4.5 stars out of 128 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Fabulous customer service as usual.
Staff wasn`t helpful and I was in and out very quickly and happy with the experience.
UHaul called me a day before the moving date about a problem withI the mover. There was an internal Uhaul miscommunication, but it got me stressed and I spent an hour trying to troubleshoot it myself.
Your employee was very helpful and scheduled everything for me.
The delivery service was excellent! Very clean, professional, and friendly.
Your staff who assisted me was exceptional and well informed
good all around.
The staff at the Garey Ave store are outstanding.
have been here several times and am happy with the service
The staff was very nice and helpful.
Great customer service So very satisfied with all the help. Need a pay raise helping this company look very good. Salute
Should listen more to the customer`s estimate of what they need.
One of my container was left behind and I had to wait for 2 weeks.At first I was charged again for the shipment and when contacted manager removed the charge.
Overall happy. There were some issues during the delivery: system kept replicating my order = confusion, ended up with 3 orders in system. Pomona manager also seems overworked. However, all was fixed
Marco and his team were great.
Clean facility, friendly staff.
They were nice and customer oriented.
The staff at this location were friend and informative, very helpful..... Keep up the good work
No additional comments.
dsiegel92@gmail emailed me about getting my emails. My email is zsiegel92@gmail. Change my information and stop emails to them, and forward me the emails that went there, please.
My experience with uhaul was very good. Everyone was friendly,professional, and helpful. I would definitely use uhaul again
Horrible service in Everett I will require a phone call regarding our experience . Sincerely , Sean M. Peters 909.544.1031
Thank you ..... Marco, Erick and all at Pomona
Excellent customer service experience with Cesar for checking in the storage and Daniel for checking out the truck
Amazing facility and wonderful staff. Many thanks to Marco for going above and beyond to make sure I get the storage space I needed. Marco Rocks!!
Storage rental and trailer rentals. Uhaul should give repeat customer discounts.
I was very pleased with my whole experience there in the 6 years I was there.It was a great place,my things were safe,the staff was helpful from beginning until I checked out!
Mr. Lopez is a great guy along with the staff. Storage was well lit. Facility were very clean.
Very helpful staff
Your closing hours are convenient for your staff but not for the working American. A couple of times, coming by storage for items I found it close. Closes too early.
Your closing hours are convenient for your staff but not for the working American. A couple of times, coming by storage for items I found it close. Closes too early
Everything was fine
Great service from start to finish
Erick was very helpful in resolving my free month issue. I was impressed that he remembered my name and went above and beyond to ensure I got my free month.
Great office staff very helpful
Everything in tact after 5 yrs. thank you. Mary
Despite the great disorganization of communication between staff, we had a relatively easy experience
I understand staff wants to go home, but it would have been nice to remove item from storage after hours. We need about half an hour after closing.
All staff were cery professional, and the Manger Marco was grest
I was extremely happy with the service I received.
Very friendly and professional staff, got me in and out as quickly as possible.
Their excellent communication was most appreciated.
The staff was very helpful and courteous. ONLY THIS LOCATION I WOULD RECOMMEND FOR THERE. MOVING AND STORAGE NEEDS...
The movers at OCD Movers were on time and very helpful.
Inside storage was a major priority for me. U-Box was the perfect answer. Marco and all the people i worked with, especially the young woman who transported my boxes were great! thank you! :}
Marco and the crew at the Pomona U-Haul were great! I picked up 5 U-boxes from them and they were always quick and friendly, Great Job!
Needed 24 hour access and they had not activated it. I was out of my apartment and had no place to put my things. The worker that was leaving the building said he could not help me.
Very timely service with no problems.
So far in the move, everything has been wonderful. Marco and his team of moving experts have done awesome. Lets see how the delivery goes now that load up is done.
There are roaches roaming within the facility. Will not be coming back, and will not be recommending this location to family members or friends.
Absolute good experience and less than half the cost of a Pod!
The experience was great
This was so easy and well organized!
The location was very well kept. The staff was knowledgeable, friendly, and willing to help me out with any questions or concerns that I had.
Everyone was friendly and everything was delivered as-promised. Thank you!
The staff, Marco Sr., Marco Jr. , Carlos especially were awesome. Super helpful, quick and professional. We were really pleasantly surprised never rented storage before. Great job.
I will be back!
Service was good with both storage and truck rental.
I would choose them again but the prices should be lower.
Great management, Horrible customer service. I paid for 24hr access, but when I came for first time to keep my things at 2 am I couldn`t access it. Customer service at night was not helpful.
Very nice. Father/son team that worked there.
Marco...is an excellent manager
uhaul did an outstanding job, not then the team at Garey ave with Victoria and her teammates are so polite and professional that they were a pleasure to deal with. . .
I love the customer service!
Marco and staff were very friendly, professional and courteous. I highly recommend them!
Keep up the good work
A pleasing experience for a change
Service there is great! Everyone was always very helpful and friendly. I`m going to miss them.
The personnel was wonderful. The phone system was frustrating.
Tim in Falconer, NY, went above and beyond the call of duty. Was prompt and got the job done, as did the staff at Pomona, CA.
Awesume staff very friendly and helpful, I definetly would recommend to others.
The staff is awesome and are very willing to work with you. I was so satisfied with their business.
Marcos and Kyle at the store were EXTREMELY helpful. U-Haul as a company has been a huge disappointment but the local Pomona store exceeded my expectations. Friendly and prompt. Thank you.
Everything was fine
Would like special plus discounts for loyal long term customers on top of the 1month free rent, like rent reduction for 3 months.
Very good service. Very prompt. Always friendly. Easy to work with.
Computer access was bad and customers were lined up out the door. The staff were great but the computer system needs work!
I think that what most amazed me was the staff. Very, very helpful even maintenance lady. Every time same service, positive energy. Thank you.
staff tried to reschedule 4x, but could not give a window for delivery. box came on trailer and had to be parked far. uhual should have brought their forklift so they could deliver to door.
The staff is very helpful and loved how well trained. Thank you, thank you!
The staff were extremely helpful. I was given the best service ever. I am recommending this facility to friends and family. Thank You for making a stressfull task Pleasent!
Everyone was always helpful. My monthly payments were made by phone and never a problem with that. Always received an email notice when payment was due.
My account was charged $30.00 for a trailer rental of $27.29
It would be nice to be able to haul the ubox one way. I was told that I had to return the trailer to the location it was rented from which forced me to do two roundtrips totalying 400 miles.
The friendly staff was very accomodating. We lived long distance from the unit and had much peace of mind of how secure their facility is and entry access protocol. Thank you Marco, Lucy and Staff.
Mr. Marco was very helpful, had a great personality, and his co-workers were also great.
low ceilings, poorly-lit, over-priced, restrictive access policies, dirty, run-down
This was my first time moving and because my experience was so wonderful I will use this location for all my moving needs.
GREAT FRIENDLY SERVICE BY ALL CONCERNED! THANKS!!!!!!!!! Steve
The staff at this U-Haul location have always been extremely helpful. My experience in scheduling and using the U-Box method was the same. Thank you for your great service!
Owner, Marco, at the Pomona location was very nice and took care of our needs in a professional manner.
Facility was Clean. I was always treated with Better than Professional Courtesy.
Everything other than the staff was great. The staff, other than Mr. Kyle Flanders, was not helpful at all and lacked basic customer service skills.
Thanks U-Haul for the excellent staff, Great rates. A+!!
I was very happy with the treatment of the staff. Overall a great experience.
Lucy Rivas sp did a great job for us in California
Truck and storage unit rentals were a pleasant experience. Manager Lopez was very professional and couteous, even when I asked about a refund. Marco runs a great shop for your company! We`ll Be Back!
Staff is friendly,efficient and well trained. I will definitely use this outlet again. Thanks!
Mr.Michael was very helpful and was very professional.
Lucy improved the overall experience of using a U-Box.
My wife and I had a reservation with a competitor but they fell short on service and satisfaction. Luckily we found U-Haul and our frustrating day turned into a great experience with the company.
I didn`t have Ubox delivery b/c it was too expensive. When I asked for rates to ship from Pomona to VA in Dec, it was only $1600, but rates were raised from that to $2600. That`s too much.
I decided to leave Uhaul after 6yrs, I lost my job was having trouble paying the rent on time. I would get at least 2 harassing/curtosey calls starting on the date due for the rent. Not cool
The storage facility was clean every one polite and helpful I would rent a truck buy supplies, but do not use storage , rooms are very small and you can`t not access them after 6 pm.
The staff were knowledgeable and courteous.
Worst experience I ever had, will not use uhaul again
It was very efficient as well as being helpful by making suggestions on moving equipment needs.
Staff was very friendly, informative, and professional. The storage area seemed dark, and burglars may sneak in when customers leave the doors open while loading.
Marco is excellent!
Very friendly manager - knowledgeable staff, facility clean and well lit.
If there was more help at this site, the rating would be excellent, because the gentleman that helped us was very efficient and pleasued.
I`ve had stuff stored there in a locker for over 20 years. The staff is always helpful, friendly and courteous. Sarah Foster
very convienience location and clean
Good service very helpfull staff thanks HR.
Good service nice facility l wa happy thanks M.S.