3 stars out of 60 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Very nice and friendly people
Keep up the good work.
I received a letter welcoming me and it stated I had 24hr access. But they put a uhaul lock on my units and did not notify me that I needed to get their key as well as my own.
This was the worst experience I have had with a company before. This however was the terrible. I will never use U-Haul again after this.
I called, could access my units at 8 AM on Sunday was told yes. When I got there told no. Consistently called and got different info from the actual store. Very frustrating. Would not use again.
Not clean. No security beyond my own padlocks. Staff were great at taking my money with a smile. It is what I need for the next month and that is it.
I felt comfortable dealing with the young people that helped me,and It was a very good experience.
The moving helpers did a great job! Friendly, efficient, punctual. Would definitely recommend.
So, the lady who first helped us was very overwhelmed and did not know or understand the rental units. Workers should know what size truck from U-Haul will fit into what.
Worst experience ever.
What an awful place, with the worst service and employees who can`t even answer a simple question. I`ll tell everyone to avoid it, and might never use uhaul again
The staff at this location is always courteous and helpful
The staff at this site were totally rude, they charged credit card without approval, thus resulting in my account being over drafted. I would and am telling everyone I know not to use this facility
Friendly and knowledgeable staff
The staff was very friendly, knowledgeable, and helpful.
They did a very good job helping. I would refer someone you haul
Roger was extremely helpful and friendly. Good Customer Service. Our storage unit was clean and easily accessible.
Thank you! :
200 character limit isnt nearly enough. Worst storage facilities in the history of storage.
I went to a different location. Took 10 minutes or more setting up my account. Neither told me about accessibility until 10-15 minutes after I wasted time and paid.
I would recommend it simply because it is the cheapest option. The entire experience was a nightmare though.
It took to long for them to help me
Customer service is slow, long waiting time to be served, and charging for 24-hour access is absurd and insufficient!
Employee parking at back loading area, limited space to load/unload. Having to wait 15-20 minutes before employee would get key for access. More interested in renting trucks than locker renters.
Staff were friendly, not helpful. No one knew anything re: my reservation. scheduled incorrectly, not entered in system, then rescheduled for another day. terrible experience with u-haul.
Never rent one here again
I do have a problem with the price I was quoted. It was to be 1621.00 for all pick up and delivery. I got charged extra for pick up and delivery plus I was charged for one month rental.
very personal personel
Kristen and Charles provided amazing customer service. I felt welcomed and valued as a customer. A+ Service
I did have quite a few issues with my u-box including billing customer service at the Auburn location. Also even with the pads provided some of my furniture was damaged.
Every time called,got diff info.records repeatedly wrong.caused terrible experience in many ways
My experience was poor. Staff good, but Unit not sealed at floor and Foul smelling liquid from next unit flowed into mine and damaged items.
Staff was awesome, prices could be better, but overall I am pleased with the experience.
It was in a convenient location at the time we needed a storage unit.
I was unused to the two lock concept for this facility but it was explained very politely and all other service was EXCELLENT. Thank you all.
The staff is very friendly and helpful.
Some confussion between the person we talked to on phone and the store. We where told we could pickup box at store and return to the same store. We had to return to a different store.
call me 206406-9353 Tammy
Had to wait long time just for key. Customer service not very friendly
staff was great very proffessional and helpful
I have to say a big Thank You for the crew at the Auburn WA site. They are very considerate and offer a human side to their business dealing. They made me feel that humanity still exist in the wold.
Facility was well kept with adequate lighting. Service was excellent.
I appreciate the quick service. I have young children and a busy schedule so I`m often on a tight schedule. I was also pleased with how nice the lady was that helped me select a space. It was easy!
Think you should have a third option on your questions not just yes or no.....
Very very very helpful! Sent personal message to store manager to commend his staff who assisted me. Im very pleased. Will definitely recommend this location to all my friends and family.
Just one issue next one of your associate says they will call back someone should make sure they do.
Very helpfull and friendly staff.
the staff were friendly and helpful.
That location rents until smaller than advertised and charges more for them. I was told, approximate size. That`s rediculous.
I just love the staff there they are so friendly and helpful always willing to help with you :-
Trailer checkin was easy. The storage unit was represented as 5x10 and it was really 4x9. I`ll be paying for space that I do not actually have.
Kris was very helpful made me feel like was my business was important to him. Thank you Kris you was excellent.
The employees were ALWAYS polite and helpful. I can`t think of a negative thing to say about this location. They were the greatest. Thanks!
unit in need of some repair, but is dry and working and clean.
The staff was EXTREMELY friendly and helpful. Really good people. I definitely recommend this place to others.
I wish there was after hours access to the inside units. A keypad with a code or something like that.