San Diego, and the delivery experience in Boise were excellent. Thank you so much!
Later hours on the weekends would have been nice to access my storage units
changed price up by about 40 percent
Great Staff !!!
Everyone was so helpful!
Worked out well
They were very friendly and answered all our questions. I would recommend them to anyone.
Good customer service.
Great service, the only complaint I have is it took a while before I was able to get help. Other than that staff was very helpful, and area was clean and well kept.
I have dealt with U Haul in three diffirent states TX,AZ, and ID and this location and the staff working there have to be best so far,bar none! Thankyou David Porter
The only thing that could have been better is if a smaller sized unit was available in the climate controlled building.