4.5 stars out of 199 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
The staff was extremely helpful and friendly, the storage unit was the perfect size for our needs and I feel the contents will be secure. I am so glad I chose U-Haul over other storage units in town.
I hope that it is accessible for 24hr.
Employees great help.
I FEEL OUR STUFF WILL BE SECURE. IT IS A CLEAN FACILITY. GOOD CUSTOMER SERVICE.
This is my second time using this facility and I would use it again when needed. Great personnel and facilty
The UBoxes were delayed 11 days, but once they arrived Uhaul in Yakima was quick about getting them delivered
When the U-boxes arrive in Yakima we received an email, but when we called to arrange pick up the staff didn`t seem to know anything about our U-boxes being there.
I loved the convenience of using U-box but, I was very frustrated by constant miscommunications. I recommend greatly improving your communication methods.
Very much appreciate the service I received!!
The staff in the yakima store was awesome just like the staff I used in Modesto on McHenry ave
Great customer service , a little high for size of box.
Monica is way better than the youngsters at Spokane valley 703064 store. Manny needs better people like Monica at his center. Eric is no good
Our contact with the local U-Haul facility and your Manager - Monica Howard - is one that we are exceptionally pleased with. We look forward to our future contacts with both U-Haul and Monica.
Monica!!!!! She helped me out soooooo much. From last minute uhaul to last minute storage to honoring her word.......it was awesome working with her. Thank you.
Keep up good work
employees very helpful
The staff was extremely helpful and very friendly.
The staff was very professional and polite to my family and I recommend you guys anything to anyone best prices in Yakima
You have this down to a science! Thanks for being there on short notice for us!
At 5:00 was told even though my access was until 10:00 the doors had to be locked and we only had to unload a few items told to walk around to 24 access door. I was tired
Loved the lady that helped us. Great prices
other than the appointment to pickup wasn`t met, otherwise the staff was incredibly helpful and very informative.
Management was kind and about customer service. Loved it. New employees are a bit slow though. As in helping customers.
Some of my items were stolen out of my storage without the door being opened. Also, my access to the unit was denied before my month even ended. Never using uhaul again!
All was ok
it was easy
very pleased overall with the service provided
The U-Boxes were very convenient, and made our move possible. Staff at the Yakima UHaul was always proffessional, and they all went above and beyond to help us. Thank you for everything.
The staff in Yakima were helpful. Our complaint is that we got different information from people on the 1800 uhaul line.
Long story short, the delivery system to get the boxes to your home is very unorganized. Overall the experience was very frustrating and it is unlikely that I will use these services again.
Absolutely loved the service provided. Will definitely use again when needed.
Uhaul kept sending me late notice.my bill dated in full. Bad customers servic .
I liked the 24 hr access to my unit and the share area for customers where you could leave things you no longer wanted or pick up what others had left.
check-out was verbal, not impressed when billed for the following months rent
Everyone has been very nice, helpful and professional when I have been there. I will definitely use again if I need storage. I will recommend to others, also!
It was wonderful being able to pack my boxes from home. I love that I can send for them to be delivered whenever I find my permanent home.
Monica went out of her way to accommodate me us through this process...she was very professional and we appreciate it. Thank You Monica and staff!! Micheal
I can`t say enough wonderful things about the U-Box, it was packed by professional packers, well worth it, everything arrive before the due date in perfect shape! I moved over 3500 miles
It was an exceptionally clean, neat, and well run facility. Great job guys! Thanks
What felt like an absolutely impossible situation for me with an emergency need of a storage unit was handled professionally. I highly recommend this location.
They were able to deliver my boxes on short notice and take them away same day.
Staff was very helpful, friendly, and knowledgable. Thanks
It was good, no issues
The staff was excellent, pleasant, helpful! Thank you !
Uhaul has always been available with a suitable unit, staff is pleasant and helpful every time and answers any question I may have. Thanks
Staff was extremely helpful setting up account and getting lock off unit.
This facility is fantastic and my experience with them has been the best. The staff is incredibly friendly and helpful. The facility is well kept, clean, and efficient.
This is my second time around good experience always. Thanks.
Thank you staff. From Denali Sikora.
I don`t know your bu s iness. Perhaps it`s good to have customer tu r mover. That`s how you manage it. Incentives for long term customers? Nada. Your competitors disagree!
We had a little bit of difficulty setting up a pick up of our box on the trailer, our first appointment got lost in the system, but overall, we are pleased with the staff and the experience.
Every time I`ve been at this facility my experience is excellent. Thank you. Will use your services again.
everythimg was great love it
Uhaul staff was helpful awesome customer service thank you
the service was good.
Management was able to resolve my complaint and was helpful to completion of the issue.
Unit was down a long hallway, and tiny door. Nobody had forewarned us that it would not be accessible from the outside. It took us almost 4 hrs in the dark and it horrible.
THE EXPERIENCE WAS OK...CUSTOMER SERVICE WAS OK...HAVING MANAGER CALL BACK AS REQUESTED POOR
It would have been nice if I could have received a refund on the rent for the unit for the half of the month I did not use.
Staff very helpful and the place was spotless. Only downside was there was so much truck rental activity that traffic flow was sometimes congested.
Staff was always helpful, will use the facility again.
Our unit was broken into 16 times in a week spank. The employees caught the thieves in the unit and did NOTHING to stop them! We weren`t notified until the unit was almost empty. Never again.
Using my card to open the main door, even though I have checked in, every time I have to enter gets tiresome.
Everything about it was very nice. The only concern I had was that my unit was located in the main building and I didn`t have access after 7:00pm
The two workers were awesome and managed to pack the items safely and to the brim!
The manager Monica her team run a good operation are very customer focused. MK Hale 804.339.2730
they should make the online and in-store the same if i couldve gone online to get what I needed for no money down.
You canceled my reservation without letting me know so when my colleague showed up to move in there was no reservation. That was very frustrating.
I chose this facility because my storage unit would be indoors.
The service was great. I will do business again.
Nicest storage facility I`ve ever used.
Staff was very helpful even through I came in close to closing time. They gave me plenty of time to get my stuff into storage and get my truck cleaned out.
Wish we could get the unused portion of the monthly rent refunded but we understood the policy when we rented the unit. Everything else was great
Very helpful staff. U-haul has the best rates for rentals.
Was happy with My experience
very clean facility and well lit and very secure excellant prices and convienent
everything was ok and the staff was helpful.
There was an issue with my key card not working. They suggested it should be fixed by my next visit.
The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!
Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.
Unprofessional and rude
The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Very clean and secure the staff was friendly
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Employees were very helpful and matched a competitor ad for truck rental.
Overall it was a good services.
Staff very nice and knowledgeable.
I was helped with what I needed, and I am satisfied with their help.
Very positive experience. Thank you Marti Petersen
The staff were helpful and the UBox was convenient and easy to use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box Card not charged when I was told it would be Didn`t get e-mails of charges Told would get a followup call and didn`t Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
very good team
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story put Uhaul facebook warning people and as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility! Thank you, Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising Matthew and all staff was very helpful Thank you!
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Very clean storage
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Overall good experience
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation. Thanks, Joyce
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
Everything was great.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
Thank you very much!
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Your employee Chris was very helpfull.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Matt and staff were verry helpful as usuall
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Staff was very helpful.
The manager, Joel Savage, is outstanding.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!