2.5 stars out of 67 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
When I arrived just a minute before closing, and she treated me very nicely and didn`t make me feel rushed or that I was bothering her in any way. I really appreciated her.
Called ahead to confirm. Ciera at location said reservation was moved to Lakewood. Lakewood sent me to Spanaway. Poor communication, very disorganized.
Never used the reservation. Claimed my reservation cant be found.I was worried my card will be charged,it did. Did a walk in instead because of early arrival. Very poor service on the phone.
VERY POOR COSTUMER SERVICE. DO NOT RESERVE ONLINE.
Reservation system is not user friendly. Got charged for 3 units instead of one. It`s very hard to get customer service to help with resolving the situation. Very poor.
Avoid. The staff at this place is so incredibly rude. Not sure why there were two reservations for my party - but it gives me another chance to tell the web to avoid them at all costs.
Avoid. The staff is not friendly. They even seem to actively dislike having customers. Ended up not using the facility after I reserved it because the staff was so incredibly rude.
we moved in. the girl behind the desk was very nice and very helpful
Great customer service, decent price for unit.
Facility was clean and well maintained.
When I arrived I was told that they do not reserve storage spaces through u-haul. Very frustrating disappointing experience.
Did not need the unit but they helped in every way possible
I`M HOPING THIS RESERVATION GOT CANCELLED. I SPOKE TO SOMEONE LAST WEEK BY THE NAME OF MICA. HE SAID HE WOULD CANCEL IT. HOPING TO RECEIVE SOMTHING TO THIS AFFECT.
The images I had seen of the facility on-line when I reserved a U-Haul truck did not indicate its small size or sketchy vibe. The parking area is also tiny. I canceled my reservation upon arrival.
Good check in service. No issues. Clean and well maintained place. Large storage areas. Would recommend.
Gentleman working the desk was very professional.
I was very pleased with the help I received getting my storage unit. I will recommend to others for sure!
When I went to the facility I found the prices were different with the insurance than what i had found online. It may be only a couple of dollars but I wont trust a business that does that.
I did not need the second storage. One was sufficient
courteous and clean facility
The man working was verey knowledgable, courteous, and professional.
Nice and helpful. They failed to honor Uhaul`s deal of getting the first month free on rent for storage. the express employee said that deal was not valid with the rental of a trailer.
Staff was friendly and very helpful.
Very friendly and helpful.
Inside of storage building hallways well lit. Grounds are neat and clean.
Good+ customer service, very helpful staff. Standard storage room, they are pretty much all the same I think.
Good customer service
Website says they have storage units the size of a mailbox. They don`t. They have mailboxes for getting mail, but no small storage units. I called 3 times getting only a fax machine.
staff member was great and helpful. storage was clean and ready for me when i arrived.
Quick and very accomodating explained everything thoroughly. We would have liked if there was a two week option.
I was very pleased with how i was helped the second i walked in the door and also how he helped me figure out what all i needed.
Best price in town! Good sized units, well lit,clean. I am a repeat customer for these reasons!
The storage unit was the perfect size, the staff was friendly and courteous, the unit was clean and accessible. We look forward to a continued relationship.
Service was good. Facility is a little dirty and run down.
The staff were very friendly and worked hard to get me the best unit and the best price.
The flow of information has been excellent, and the staff has been extremely accommodating to my needs. As long as I live in the area, you will have my business.
everything was great storage was nice and clean and the girl in the office was great Thank you
There was confusion between the reservation we had made and what Orchard Express had on their file. Other than that the storage unit was fine.
yard area and inside buildings very clean
It was just a little too small for what i needed.
The people that assisted me were knowledgable and very helpfull!
Friendly, efficient, accommodating. Thank you :`
Friendly, efficient, accommodating. Thank you :`
The people were very friendly and helpful.
customer service answered all my questions.
Roads between units sorta narrow. I had no problem with the van I used but a bigger truck might have problems. Other then that its fine.
Very helpful over the phone. Unfortunately, they were closed on Sunday when our moving van arrived. Had to use a nearby storage facility.
I have zero complaints and I am 100% satisfied with the service I received.
the attendant was very clear in her explaination of rule, relations, fee and penalities in using the facility. I was greeted with warn smile.
I was told to come Sunday and wasn`t told they close at 3:00. I ended up paying an extra day for the U-haul and not getting the free month I was promised. They didn`t apologize and were rude!
The storage unit was dirty, it had not been swept out. The lady who was great offered to sweep but at that point I just wanted my stuff to be unloaded.
The manager was very friendly and did everything possible to make sure our move was problem-free. The facility was in excellent condition and security was top-notch. We could not have been happier.
Good communication. Nice space. A bigger space for the size of the truck would have been better.
Friendly personal at the storage unit. Unit itself is secure and clean. will use again for future moves. thanks
My experiance with the storage unit was good. no problems. Thanks
good fast service:)
THEY ARE NICE AND WELL KEPT. I AM SATISFIED WITH MY EXPERIENCE THUS FAR.
Nice, clean, professional, and prompt - informative over the phone, and the facility was very clean.
Polite, helpful staff! Great access hours! One of the most affordable storage deals in town!
The front desk gave us really good directions, was very nice, and explained things well. Nice facility.
Some issues with communication with desk attendent, and it is difficult to enter/exit the storage area. However, the facility is very reasonably priced. No major complaints.
made it really easy to get going, paperwork was a breeze
great service! very friendly and understanding staff. the rates are cheap too and i will definitely store with them again next year.
Staff was very friendly.
I was very pleased with the service I was provided, both at the time of the initial reservation and later when I signed all the papers. The facility itself is satisfactory.