4 stars out of 149 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
San Bernardino was awesome to work with. They went out of their way to help us. Special kudos to Casandra and Leylasp?. Thank you!!!!
Leila, in San Bernardino, goes above and beyond as she manages the Ubox function at this location. Her actions show that she truly enjoys her position and taking care of customers.
I was not given the unit I reserved for $74, I was given another unit for $89. Bait and switch is what happened.
I had the u-box in my new address for about 2 weeks and all my furnitures are in good condition.
She was a little early, which is ok with me and she very professional and friendly.
I just wish you were able to keep my delivery date at the destination the same as when I placed the order. 4 days later than what was `guaranteed` at first is a disappointing.
Each person who has helped us have been exceptional, customer service is top of the line. Thank you for creating an environment for people to thrive.
Delivery personnel did a great job and was very friendly and professional.
I enjoyed driving the new box vans
Convenient and accessible, friendly staff.
Driver was very helpful knowledgable and friendly
I didnt use this facility, but was billed for rent. Maybe my U boxes passed through when they were shipped from WA to AZ. We had a charge at another facility too.
Leila was professional, courteous and helpful. Excellent service that is greatly appreciated.
The owner was very helpful... I would definitely recommend this location...
The boxes are unsafe with over 20 nails sticking out of them. The door hinge has a screw stripped and doesn`t seem to be very protective of weather, sunlight coming through.
I have rented storage space from other companies in the past, but U-Haul is the best I have ever experienced.
Units were supposed to be delivered on Saturday 3/25/2017 by 12:00 noon and I didn`t receive them until Sunday 3/26/2017 at 1800 hours. I lost all of my moving help for the day because it was so late!
So far so good... Will have a better idea of the total experience when it`s over.
I had a great time storing with U-HAUL
call center said could pay at my final destination,driver expected payment call center said my furniture dollie would be delivered with the box, drivers do not deliver dollies either.
Wish I would have know the Unit was on the second floor,with no elevator,before arrival.I`m getting too old `lugging` heavy boxes up and down stairs.Thank God,flat cars available on both levels!
The facility was not properly staffed
Driver very fast and efficient.
This U-Haul U-Box storage location needs an overhaul of the staff. They are inefficient and Gloria, the office staff has a bad attitude.
Driver was very professional and helpful.
box had a broken latch. Had to keep calling for status. Delivered sundown. Lost whole day. Supp. to be picked up on Sat., Not until Tues. had arr. with landlord to have boxes there day past-tenancy
10/10 i received my box early and the contents in perfect condition
The u box is much smaller than advertised. It said I could put 1 and a half bedrooms worth of furniture in one. Ha. I barely got half that amount in the box.
The drop off woman was very nice and professional. I had to repair one of the boxes door. The pickup driver did not have enough experience to be put in charge of peoples belongings.
Good service considering the amount of staffing available, but in order for it to be even better I think having a few more associates working there would be beneficial
came 20 mins past closing had a truck full of stuff with no storage left the truck there next day manager worked with me waived the day I left excited I was feeling down before I went in the next day
Thank you for secured storage for these many years/ staff excellent and very helpfull only reason for vacating unit was increasing pricing
The staff was always courteous help. The manager, David P seemed to go out of his way to make sure that the customers were happy before they left. Always smiling, helpful, offering assistance kind.
The staff person who dropped off and picked up our U-Box Travis Newman was friendly, professional, and really helpful.
Very helpful staff. Friendly and personable.
David the manager is awesome! He made my move in easy and stress free. Definitely a great facility to storage your stuff.
David is the best manager in the 21+ years. I moved out because I had water damage to a family heirloom that cannot be fixed/replaced. More care needs to be given to repairs.
Great experience....a nervous 2 weeks, but all turned out fine!! I recommend Ubox for long distance!
Thank you guys
Thank you guys
Thank u for taking great care of my things while in storage. I`m very pleased with the staff at uhaul for going the extra step in making this experience very stress free. Thanks again. 128077
This is an excellently managed facility. And the card swipe access made it greater. Also, the availability of carts during moving in and out was a welcome sight.
Cassandra was awesome and informative. She was prompt and able to answer all our questions.
David and Kassandra were a delight to work with, both were very knowledgeable and professional
Keep up the good work.
Professional establishment. Friendly and helpful staff clean buildings safe easy access Reasonable rates I would recommend this business to my friends!
I am glad that I chose this particular location. The staff was very helpful and friendly. They made a very stressful time much easier to handle.
Everything went smooth from start to finish from arriving to leaving. The staff was very helpful especially Taylor. I am very satisfied.
The U-box lady was great to deal with and very knowledgeable as was all your employees
every thing was good.
I felt as if my transaction was handled in a friendly professional manner
very efficient and friendly.
Facility was clean and we314l maintained. Taylor was extremely helpful in finding me a storage size to accommodate my needs.
The guy that helped me,Taylor I give him a triple A. his customer service was top notch.
I didn`t rate it excellent because inside of the units it was not lighted up and was a very big inconvenience to me.
Tamara and Michelle helped me out on short notice. I needed a extra box with a few hours notice and they delivered. Very professional and very helpful.
Everything and everyone went above and beyond from move-in to move-out.
Im very satisfied with the service and the staff was very friendly Taylor Cole was indeed helpful should hire more people like him with great attitude : thank you so much for your service
My experience was good and stress free, everyone was friendly and helpful
Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.
Staff was helpful.
The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.
They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.
Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.
The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .
David was extremely helpful. Without him or move would`ve been much more difficult.
Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.
Very friendly and willing to help.
The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.
I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.
Thanks for the help
Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all
No comment at this time.
Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.
David and Ro are the awesome ppl always going the extra mile with A smile
The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!
Service was great David and Lorenzo gave awesome customer service.
Not much to say just thank you for being there
The staff was very polite and helpful and the facilities were clean and neat.
They was very fast about doing things. Very nice well clean.
I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.
Having two locks is a little inconvenient at times, however it does give me a sense of security.
U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.
all was great
Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.
All staff members where helpfull and friendley.
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Much more convenient than the other POD company. Thanks.
It was very clean and the worker`s were very helpful and friendly..
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
good value wish you provided locks
The manager is extremely helpful.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
it was ok
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
did not help at all.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful. Thanks! J.R.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
Thor was very helpful
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.