3.5 stars out of 72 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Everything went smooth and that counts during a move.
The staff is friendly. One mini flight of stairs and no elevator kept this from an excellent rating. After five months my stuff was dry and bug free. For storage in Tacoma I would recommend.
I was happy that you had a separate moving company on hand to deliver the boxes at short notice. However, the movers were late because the U-boxes were at another location than specified.
Staff was very helpful and courteous of my time! Great service!
My U-Box delivery is delayed by a month because you don`t have enough vehicles to accommodate your customers.
I liked the updates and staff was friendly. However my ubox was not delivered to the location selected and I had to drive to a different location to access my ubox.
customer service is HORRIBLE issues since 1st month been trying to make a payment for 3 weeks frustrated I keep calling they say someone will call me back and I am beyond over this !
Very Happy with the service
The staff made my moving experience smooth. They assisted me with equipment necessary for towing down to storage options at destination. Would definetly use again.
When I called they said the only available unit was ground floor. Upon arrival, the unit was actually up a flight of stairs and no elevator. The man behind the desk was surly.
Facility mgr is a detriment to UHaul. Rude to customers, unwilling to help or assist. Facility also has stairs making moving in and out of unit difficult. Would NEVER recommend.
Great experience, staff was friendly, knowledgeable and everything went very smoothly.
Although my box was not where it was supposed to be for pick up, one person at the lakewood store went above and beyond to make right in the situation.
Staff was helpful, polite, and patient. They were also very busy and seemed a bit understaffed.
U-Haul office at Bridgeport Lakewood WA needs more training on the U-Box program and how to be ready for these customers. They sent us to Parkland for ours because they messed up our reservation.
Door access codes did not work but staff would open them for us
Service great. Everything went smooth.
They hooked up my trailer wrong and it came off while i was on the highway. It could have killed my pregnant wife and three year old girl. All they said was file an insurance claim.
Need better customer service on the phone.
From beginning to end the service was terrible. My needs were not met.
My U-Haul experience had not been going very well until Lukous took care of the problems and got us our storage unit without any problems. Lukous is an asset to your company.
OMG it was fast polite wonderful experience Michael did not Try to rush my turn he attended to my needs before moving to Next customer 5 Stars
Service was Exellent
It`s amazing how many clueless people UHaul has. Packers were wonderful, but finding out costs, scheduling, and so on? Forget it!
Units are falling apart.Cannot reach anyone at the parkland location or the Tustin location. Call center cannot do anything. 72 hrs wait time. There is NO ONE you can call...very frustrating.
Kristin was a great help. Jim/James was not. He was inattentive and rude. They were short staffed, but he did not handle this politely or professionally. He could benefit from further training.
Just lost all in storage that caught on fire. I couldn`t afford balance kim said come clear out and i won`t auction off.I had no clue my Christmas items thought we had lost in fire.
Having 24hour access to my storage would have made things a lot easier.
The folks at this location were super. Nobody likes moving and the staff were patient, understanding and helpful. Thanks!
The U-box was exactly what I needed at the time. Thank you!
All staff during the time I had my storage unit were professional, respectful, helpful, knowledgeable and always courteous. I would recommend that Uhaul dealer. Thank you
The staff at this facility is AMAZING! They are so helpful. Thank you.
The representative that helped me was very helpful in resolving an unusual situation. I was also very excited to see that veterans had specially designated hats for their uniform. Thank you!
Overcharged and Impossible to contact location. Given bad information repeatedly. No return call from location. Even left multi messages on Michael cell phone, 253 365 7712 still no response.
Impossible to contact location. Given bad information repeatedly. No return call from location. Even after leavening multi messages on managers Michael cell phone, 253 365 7712 still no response.
They lost my paperwork.I called customer service 4times,was told someone would call me back,no one did.Box was delivered late.Was told I would recieve a refund.Haven`t receive it.Bad customer service.
Mike was profession and knew his job unlike some other employees I have encountered during this process.
The main guy there. I believe he was the manager is unbelievable!!! I will always use your facility ONLY because of him!!!!
This was a move of a Ubox from Virginia to Washington. Done within time frame without me having to contact either end to follow up and find my box for delivery or pickup.
very good service
I was assisted by a young man named Michael on October 5 around 2:30 PM. I cant recall his last name but he needs a promotion! Michael went above and beyond providing EXCELLENT customer service!!!
The Manager at Parkland was very helpful. We moved last minute on a holiday weekend and the u-box was a great method for our temp move while our house was being built. Thanks!
The facility has awesome staff.
Very friendly and helpful staff at Parkland U-Haul
Awful experience. No communication was possible with the manager, they did not submit the paperwork they needed for over a week so my ubox was late. Will not use uhaul in the future.
CUSTOMER SERVICE IS POOR
Employees need TRAINING in customer service, product how to use a fork lift. Also store was deserted - had to search for 15-20 minutes for an employee
The employee at this location was staggeringly incompetent. He did not attach my paperwork to the box and he almost dropped my box off of the forklift.
Staff very helpful and friendly. James very helpful.
Manager Mike S. worked with us and was the ONE redeeming quality in this terrible experience. He FOUND our missing Uboxes in CA and got them delivered.
Parkland store is amazing especially the manager Mike. I was burned badly by the Olympia store by not having the boxes when I arranged to have them and Parkland more than made up for it.
Suck suck suck
shipping was late items were damaged claims line unresponsive.
This was the WORST experience once out of Fresno CA, I will NEVER recommend U-Haul to anyone... Charged credit card with knowledge, does not answer phone calls.....
The manager is a very helpful man, and gave me overhall great me good impression of Uhal.
The only issue was that the U-Box was nearly 3 hours late. Need to improve the system a bit, although I know it is still relatively new. Other than that, great job.
They were always great.
The cost is high, and the number of phone numbers needed to rent a space is stupid. I will be using the space for as short a time as possible .
This facility was by far the best of all that we had to deal with- the facilities in Kansas were not as friendly and helpful.
My only critique from my experience is that renters who move out their belongings before the end of the month should get pro-rated for that time. Great experience and memorable customer service.
Couldn`t get a person on the phone to get my boxes delivered. Called 7 times sent 2 emails. Finally drove 30 minutes to facility to get boxes delivered. The guy who dropped off was friendly helpful.
Store receipt was faded and unreadable thus when I filled to get reimbursed for my move it was declined so I am out $2500+ because someone was too cheap to replace the toner
Please be more specific on height of storage rooms. It would greatly assist us.
Pete was especially helpful! thanks Pete!!
overall it was a good experience
we`ve had difficult times with another Uhaul facility,but this store was very nice,and helpful,I will recommend it to my friends,,thanx