4 stars out of 86 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
It was fine
the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.
Service was good.
Easy process, Angelica was very friendly and answered all of my questions and concerns.
We rented a storage unit and truck from this facility and both people that we worked with were great!
The service was excellent. The person who helped me explained everything to me in detail and was very helpful in directing me to the storage unit.
Very happy with everything.
Very friendly staff but the light in the hallway is broken so it`s very dark where my unit it. Staff said it would be fixed but it`s not.
The person I Talked, helped me and was very nice. I recommend to others. Thanks
The woman I worked with was very kind and showed me everything I needed to see and answered all of my questions perfectly. Thank you!
It was raining and there was nothing to lead water away from the front of storage facility. So our furniture got more wetter than was necessary.
Very easy and smooth process.
The process was very smooth.
Great customer service, very impressed with the gentlemen named Douglas who serviced me.
Clean, easy access. Really appreciated that the staff deliberately picked a unit I could easily get to with the 20` rental truck!
Very helpful staff. Let me into facility and unload prior completing check in.
The staff was very efficient and pleasant
Good customer service - facility was clean and well lit.
Employee was helpful and professional
Was not able to utilize reservation. Unit was never visited or used
I think price a bit high
I think price a bit high
I would recommend it to others. The sales associate was very nice to work with . Cost was a little high but they have a clean and well maintained facility and their staffs are exceptional.
The girl was very nice! Clean unit and great location.
they were very nice but the snow storm was one reason for cancelling and the other was the administration fees for storage unit...I thought 6.95 was the admin. fee? why were they charging more money?
Very accommodating, hours are a bit inconvenient.
The process of renting was easy, the office workers were nice and professional. The unit was very clean and as advertised. It was a pleasant experience.
Angelica was very professional plus friendly too. She thoroughly explained the rental contract and was reassuring that my rental experience would be a good one.
Great clean space, easily accessible from 84. Only issue was I was given incorrect address but aside from that I would give them an `A`
Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.
The staff was amicable and super nice. The storage units were clean and easily accessible.
Employees friendly and very helpful with the rental process all of my questions were answered. Very professional employees
The experience was really good. The sales lady was kind enough to check me in even after the closing time of 5PM. Very happy with the price and storage space.
Indoor unit clean, no insects/debris on floor, lighting not great, inside climate not well controlled.
Associate at the storage facility was very helpful and understanding he made my transaction easy and stress free.
Danbury Self Storage is one of those few places that employees go above and beyond to do their work with excellence. From the maintenance guy to the manager everyone is so great.
Clean and bigger than expected.
Friendly, helpful staff.
Unit was clean and as expected.
canceled my reservation when we called did not need after all
The person who greeted me and did my paperwork at the facility was personable and very helpful. He went out of his way to help us find our unit which was at a different site nearby.
Quick processing. Explained all the steps clearly.
Easy to reserve online.
Smooth reservation and move in paperwork process.
Very accomodating.. Thank you!
I’m happy with the service. Having a bilingual speaker on staff helped me a lot. I’m an exchange student and I felt very safe and welcome!
It was my first time renting a storage and it was a very nice experience. Excellent customer service! Thank you for making my move so easy!!!
Move in was quick and easy, they were able to upgrade me to a larger unit without any issues. So far this has been a very pleasant experience.
Staff is very friendly and helpful.
Move in went smoothly as expected. Did not realize we needed a padlock which we did have several at home but office had them available for purchase which was convenient.
The gentleman who checked us in was very kind and polite. Coming in from another state, made process very easy.
Quick and easy. Reasonably priced as compared to other storage facilities in the area.
Very professional and helpful. The unit was clean and accommodations were made to help with the tractor trailer entering the complex.
The service was good and the storage was easy to access.
I am satisfied with the service.
Everything about checking and the actual storage unit was satisfactory
Great space and customer service, easy to use drive up
The staff is very nice and helpful. The space is exactly what I agreed to pay for. The only complaint is that when I first went to my storage unit the latch was jammed.
The office manager was very polite and quickly gave me access to a clean storage unit that was exactly as I had reserved
It was as expected.
Ice at the doorway of the storage unit should have been cleared away but otherwise a good experience
I would have liked to have had the first two pages filled out before I signed it, rather than filled out in my presence after I signed it.
Never used it but they were nice on the phone
Very clean and polite professional staff
Great assistance from office manager Andre
while we didn`t need the actually storage unit. the customer service that i had arranging the facility was excellent. thank you!
Quick and painless service. Will recommend.
I did have a little bit of trouble getting the door latch to close - seemed to be a little out of alignment. Otherwise everything was great.
very quick turnaround. wider door access to the interior spaces would be appreciated/
Staff was very friendly and accommodating. Deposit fee was a bit of a surprise, not listed in the initial quote from this site.
Maintance of outdoor area was so poor - not plowed thoroughly and ice covered the ground - both my friend and I slipped and fell on the ice while loading my items into the unit.
The storage facility never called me, but once I seeked them out it was very easy to move in and the guy who handled the move in was very helpful.
The staff were kind and friendly. The storage place is clean. The office was in a camping car which was a little strange and no bathroom facilities on premise, but well air conditioned.
Very clean and safe storage.
The facility's service was great and I would use the facility again.
Many thanks to the helpful staff for staying late and the telephone assistance.
Registration for a storage unit was very quick and the instructions were very easy to follow. Overall, it was an easy and stress-free process.
While the storage space had several wood palletes in it when I opened it, the staff went out of their way to wait for me before closing.
The representative was very cooperative and setup my storage very quick. I did not have any problems during my move. I can tell that my case was very compllicated because it was a last minute call.
Great value, nice people. Thank you.
Unit was clean but the office was pretty sad, it was in a trailer and it was not very well marked at all.